Lyft Customer Service Issues

I passed the background check back in September [redacted] to drive for 8 months. However, on April 9th, my account was deactivated after a dispute with Checkered. I believe it's unfair to deactivate me now when I was considered fit to drive for so long. I want to understand the issue as my research indicates a 7-year statute of limitations. I'm from Philadelphia, Pennsylvania, and keen to resume work. I have been fingerprinted for my caregiving job in Pennsylvania and also work for a large corporation in California, overseeing a considerable number of people.

This information is inaccurate. As a 47-year-old woman, I have never engaged in any wrongdoing. I am willing to undergo a blood test at a hospital to prove my innocence. My daughter is 30 years old, and my livelihood is at stake. I am even considering hiring a lawyer to establish my innocence. Date: Sat, May 11, [redacted] at 2:42 AM From: Lyft Support <[redacted]> I have received your message regarding my request ([redacted]26). I am eager to resolve this issue promptly. Your attention to this matter is greatly appreciated. Sincerely, Andrea May 10, 11:42 PM PDT Follow-Up from Lyft Safety Dear Medea, We have received a complaint suggesting that you were driving under the influence or in possession of a prohibited substance while on the Lyft platform. Please understand that the safety of our community is paramount, leading us to maintain a strict zero-tolerance policy towards drugs and alcohol. Such actions endanger the well-being of passengers and others, violating our Terms of Service and warranting removal from the platform. While I acknowledge the challenging nature of this situation, we are obliged to investigate all such reports. Your driver status has been temporarily deactivated pending the outcome of our inquiry. Our Trust & Safety team may reach out to you for further details. Kindly respond directly to this email should you have any additional information to share, allowing our team to consider your input. Best regards,

I have a question regarding your app. It's not very user-friendly, but when you tap on a black icon in the top right corner of the main page, it displays the status of your scheduled trip. It shows the trip details like destination and time, with the message in the center saying YOUR RIDE IS CONFIRMED BY A DRIVER. This information is lacking details. I have a flight from Lamberty Airport departing at 5am, needing to leave my house by 3am for the 2-hour check-in. Knowing only that the driver is confirmed doesn't provide sufficient reassurance, especially for an early morning trip. More details such as estimates and maybe vehicle information would ease my worries about using your service. Additionally, when I clicked on live chat support, I was directed to an email.

I previously sent an email regarding an ongoing issue that has yet to be resolved. I was mistakenly charged twice on my account, totaling $32.81. The initial charge occurred on the 7th followed by a duplicate charge the next day. I am disappointed with the lack of action taken to rectify this error. Requesting assistance from customer service, I urge for a prompt resolution. This marks my second attempt at reaching out without success or guidance for direct communication. If the matter remains unresolved, I may have to seek legal counsel or escalate my concerns publicly. Your cooperation in addressing and resolving this issue promptly is greatly appreciated.

I have been working as a Lyft driver for about 10 months now. Unfortunately, the other day when I tried to log in, my account was put on hold due to some trust and safety issue. It would be greatly appreciated if I could be informed about the problem so I can address it. Customers are not always reliable, and the waiting period for your response is causing me to lose earnings by the minute. I also have other issues to discuss, like the inefficiency of long pick-up trips for short rides. Please give me a call as soon as possible; I am eagerly awaiting your response. Look at the history of all the rides I have completed for your company; I am experienced and dedicated to this job. I hope to resolve this matter promptly as driving for Lyft is my full-time occupation.

This morning, I took a Lyft from LAS airport to Boulder City NV. When I approached the car indicated by my phone, I noticed a slight discrepancy in the license plate compared to what was on record. Despite this, the driver confirmed he was Jordan, matching the name on my phone. He explained the difference was due to a handicapped license plate. The plate on my record is PHG4743, while the actual plate was G4743. However, upon entering the vehicle, I realized the driver did not match the photo on the app; the pictured driver was African American, but the one who picked me up was Caucasian. This caused me significant stress and anxiety, especially because I deal with mental health issues. Although we arrived home safely, this experience was unsettling and happened too quickly for me to process effectively. - LN

I had ordered a Lyft and received the vehicle details and driver photo. While waiting, a different driver arrived claiming to be mine. This driver contacted me, which is concerning. I confronted him, noting he wasn't my assigned driver. Shortly after, the correct driver arrived. I'm puzzled about how this mix-up occurred. The impostor driver claimed to be mine and even called me. I have the vehicle's fake license plate 8DSF015 and the phone number ‭[redacted]‬ he used. He was a Hispanic male in his late 40s or early 50s driving a silver Toyota Corolla.

