I first ordered a fox strapless shirt for $* the seller is mlyyounkh she is really nice...
GetHuman1973682's customer service issue with Mercari from January 2019
Help with my Mercari issue
First: share to improve GetHuman1973682's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1973682's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman1973682 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1973682 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1973682's own words
I first ordered a fox strapless shirt for $* the seller is mlyyounkh she is really nice she wanted to change something in the order due to shipping or she had something wrong so she told me she will cancel the transaction has not shipped yet and fixed whatever it was I went to repurchase she said mercari should automatically refund the * back which it didnt It automatically took out before she cancelled it I still want the order but what the * dollars back from when she canceled. If you can I would really appreciate it here Is my number *** *** **** best way to contact me Is *****@***.com
GetHuman1973682 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1973682 fixed the problem
We are waiting for GetHuman1973682 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.