Lyft Customer Service Issues

Thank you for your message. I regret to inform you that I cannot accommodate a pick-up that requires a 5 to 12-mile drive without compensation. Despite the decreasing earnings as I spend more time on the road, I have chosen to focus solely on driving for Lyft due to my concerns regarding Uber's previous CEO in relation to the President Trump Muslim Ban. However, I may consider returning to Uber if Lyft continues to undervalue its drivers. Please reach out to Uber at [redacted] to inquire about potential promotions that may entice me back. The gas savings of $0.05c from the Shell card are negligible given the current gas prices. Despite providing excellent service to my riders, I am dissatisfied with the increased wait times for shared rides and the need to contact riders for cancellations. It is disheartening to work overnight just to meet my daily income goals. Best, Kennice

On April 13th, I used Lyft for a round trip. The driver did not receive the return part of the ride and mentioned picking up the wrong person. Despite tipping $4 upon my return, there were issues with the payment. After being asked to update my payment method, $8 was charged from my bankcard without a proper explanation. The lack of clarity with the card details on file and the repeated requests for payment update have left me concerned. The driver was not at fault, but it seems there might be a technical glitch in the app causing these payment problems. I urge immediate attention to resolve this issue due to the confusion and discrepancies in the transactions. Your prompt response will be greatly appreciated. Thank you, Erika Lynne Klein.

I arranged transportation for an elderly couple, Gloria and Robert Bloom, from Lake Merritt Hotel Residence in Oakland to the Women's Faculty Club at UC Berkeley. Despite informing the driver, Andreas, that they would be outside between 4:45 and 5 PM, they waited until 6:25 and had to get a different taxi, resulting in an additional charge of $25+. I was later billed $5.00 on my credit card by Lyft, even though the couple was not picked up. I received a call from an unidentified individual regarding a refund, instructing me to press 1 when calling back. Unfortunately, the callback number was left as "unknown." I am unsure if the caller was affiliated with Lyft.

I have been a top-performing Lyft driver since January [redacted]. Close to reaching Platinum status with just 15 more rides to go, I suddenly had my account deactivated due to a background check issue. Despite minimal driving infractions from when I was initially hired, Lyft is dragging their feet with my account review for nearly five months. This ordeal is especially challenging for me being a disabled person dealing with gang stalking and workplace harassment. My performance, based on customer reviews and an undercover audit, has always been exceptional. The unexplained deactivation and lack of communication from Lyft is distressing. I hope to escalate this matter to Upper Management to address these unjust actions before taking legal steps.

I have noticed multiple unauthorized charges on my card by your company totaling $[redacted], which has caused significant financial hardship. I am unable to provide the card number as it has been canceled and destroyed. I have been in contact with customer service, but they require the card number to assist me. Since you have been able to charge my card, the information must be in your system. I do not have an account with your company, and I am unsure how my details were obtained. I was at Walmart when some of the transactions occurred, and the close time intervals between charges should raise suspicion. My name is Julia F. J. from Charleston, WV. I need to escalate this matter and would like to speak with a supervisor or a representative over the phone. Could you please provide information on your headquarters' location? Thank you for your attention to this issue.

I believe Lyft mistakenly suspended my account, causing me to lose two days of revenue due to what they claimed was a background check issue. I began driving in January and had already passed all necessary checks, including the background check, without any issues. I have a clean record and couldn't understand why I was suddenly suspended without a clear explanation. After reaching out to cancel my driver account, Lyft surprisingly restored my privileges without giving any justification. It concerns me that I could be suspended again without cause, impacting my earnings due to Lyft's errors. I have decided to explore driving opportunities with other companies as this experience has made me question continuing with Lyft. I am disappointed that I have lost income through no fault of my own and feel it is unjust to be penalized for Lyft's mistakes.

I recently noticed an unauthorized charge on my card for a Lyft ride, even though I don't have an account with your company. I'm concerned about how my card information was used without my knowledge or consent. I have no affiliation with the individual who made this transaction and I would appreciate your assistance in providing the details required for legal action against them. Additionally, I request a refund as I am not a registered user with your service. It's evident that there are security vulnerabilities that need to be addressed. I'm hopeful that we can collaborate to resolve this issue promptly and provide the necessary information to the appropriate authorities. For communication, I can be reached at [redacted]. This incident took place in the Phoenix, Arizona area.