I scheduled my ride to be picked up at the Foxlake Metra train station between 10:10 and 10:12 to coincide with my train's arrival at 10:12. However, the driver left before I arrived, and I am being charged for the ride I didn't even take. I communicated my arrival time to the driver, but he left intentionally. I have the driver's tag number and information and need assistance regarding this unprofessional and frustrating situation of being charged for a ride I missed due to the driver's early departure when he was supposed to arrive at 10:12 along with my train.

Yesterday, while traveling south on I-97 towards Annapolis, I observed a silver Chevrolet Cruze with Maryland plates 3DM3756 displaying a Lyft sticker. The driver of this vehicle shamefully threw trash out of the car window onto the highway. Despite expressing my disapproval, the driver seemed amused by their actions. Such behavior is unacceptable and does not reflect well on the Lyft company. I believe immediate action is necessary, and the driver's Lyft privileges should be revoked. It is important to uphold standards of respect for others and the environment. Thank you for addressing this promptly.

JetBlue arranged a ride for me and intended to cover the cost. Unfortunately, there was a mix-up due to the closure of LAX Terminal 4. When I couldn't locate their driver at Terminal 4, I walked to Terminal 3, where no one from JetBlue contacted me. This led me to try Lyft again. The Lyft driver who arrived expected payment from me, which I declined, explaining it was JetBlue’s responsibility. In the meantime, another Lyft driver called me for directions, which I provided. The confusion with the drivers shouldn't have involved me or the second driver. I provided accurate information and tried to assist, but there were challenges involved.

I reside in Lansing, and the area is currently oversaturated as the Michigan State University students have left for the summer, leading to a decrease in riders. I decided to visit the airport, hoping to secure a trip. After parking in the staging area, three more cars arrived. Despite being at the airport for over 30 minutes, the second car to arrive received a ride, and the third car got a call before me. I was under the impression that the system was first in, first out (FIFO) at the airport. This week, I've only made $20 and have a five-star rating and [redacted]% acceptance rating. I am puzzled by the lack of morning ride requests, especially as I used to receive them regularly. I am hesitant to drive over an hour to the Detroit airport and potentially face a similar waiting situation there.

I believe the best way to resolve this issue is to provide a list of names and telephone numbers for 10 to 15 Lyft taxi drivers in the Northport and Tuscaloosa area with zip codes [redacted] and [redacted]. These drivers should be available between 7:00 PM and 8:30 PM at night and 5:00 AM in the morning. They need to pick me up from the Walmart neighborhood store in Northport, Alabama on Highway 82 (zip code [redacted]) and take me to [redacted] Jones Road in Northport, Alabama (zip code [redacted]), approximately 6 miles away (about an 8-minute drive). I have been a loyal Lyft customer for the past 12 months and usually pay $15.00 for a one-way trip. I am in need of reliable night and midnight shift Lyft drivers, especially on Friday and Sunday nights. I want to express my appreciation for Lyft's services during the past year. My telephone number is [redacted], my name is Joseph Williams, and my email address is [redacted] Thank you for your assistance.

I have been a loyal Lyft user for 3 years. On Thursday, May 16, I was in Reno, NV with my wife and her 80-year-old parents for my wife's graduation. We had a positive experience with the Lyft driver to the graduation, but the ride back to the hotel was a nightmare. I provided detailed instructions for the pick-up location at Lawler Events Center, where my wife's parents needed wheelchair assistance. The driver, Hesham, supposedly had a hearing problem and asked us to walk to him. Despite explaining the situation, he left, and we were charged a $5 cancellation fee. We had to wait for a cab in freezing weather. I request a refund for the fee and hope the driver's behavior is addressed by Lyft. - Bill S.

