Monday night I called for a lift from the Huntington Theatre (that is what popped up o...

GetHuman-dwmorse's customer service issue with Lyft from November 2018

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The issue in GetHuman-dwmorse's own words
Monday night I called for a lift from the Huntington Theatre (that is what popped up on my phone alone with an address. It was a cold rainy evening and we waited and waited. i could not reach the driver. I finally typed in Huntington Theatre again and he typed back Dunkin Donuts which was across the street (very wide with tunnel--very dark and windy-pouring rain). He did not move so we started across the street. We are three **ish people so it took awhile with traffic. We had to walk to the corner etc and cross two lanes of traffic. When we got to Dunkin Donuts he was gone. I don't think I should be charged a cancel of $*. We were basically stranded at night in miserable weather. He*she never called or tried to communicate with us.
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Customer service issue
Reported by GetHuman-dwmorse
Nov 28th, 2018 - 9 mons ago
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Seen by 2 customers so far
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GetHuman-dwmorse started working on this issue
Nov 28th, 2018 10:09pm