I tried to purchase some blank VHS tapes but the website would not let me complete the...

GetHuman5866998's customer service issue with Mercari from March 2021

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The issue in GetHuman5866998's own words
I tried to purchase some blank VHS tapes but the website would not let me complete the transaction. It informed me to check my ZIP Code number for my billing address even though I have purchased blank tapes using this ZIP Code which is *****. Your website will not allow me to do anything nor will it allow me to cancel the transaction. I called a so-called representative only to play phone tag with her and have her to tell me to go to the help Center which will not let me in. Can someone help me with this issue?

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman5866998
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4146 others
0 customers following this

Timeline

GetHuman5866998 started working on this issue
Mar 20th 5:20am