I accidentally left my cell phone in my recent LYFT ride. Although it may not have much monetary value, it is extremely important to me. My name is Scott Bennett, and my missing cell phone number is [redacted]. You can reach me at [redacted]. The incident occurred on Friday, April 26 around 1:30 PM as we were heading to Winn Dixie in Trussville, Alabama. The driver, possibly named Marquis, was an African American man with dreadlocks driving a white car. I'm not accusing him, but I believe the phone may have been left in his car. The phone contains contacts, apps, photos, and emails that are irreplaceable to me. I appreciate any assistance in recovering my phone.

I encountered an issue with a driver in my state last Wednesday at 1:15 pm. The ride there was quick, but upon entering her car, she asked for my ID. Even though I was of legal age, she refused to take me to my destination because my driver's license was expired. This experience with Lyft was frustrating because normally, no one asks for my age, and I have never been carded before. Despite being older than I look, I was denied a ride. While I did get a refund, I ended up using Uber instead. Sometimes Uber and Lyft have different pricing, and in this case, Uber was $10.43 compared to Lyft's $9.57. I was seeking a more affordable ride but felt like the driver wasted her time and missed out on income and gas. I felt humiliated and upset by this experience, especially since I have used both services frequently and encountered a few bad drivers, but this felt particularly disrespectful. It was one of my worst and most embarrassing experiences.

In November and December, funds were taken from my account by Lyft without authorization. I obtained a new card from my bank to prevent further unauthorized charges, yet Lyft still managed to access the new card information. I disputed the charges with my bank, but Lyft claims I had an account with them, which I never opened as I have always used my own car, a [redacted] Envoy. The fact that Lyft obtained both the old and new card numbers is concerning, leading me to have to get another new card in February. I demand a refund as I can't comprehend how Lyft acquired my card details twice. Due to this issue, I am considering closing my bank account. The significant amount taken, totaling more than $[redacted], is crucial for affording my medications. I want to clarify that I have never had, nor will I ever have, an account with Lyft. Moving forward, I will caution others about potential unauthorized charges by Lyft on their bank accounts.

I tried contacting twice via email about my experiences with two rides on Saturday night that were extremely disappointing. The first ride had a passenger who shouldn't have been there, and the driving was reckless, with running red lights and taking the longer route to bars. The second ride involved a driver attempting a risky maneuver and engaging in dangerous behavior by racing another car. The driver's erratic driving, speeding, and passing the destination point were concerning. The driver's insincere apology and inappropriate comments made the situation even worse. I rely on your services weekly for weekend outings, and experiencing these issues twice in one night is unacceptable. I believe a refund is necessary for the inconvenience caused.

Hello, I purchased a $4.99 monthly pass that provides a $5.00 discount for the next ten rides. Yesterday, I took two shared rides using the app and selected my Mastercard (my commuter benefit) as the payment method. The first shared ride was around 2:45 pm with a fare of $10.75. With the 5% discount applied, it should have been $10.19. After using my $5.00 discount from the pass, my net fare should have been $5.19. However, $10.75 was charged to my gift card balance instead. My second shared Lyft ride was around 8 pm with a fare of $12.99. With a $5.00 promo and the 5% discount, it should have been $7.34. After deducting the $5.00 discount from my pass, the net fare should have been $2.34. I still have eight more $5.00 discounts from the monthly pass. In both cases, the payment was charged to the gift card instead of my Commuter card. How can I ensure that only my commuter card is charged and not my gift card balance? Thank you.

I reside in Lake Charles, Louisiana, and had an appointment with a dermatologist at [redacted] Tybee Ln, Lake Charles, LA [redacted] on 4/30/19 around 3 pm. I booked a Lyft to drop me off, but there was confusion with the route. The driver took me to the wrong location, and even after correcting it, the driver continued to the wrong spot, leaving me far from my destination. I had to navigate to the correct address on foot and request another Lyft ride. This experience was frustrating, as I rely on Lyft often for transportation. I hope Lyft can improve its GPS accuracy to prevent such incidents in the future, as I depend on timely rides for my appointments. Thank you for your attention to this matter. - K.G.

