Hi Robert,**Thank you for getting in touch with us.**I'm sorry to hear that you haven't...

GetHuman5310462's Refund an Order issue with Mercari from September 2020

Help with my Mercari issue
First: share to improve GetHuman5310462's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5310462 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman5310462's own words
Hi Robert,**Thank you for getting in touch with us.**I'm sorry to hear that you haven't received this item.**Please be advised that your funds are still on hold and we haven't processed a refund on your buyer's end.**You can track the return here: https:**tools.usps.com*go*TrackConfirmAction*input?origTrackNum*****************************No worries, if the tracking information hasn't updated by *****, we will release payment to you.**I really appreciate your patience and understanding.*Sophia*Team Mercari**This is what they told me and once again I'm still being given the run around even when Google and usps.com says my item is in the pre shipping stage. It's been a full week and my funds still haven't been released. That's a breach of terms and conditions and I will find a lawyer that will help me get what I owe if the process doesn't go the they say.

GetHuman5310462 did not yet indicate what Mercari should do to make this right.

How GetHuman5310462 fixed the problem

We are waiting for GetHuman5310462 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Refund an Order issue
Reported by GetHuman5310462
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4883 others
0 customers following this

Timeline

GetHuman5310462 started working on this issue
Sep 28th, 2020 11:08pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians