How Do I Dispute a Charge with Marriott?
Resolving a billing issue is never on any traveler's to-do list, yet it remains a possible situation that many hope to never encounter. There's good news, Marriott Hotel chain will do its best to help you solve any billing problems after your vacation is over. It is best to speak to the front desk before your check-out to correct mistakes before they process.
Operating more than 550 hotels and resorts, Marriott is one of the largest hotel chains, yet that doesn't prevent it from expanding. The full-service hotel chain was founded in 1957 by J. Willard Marriott and is available internationally. Yet one possibility remains certain, and that is the likelihood of a patron having a billing dispute. Fortunately, Marriott makes such an inconvenient task easier, but the steps may differ depending on when you complete them.
Before Check-Out
It's usually best to resolve all billing issues before you check out. Simply speak with the front desk to reverse most errors prior to processing and to request an updated bill.
After Check-Out or Before Arrival
You can speak with Marriott's Accounting department or send a message via the Contact Us page. To speak with the accounting department, first visit the hotel's website to obtain the phone number. One of the ways to visit the hotel website is to do a search for the hotel's name or city in the Destination field of the Marriott website, then click on Find Hotels.
Click on the hotel name, and you might need to deselect the Show Available Hotels Only option. Now, click on the View Hotel Website link in the popup window. If you cannot locate the number of your hotel, try calling Marriott customer service representatives here. They might be able to look up the information and answer any questions.
To send Marriott an email instead, visit the main website's help pages. Type in Email Marriott in the search field and search for the help article titled How do I Email Marriott. Click on the Contact Us link in the first step. Sign in or continue as a guest. Choose Compliment/Concerns About a Stay in the topic drop-down menu, and click the button next to Concern.
Select Billing Accuracy from the subtopic menu and then enter the details of your stay and your contact information. Marriott makes every attempt to reply to your message within five days, but refunds or the release of a security deposit can take up to 14 days.
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