How do I get a refund from Megabus?

In a nutshell: Megabus is a popular platform for city bus tickets in North America, offering great service and connectivity. Refunds for tickets are available under specific conditions, but cancellations are not permitted after

Jeff Whelpley is the editor / author responsible for this content.
Mar 6, 2024


Megabus is prominent for providing city bus tickets in North America. The platform ensures that customers access great bus service and are well-connected through the North American transportation network. If you use the platform’s services and encounter an experience where you’d like a refund, the company offers various solutions. You should note, however, that you cannot cancel or get a refund from Megabus reservations after completion, but you can trade them for another journey up to three hours before your original schedule. Follow these steps to get a refund from Megabus.

Visit the Megabus Website

Open your browser and go to the Megabus website. Select your country and preferred language to open the main account dashboard.

How do I get a refund from Megabus? (Step 1)

Log Into Your Account

Once you select your country and preferred language, the platform loads the Megabus homepage. The homepage allows you to access bus tickets to more than 500 cities in your country. Navigate to the top right of the page and click the “Log In/Sign Up” button.

How do I get a refund from Megabus? (Step 2)

Enter Your Email and Password

The “Log In” button opens the account sign-in page that allows you to access your account. Enter your email address and password and click “Log In.”

How do I get a refund from Megabus? (Step 3)

Determine Your Refund Eligibility

Once you log into your account, it’s essential to determine whether you’re eligible for a refund. You can do so by reviewing the terms and conditions. From the account dashboard, scroll to the bottom of the web page. Locate the accessibility option and click on “Terms and Conditions” at the bottom.

How do I get a refund from Megabus? (Step 4)

Review the “Refunds and Cancellations” Policy

After accessing the Megabus terms and conditions, scroll to find the “Refund and Cancellations” section. According to the policy, Megabus restricts the cancellation or refund of reservations, unless the company has failed to deliver its service. If you fail to get the seat you originally reserved but still get transport, the company will refund the additional charge. If you delay and miss your bus, you’re not eligible for a refund. Ensure to properly match your case to the terms and conditions to ensure you fit the eligibility criteria before proceeding to request a refund.

Review Your Reservation

Once you’re certain that you qualify for a refund, review the amount you qualify for and the reason that gives you the right to a refund. You can determine your refund amount by checking your reservation history and identifying the trip that is eligible for a refund. Do this by clicking “Check My Bus,” and selecting “Track My Bus” from the drop-down menu.

How do I get a refund from Megabus? (Step 6)

Contact Customer Support

Once you have enough information about your trip, contact customer support to request a refund. Return to the Megabus homepage and scroll to the bottom to find the “Accessibility” section. Click “Contact Us.”

How do I get a refund from Megabus? (Step 7)

Select the Most Convenient Option

On the “Contact Us” page, the platform provides two options for contacting customer support. You can either chat with a customer support representative or you can send an email. The Megabus website provides a link for both options labeled “Here.” After choosing the method you prefer, provide accurate information and request a refund.

How do I get a refund from Megabus? (Step 8)


Exploring the most iconic American cities has never been easier than with the services Megabus offers. The company allows you to track your bus and make the necessary arrangements according to your needs. The company prioritizes customer convenience and offers various remedies to the frequent challenges they might face. You can contact customer support for more advanced needs.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get a refund from Megabus?

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