In late April my mom Janet Baatz had a stroke, we were on the family plan with * phones...

GetHuman-scottbaa's customer service issue with Metro PCS from June 2018

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The issue in GetHuman-scottbaa's own words
In late April my mom Janet Baatz had a stroke, we were on the family plan with * phones and since she could not use her phone, I went into a metro PC's store close to st Joseph hospital in Tampa and had them erase all the information on her phone, her number was ***-***-****, I had the store give that phone a new number which is ***-***-****. For whatever reason my mom's name was deleted from the account , she is the principal account holder and I pay the bill monthly, my number is ***-***-****. I gave mom's phone with the number ***-***-**** to my girlfriend. For whatever reason the store clerk took mom's name off the account and put my girlfriend on the account, now my girlfriend be and I are no longer together and I want her removed from the account asap as I do not intend to pay for her service. I do not care what we have to do but I know this can be taken care of, otherwise I guess we will drop your service and let her pay for it,
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Metro PCS

Customer service issue
Reported by GetHuman-scottbaa
Jun 14th, 2018 - 9 mons ago
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-scottbaa started working on this issue
Jun 14th, 2018 5:56pm