I was left stranded when the driver from the app did not arrive to pick me up as scheduled. Despite the app showing the driver was outside, I could not locate the car after searching the street and attempting to call multiple times, only to have the calls canceled after a few rings. Missing the bus I had already paid for was frustrating, as I had sufficient time to make it if the driver had arrived promptly. This experience with Lyft's unreliable service left me feeling extremely dissatisfied. It's disappointing that I might face a no-show fee if I had been the one not showing up, considering I was outside as indicated while trying to reach the driver, helplessly watching the time tick away along with my non-refundable bus ticket cost.

On May 22, [redacted], I requested a shared Lyft ride from [redacted] N Crescent Blvd at 11:49 am. Unfortunately, the driver, Anyelo, did not arrive at the correct spot despite my attempts to contact him three times. He did not respond to my calls, resulting in delays and inconvenience for me. I had to request a different driver named Eric and explain the situation again. I was wrongly charged $5.00 for a no-show when it was the driver's fault. I kindly request a refund as this experience was unacceptable and caused me significant inconvenience. Please process the refund promptly as $5.00 may seem insignificant but it means a lot to me. Thank you.

I didn't order a Lyft ride today, but I received a call from a driver near my address, despite it not being my location. After speaking, the driver charged me a $5 cancellation fee. I'm feeling frustrated and upset about this situation. Please refund the $5 to my credit card on file or I will need to dispute the charge with my credit card company. The evidence can be seen in the email below: Your missed ride receipt Request on May 23 at 11:29 AM at [redacted] Sarah St Lyft cancel fee $5.00 Charges to credit card ending with Visa ***[redacted]: $5.00 Hey there, We noticed you missed a ride recently, and as the driver had to wait 5 or more minutes at the pickup location, a $5 no-show fee was applied. We compensate drivers for their time in such situations. Learn more about our no-show policy. We hope to have another opportunity to ride with you soon.

I've noticed unauthorized charges on my credit card for multiple rides. I have no receipts to dispute these charges through the app as they do not appear on my Rides History. The total amount is $[redacted].93. My bank issued a new card but advised me to contact Lyft for help. I reached out to Lyft via email, and they mentioned that another user linked to my account might have ordered the rides, which I find hard to believe. They did not provide any names or receipts for the 30 rides charged to my card within a week. Lyft suggested I resolve the issue with the other person, but I have no idea who that might be. They also advised me to file a police report if I consider the charges fraudulent, without disclosing the location of the rides. My bank informed me that since Lyft is a known merchant, they cannot assist with the claim denial. I'm unsure what steps to take next.

Hello, my name is Anthony Borelli Jr. I have been a loyal Lyft customer for 2 years and enjoy your service. However, I spend well over $[redacted] a week and have not received any reasonable promos for my loyalty. Uber has been offering me deals to switch, but I prefer Lyft. It would be nice to get a decent promo every once in a while to show appreciation for my loyalty. If not, I might have to consider switching. I use Lyft every day, so please consider offering me some appreciation for my continued business. Thank you.

I am assisting a Lyft driver who cannot drive due to a car accident. To help with an insurance claim, I need a report detailing his income from January 1, [redacted], to May 20, [redacted]. The report should include dates, number of trips, miles driven, gross pay, expenses, and net pay. I am aware I cannot receive the report directly. Can you please advise how the driver can request and authorize the report to be sent to me? Thank you.

On May 28, [redacted], I requested a Lyft pickup at LAX Terminal 5, pick up station D. I was informed that Iris Carolina would arrive in 8 minutes. However, after waiting for 30 minutes without any sign of her or responses to my messages, I had to cancel the ride. I believe it is unfair to be charged $5.00 for a driver's failure to show up. I am kindly requesting a refund of the $5.00. Thank you. - Kirti Patel