Lyft Customer Service Issues

I am considering driving for Lyft and wondered about the specific vehicle requirements. My car is an older model from '99, but I have recently invested in new parts and repairs, ensuring it is in good working order. In the event of a breakdown or needing vehicle repairs while actively driving for Lyft, how would I contact support? Getting in touch through the website has been challenging for me. How can I speak to a representative for assistance with my inquiries? I also have a background in administration; I assume a separate department deals with such matters and has interactions with supervisors. Your detailed response would be greatly appreciated. Thank you for your time and assistance.

I have decided to stop using Lyft. The drivers consistently do not pick me up at the address provided. It is frustrating having to navigate traffic with my kids and belongings because the drivers do not come to my side of the street. Recently, when I needed a ride for my daughter from the hospital, the driver parked far away, not even close to the crosswalk. When I asked why they don't pick up passengers at their specified address, the driver rudely said it was not a door-to-door service, canceled the ride, and forced us out of the car. This lack of service is unacceptable, especially when dealing with customers who have just been discharged from the hospital. Customer service should prioritize the customers' needs over what is convenient for the drivers.

I am experiencing issues with the help line, specifically with the text boxes malfunctioning and preventing me from submitting my requests. The submitted page erases all the entered information each time it fails, making it very frustrating for individuals like me who are elderly, disabled, visually impaired, and hard of hearing. This has made scheduling appointments, such as grooming for my service dog or medical appointments, extremely challenging. Getting notified of delays or rescheduling less than 24 hours in advance is also problematic. It's important to consider the needs of individuals like me who rely on accessibility features. It seems difficult to reach out for assistance, and there are numerous complaint pages about these issues. I hope these concerns have been addressed promptly.

I frequently use Lyft, and I am extremely unsatisfied with some of the drivers. Despite previous complaints, I have not received a satisfactory resolution. Today, I experienced poor service when my driver, Imani, took an excessively long time to pick me up due to not following directions properly. Additionally, she erroneously input another pick-up address, resulting in a higher charge than expected. I am seeking a refund as I have a history of spending a significant amount on rides and have faced similar issues before. I have also involved my attorney in the matter. My name is Danielle Hairston, and I eagerly await a response, as I find this level of service unacceptable.

I had trouble getting a driver at the specified time. I received two calls that I had to cancel. Even though I expected to be charged $5, I noticed two additional charges of $15 each, totaling $40. I am willing to pay the $10 for the service, but I am unsure about the two $15 charges. Can you please investigate and refund my checking account accordingly? I need a prompt response as I have a driver scheduled for 2:15. This was my first ride where I could select the time, and I encountered problems. I am okay with the $5 charges but confused about the extra $15 charges.

This morning, I attempted to choose a pick-up time and was charged $5 twice. Unexpectedly, I was then charged an additional $15, totaling $40. I'm unsure why the extra $30 was charged. While I understand the $5 charge for the initial issues, I am confused by the $15 charges. I would appreciate if you could assist me in resolving this by crediting my credit card. I plan to ride with Lyft this afternoon after finally figuring out how to set a time. Apologies for any confusion, as I was unfamiliar with the process. I appreciate your aid and look forward to your response. Thank you for your help.

I have been receiving notifications stating that the information does not match the car on file. Despite submitting the form completed by the inspection station, as instructed, Lyft continues to reject it. The insurance information I provide is also being rejected without further explanation. It is frustrating that there is no direct line of communication to address these issues. I am eager to start driving but I feel stuck in a loop of rejections without clarity on how to proceed. The guidance provided to applicants is confusing, and there seems to be no way to rectify misunderstandings. Even the insurance paperwork requested by Lyft is not being accepted.I'm unsure of what is causing this ongoing problem.

Hello, I recently tried to avail the 50% discount on rides following the provided link within the specified time frame, but unfortunately, the discount was not applied as expected. I am requesting the appropriate credit based on the details mentioned in the email I received: "Get 50% off your next 10 rides - no code needed. Valid until November 13, [redacted]." The offer was supposed to be valid until 11:59 PM local time on November 13, [redacted], with a maximum of 10 rides per user and a maximum $10 discount per ride. The discount should only apply to fare and Prime Time charges, excluding other fees. This promo was exclusively for users who received the email directly from Lyft, as per Lyft's Terms of Service. Thank you for your attention, and I am eager to hear back from you soon.

Yesterday, on November 15, [redacted], I used Lyft services. The driver, Artiesha, driving a Nissan Maxima, faced difficulty finding my son's workplace. This situation led to an unexpected increase in the fare to $17.76 instead of the usual $12.00 rate. Artiesha arrived late, around 3:30 p.m., despite the scheduled pickup time of 3:00 p.m. to 3:15 p.m. She mentioned not being familiar with Jacksonville, FL, as the reason. My previous rides on November 13 and 14 were smooth, with different drivers who charged around $12.00 and had no trouble finding the location. I seek assistance regarding this fare issue. The Lyft bill is under Kalyan Santiago, with the pickup location at [redacted] W Beaver St. Jacksonville, FL, and drop-off at [redacted] Mcmanus Dr. Jacksonville, FL.

