On my last trip because I travel with a backpack on wheels. I have done this before. I...

GetHuman-mkwr's customer service issue with Megabus from April 2018

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The issue in GetHuman-mkwr's own words
Travel on Mega Bus with a back pack on wheels. ... On my last trip because I travel with a backpack on wheels. I have done this before. I was told that If anything has wheels , an extra fee will be charged. The backpack was not full.
I am ** and so not like to carry my ipad, small purse or snack on my injured shoulder. I could not find verbage on this online.
To advise for future reference you cannot use a backpack on wheels without being charged an extra fee. The person behind me had a huge back pack not on wheels and it was allowed onboard the bus.
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Megabus

I was boarding bus with my backpack
Customer service issue
Reported by GetHuman-mkwr
Apr 16th, 2018 - 8 mons ago
I have an issue with Megabus too
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Seen by 1 customer so far
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GetHuman-mkwr started working on this issue
Apr 16th 8:17pm