I am being charged for a monthly service when there is no massage envy locations availa...

GetHuman-meaganto's customer service issue with Massage Envy from April 2020

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The issue in GetHuman-meaganto's own words
I am being charged for a monthly service when there is no massage envy locations available. I will dispute the charges going forward and will report you to BBB since you have no way to contact anyone at your organization, you have broken your bargain by not being available and also refuse to stop collecting payment on services you are not able to provide. Please fix this or I will bring you to court.

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Massage Envy

Customer service issue
Reported by GetHuman-meaganto
Apr 13th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 78 others
0 customers following this

Timeline

GetHuman-meaganto started working on this issue
Apr 13th 7:45pm
GetHuman-meaganto indicated the issue is not fixed yet.
Apr 14th 5:42am
GetHuman-meaganto indicated the issue is not fixed yet.
Apr 16th 8:23pm
GetHuman-meaganto indicated the issue is not fixed yet.
Apr 18th 4:05pm