After my haircut, I couldn't find my ride outside the salon. Due to my poor vision and difficulties with my smartphone, I struggled to identify the driver or the vehicle. The driver left before I could locate them, but thankfully, a driver named Scott came later and provided excellent service. I mainly use rideshare for medical appointments and my haircuts every five weeks, so it's crucial for me to have a reliable service. The app's limited options make it hard for seniors like me to depend on transportation. I hope you can improve communication with drivers regarding passengers with vision impairments like mine, especially considering my age. I would appreciate an email or call to discuss this matter further. Thank you. Susan F.

I encounter various issues when using Lyft that have left me frustrated. Often when the app goes off my phone screen while waiting for a driver, I reopen the Lyft app only to find a different driver assigned, leading to multiple driver changes and unexpected charges. Additionally, during my recent ride home, the driver went to the wrong location, resulting in a cancellation fee and extra charges. This has soured my experience with Lyft, a service I use frequently. I am now reviewing my bank statements to understand the extent of these overcharges and have contacted the Better Business Bureau to file a complaint regarding these practices. I request prompt reimbursement and seek clarity regarding these discrepancies.

Hello, my name is Ashly S. Today, my mom and I used a Lyft service at 4:50. Unfortunately, we had a disappointing experience with our driver, Kevin. Despite our destination being [redacted] S. Wells, Kevin was more focused on another passenger going to Union Station and neglected us completely. He missed our stop because of this and when we tried to alert him, he dismissed us, insisting on dropping the other passenger first. This left us stranded in the rain at 9th and State, forcing us to walk the rest of the way. It was extremely frustrating, especially with my elderly mom in tow.

Hello, I'm writing to share a recent experience with Lyft. My sister and I were on the corner of 3rd Ave and Court St in Des Moines, Iowa last night when we requested a ride to our hotel just 5 miles away. The initial fare shown was $18.77, but upon reaching our destination, the total came out to $72. This significant price difference was unexpected and unaffordable for me. I have been a loyal Lyft customer for quite some time and have used the service frequently. I am willing to pay the original fare of $18.77, but I kindly request a refund for the remaining amount as soon as possible. Thank you.

I had a distressing experience with my driver, who was confrontational and impolite. I asked him to turn off a talk radio show, and he reacted by using offensive language towards me. I felt so uncomfortable that I requested him to stop and let me out, but he didn't comply. Feeling scared, I didn't insist on him stopping. Trying to report the incident was also challenging. In all my years using this service, I have never encountered such behavior. He not only made me uncomfortable but also insulted me by wrongly accusing me of being drunk, despite me not being able to drink due to taking antibiotics. He threatened to report me when I repeatedly asked him to turn off the talk radio that I found offensive. This situation left me feeling violated and harassed. I sincerely hope this matter will be addressed and that no other vulnerable women will be subjected to such threatening behavior over a simple request like mine to turn off the talk radio.

I was picked up by LD at [redacted] McGregor around 4 AM and dropped off at [redacted] Richmond Ave. We made a stop at McDonald's for breakfast where I left my wallet in the backseat of the car. My wallet had substantial money that I needed to retrieve my car from the shop this morning. I urgently need LD to return or for someone to contact me, Michael Zarse, at [redacted]. I am willing to compensate for his return trip. Thank you.

I requested a quick stop from my driver, who was incredibly impolite, even though the stop was very close to my home. I mentioned that I needed help locating the stop, but he remained disrespectful. I went back inside for just 2 minutes and found him starting to pump gas when I returned. I asked if we could delay the gas stop since I was heading to work and would pay for the additional time. He replied that I wasn't supposed to stop anyway, so he would get gas. When I mentioned his lack of kindness, he retorted that I didn't even know him. Deciding to book another ride, I informed him of my decision, but he abruptly ended the ride before I could cancel and quickly left.