Marriott Hotels and Resorts Customer FAQ

Top Answers & How-to Guides

What is Marriott Hotels and Resorts's Phone Number?

The question we are asked most often is about how to talk to Marriott Hotels and Resorts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Marriott Rewards points transferable to airline miles?

Yes, Marriott Rewards points are transferable to airline miles. Members have the option to convert their Marriott Rewards points into...
Ask any question you have about Marriott Hotels and Resorts customer service, get an answer now.

Recent Marriott Hotels and Resorts Customer Questions

I’d like to confirm a reservation

As an assistant, we don't have the ability to directly confirm your reservation at Marriott Hotels and Resorts. We advise checking the confirmation email you should have received after making your reservation. This email should provide all of the details of your reservation. Also, you can check your reservation status through the Marriott website by logging into your account. There, you'll be able to see all the bookings associated with your account. Alternatively, you can also contact the hotel directly for confirmation, their staff will be able to assist you.
Asked Apr 1, 2024 1:49 PM

Help me with my Marriott Hotels and Resorts customer service issue

Booking and Reservations

How Do I Book a Trip with Marriott?

Booking your dream trip can be exhilarating, especially after the research you put into selecting the perfect destination, hotel, and...

Cancellation and Refunds

How Do I Cancel My Trip with Marriott?

When your plans change and you need to cancel your trip, it's important to know how to cancel your room at Marriott. You can cancel...

How Do I Get a Refund from Marriott?

If you are unsatisfied with your stay at a Marriott hotel, contact customer service to request a refund. Once you reach an agent, explain...

What Is Marriott's Cancellation Policy?

Marriott has different cancellation policies for each location. In most cases, you can cancel your reservation two to three days before...

What Is Marriott's Coronavirus Change or Cancellation Policy?

Coronavirus made travelers more understandably vigilant when it comes to hotels. You don't want to cancel because of the virus. Fortunately,...

Complaints and Disputes

How Do I Dispute a Charge with Marriott?

Resolving a billing issue is never on any traveler's to-do list, yet it remains a possible situation that many hope to never encounter....

How Do I File a Complaint About the Property to Marriott?

Most travelers enjoy their experiences, but it is possible for unforeseen scenarios to mar your joy while vacationing. Fear not, your...

Customer Satisfaction

Which Hotels Have the Best Customer Satisfaction Ratings?

Guest satisfaction with hotels depends on many factors, most notably the cleanliness of the property, the ability to communicate effectively...

Check-in and Check-out

What are the check-in and check-out times at Marriott Hotels and Resorts?

The check-in time at Marriott Hotels and Resorts is usually around 3:00 PM. However, this can vary depending on the specific hotel...

Amenities

What amenities are provided in the rooms at Marriott Hotels and Resorts?

The rooms at Marriott Hotels and Resorts offer a range of amenities to ensure a comfortable stay. Each room is equipped with a plush...

Room Requests

Can I request a specific room or a room on a certain floor?

Yes, you can request a specific room or a room on a certain floor at Marriott Hotels and Resorts. While the hotel cannot guarantee...

Loyalty Program

Does Marriott Hotels and Resorts have a loyalty program?

Yes, Marriott Hotels and Resorts offers a loyalty program known as Marriott Bonvoy. As a member, you can earn points for every stay...

How do I join Marriott Rewards?

To join Marriott Rewards, simply visit the official website and click on the "Join Now" button. Fill out the online enrollment form...

What is Marriott Rewards?

Marriott Rewards is a loyalty program offered by Marriott International, one of the world's leading hotel chains. It is designed to...

What are the benefits of Marriott Rewards?

The benefits of Marriott Rewards are numerous and cater to a range of preferences: flexible check-in and check-out times, complimentary...

Pets and Services

Are pets allowed at Marriott Hotels and Resorts?

Yes, pets are allowed at Marriott Hotels and Resorts. We understand that pets are an important part of your family, so we welcome them...

Do Marriott Hotels and Resorts offer babysitting services?

Yes, Marriott Hotels and Resorts do offer babysitting services. We understand that parents sometimes need assistance during their stay,...

Policy Inquiries

What is the policy for smoking at Marriott Hotels and Resorts?

Marriott Hotels and Resorts have implemented a smoke-free policy in all its properties to ensure a comfortable and healthy environment...

Do Marriott Hotels and Resorts provide complimentary breakfast?

Yes, Marriott Hotels and Resorts offer complimentary breakfast options for their guests. They understand the importance of starting...

Are there any age restrictions for checking in at Marriott Hotels and Resorts?

There are age restrictions for checking in at Marriott Hotels and Resorts. Generally, the minimum age to check-in is 18 years old....

What is Marriott's policy for lost and found items?

Marriott Hotels and Resorts prioritize guest satisfaction and take the issue of lost and found items seriously. Our policy ensures...

Are there any special offers or discounts available for Marriott Hotels and Resorts?

Yes, Marriott Hotels and Resorts frequently offer special offers and discounts to enhance guest experiences. Our aim is to provide...

Are there any blackout dates or restrictions on redeeming points?

No, Marriott Rewards does not have blackout dates or restrictions on redeeming points. As a member, you can use your points to book...

Reward Points

Can I transfer my Marriott Rewards points to someone else?

Yes, Marriott Rewards allows you to transfer your points to someone else. You can transfer points to any other Marriott Rewards member...

What are the different membership tiers in Marriott Rewards?

Marriott Rewards offers several membership tiers to enhance the experience of its loyal customers. The four membership tiers available...

What are the options for redeeming Marriott Rewards points?

Marriott Rewards offers a plethora of options for redeeming your points, catering to various preferences and needs. You can redeem...

Are Marriott Rewards points transferable to airline miles?

Yes, Marriott Rewards points are transferable to airline miles. Members have the option to convert their Marriott Rewards points into...
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