I’m disappointed in the way MECARI allows sellers to take advantage of buyers. This wil...

GetHuman-pcdonah's customer service issue with Mercari from November 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pcdonah will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pcdonah can let us know if they help or not.
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Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-pcdonah's own words
I’m disappointed in the way MECARI allows sellers to take advantage of buyers. This will be the second time I made a purchase and was unable to get a refund because of the policy that states if it listed correctly, you can’t get a refund.**I purchased adidas pants and they were listed in the category of women, but in actuality they were youth sizes. I just purchased Nike gym shoes and the seller listed them (again) in women’s and they are men’s sizes. I’m compelled to cancel my account. This is not right or maybe I should just file a complaint with the Attorney General’s Office.
GetHuman-pcdonah did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-pcdonah
Nov 9th, 2018 - a yr ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman-pcdonah started working on this issue
Nov 9th, 2018 4:57pm