My seller sent my items back but kept a few items mercari didn't protect me as a seller...

GetHuman2204656's customer service issue with Mercari from February 2019

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The issue in GetHuman2204656's own words
My seller sent my items back but kept a few items mercari didn't protect me as a seller like they say they will I just want this part of my money they should have to give me all of it it was a purchase for $*** they said they could confirm delivery they should have checked the weights when he sent it back it was lighter than when I sent it
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Mercari

Customer service issue
Reported by GetHuman2204656
Feb 14th, 2019 - 7 mons ago
I have an issue with Mercari too
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Seen by 18 customers so far
Similar issue to 5963 others
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Timeline
GetHuman2204656 started working on this issue
Feb 14th 5:30am
GetHuman2204656 indicated the issue is not fixed yet.
Feb 14th 5:30am