We stayed at the Marriot Sawgrass recently, and they agreed to take our support dog(a s...

GetHuman372537's customer service issue with Marriott Hotels and Resorts from July 2018

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The issue in GetHuman372537's own words
We stayed at the Marriot Sawgrass recently, and they agreed to take our support dog(a small toy poodle) without charge. After several days, they added a $*** charge without saying a word to us. This is probably illegal, if not immoral. They were rude, and would not provide a room without steps to my husband. By refusing to accommodate a Parkinson’s patient, they violated federal law. It is shameful.
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Marriott Hotels and Resorts

Customer service issue
Reported by GetHuman372537
Jul 2nd, 2018 - 10 mons ago
I have an issue with Marriott Hotels and Resorts too
Not resolved
Seen by 1 customer so far
Similar issue to 48 others
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Timeline
GetHuman372537 started working on this issue
Jul 2nd, 2018 11:53am
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Jul 2nd, 2018 11:54am