Hello,*I bought a laptop of $***. I cancelled the transaction but during return mercari...

GetHuman1480708's customer service issue with Mercari from November 2018

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The issue in GetHuman1480708's own words
Hello,*I bought a laptop of $***. I cancelled the transaction but during return mercari completed the transaction. Now the seller has the laptop and the money of the laptop. She refused to accept my offer of sending me a cheaper laptop of $*** that I chose among her listed items. Also she refuses to return the laptop even if I will be charge with the return fees.*Mercari is not doing anything about the isssue. I am not at all ready to abandon such amount of money. This a problem between two of your customers. I wonder how can you be indifferent ?
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Customer service issue
Reported by GetHuman1480708
Nov 4th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 7 customers so far
Similar issue to 1890 others
1 customer following this
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GetHuman1480708 started working on this issue
Nov 4th, 2018 4:55am