I have sold an item and contacted the person I sent it to several times with no respons...

GetHuman-imacarol's customer service issue with Mercari from August 2018

Help with my Mercari issue
The issue in GetHuman-imacarol's own words
I have sold an item and contacted the person I sent it to several times with no response. I was told that bc I didn't use a tracking number my item was cancelled and I do not get payment, that is ABSOLUTELY unfair. It would be different if the person claimed they didn't receive the item however they have just not marked received or not chosen to respond at all. I want this matter looked into and handled ASAP!!!!
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Customer service issue
Reported by GetHuman-imacarol
Aug 10th, 2018 - 7 mons ago
I have an issue with Mercari too
Seen by 3 customers so far
Similar issue to 796 others
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GetHuman-imacarol started working on this issue
Aug 10th, 2018 7:49pm
GetHuman-imacarol indicated the issue is not fixed yet.
Aug 10th, 2018 9:28pm