I missed the bus that I paid for and now I need my money back or get another bus

GetHuman815549's customer service issue with Megabus from June 2018

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The issue and preferred resolution, in GetHuman815549's own words:
The problem I ran into: I missed the bus that I paid for and now I need my money back or get another bus
I trust that Megabus will make this right and come up with a resolution that is fair.
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Megabus

Customer service issue
Reported by GetHuman815549
Jun 24th, 2018 - 2 mons ago
I have an issue with Megabus too
Not resolved
Seen by 4 customers so far
Similar issue to 1268 others
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman815549 started working on this issue
Jun 24th 1:57pm