I've faced rejection twice for a driver position due to errors in my background check. The first time was a case of mistaken identity, and the second time, it was due to a charge from over ten years ago, which is unrelated to my professional history. Throughout my career in federal and state agencies, there have been no issues. I am a responsible single parent supporting three children and have no intentions of breaking any laws. I plan to dispute the inaccuracies in my Checkr background check by contacting the attorney general's office and seeking legal counsel. Maryland laws mandate a seven to ten-year check, and I believe Checkr is unfairly targeting individuals without thoroughly examining their records. I am not a criminal; I am a dedicated father trying to make a living. My details are: Charles K. Sr. [redacted] W Lombard Street, Baltimore, Maryland [redacted]. Contact number: [redacted]. I believe Checkr's procedures are unjust towards people of color.

My son, Christopher L., has been making unauthorized transactions using my debit card linked to my checking account through a third-party, PayPal. This has led to overdraft fees and financial strain. I urgently need this to be addressed to prevent any more charges. Christopher's contact information is [redacted]. I have repeatedly asked him to cease these actions with no success. I request prompt assistance from your company to resolve this issue. Please contact me at [redacted] or via email. I appreciate your prompt attention to this matter. Thank you, Felicia L.

Hello, I am Pawan Deep Singh. I am inquiring about the requirements to start driving for a ride-sharing service. I own a Hyundai Sonata [redacted] that is insured under my name. In August [redacted], my license was suspended for 7 days. I am considering getting my vehicle inspected for safety. I have provided all necessary documents except the safety inspection. I would like to know if your service will accept my application with the 7-day suspension on my record. Your prompt response within one or two days would be greatly appreciated.

I hired a neighbor who drives for Lyft to take me to school each day for $50 a week. The first day she was 40 minutes late, the second day 38 minutes late, and the third day over an hour and a half late with her boyfriend acting strangely in the car. I felt unsafe and had to find another ride. She said she would refund me $35 but kept avoiding me. She then claimed her tire was slashed, but there was no evidence. Her boyfriend became aggressive, threatened tenants, and even kicked my door. The situation escalated, involving the police and a possible firearm threat. I want my $35 back and believe Lyft should be aware of the behavior of their drivers. This situation needs to be addressed before someone gets hurt, and I fear for the safety of other customers.

Dear Customer Service, I had a concerning experience during my recent Lyft ride. Despite waiting in the snowy weather with my child for the driver, Kabir in a Toyota Camry, he did not arrive at the correct pick-up location, which was just a block away. Even after multiple attempts to reach him by phone, there was no response. To my surprise, I was charged $5 for this inconvenience. This situation was unusual for me as a long-time Lyft user. I have evidence through a screenshot showing the distance between his location and mine when he marked the arrival without moving. I had to eventually request another ride, causing a delay. I believe this issue lies with the driver and not myself. Would it be possible for you to waive the fee in this particular instance? Thank you, Ting

Dear Lyft team, I recently took a ride that I booked with you to go from Sawgrass Mills to my home at 82-80 Sunrise Lakes Blvd. The driver dropped me off at my house as requested. Upon arriving home, I discovered that another car was also approaching Sawgrass Plantation, causing confusion. It seems there was a double booking or mistake, as I only needed one ride. I believe I was charged for two trips, which is unfair. I have spoken with the second driver, who agreed with me. Please refund the money for the second trip promptly. I will not tolerate being overcharged and expect a resolution. Thank you.

I had a Lyft ride scheduled from TOPS Supermarket on Niagara St, and a Toyota Highlander arrived. The driver refused to let me put my bags in the car and insisted I cancel the ride, which I declined. Despite my request to still take me to my destination, the driver canceled, and I was charged on my credit card. I then tried to book another XL Lyft, only to be matched with the same driver who again refused to transport me. I feel it was unfair for the driver to deny me service simply because I had shopping bags with me. I would like a refund for both fares as I was left stranded with my groceries on both occasions. It is unacceptable for drivers to refuse service and still get paid through cancellation fees.

On Monday, I made a car reservation with Lyft at the Waldorf, Maryland location for today, 11/20 at 11:00 a.m. I got a text at 8:00 a.m. welcoming me as a Lyft driver, then another at 10:00 a.m. saying there were no cars available. I texted back but only received vague responses telling me to find another rental location. I also have a reservation in Annandale, VA, but it's not available until next Wednesday, 11/28. I'm frustrated by the lack of communication and inability to reach a person for clarification or options. I was looking forward to my Lyft experience today, but now I am disappointed and find this unprofessional.

I arranged for the first Lyft to pick us up at the Port of Miami. When I tried to explain the location to the first driver at Terminal B, Stop #1, they didn't understand English. The driver canceled before my husband could find them, and despite numerous calls, there was no answer. I was charged a $5 cancellation fee, which was unfair. I booked another Lyft, informed the driver of our correct location again, but unfortunately, my husband couldn't locate the driver once more. This time I was charged the full fare without receiving the ride. We had to resort to flagging down an Uber driver who didn't have the fare for our trip. It was a terrible experience. The original Lyft driver who took us to the port was excellent - polite, friendly, and very helpful.

I experienced frostbite due to a driver being over an hour late, and I have sent photos of my toes from the hospital. My bank card got stuck in a machine when covering the hospital costs. Initially, I only received a $10 credit. They requested evidence of the driver's identity for reimbursement of the two $14 hospital trips roundtrip and fixing the bank card issue. Despite providing all the proof, there has been no response. My toenail has turned black from the frostbite. I was left waiting outside in the dark after leaving a crisis center that closed early, and the driver was unhelpful and rude. I need full reimbursement and additional compensation for the distress caused. I cannot afford the upcoming $65 trip for a toe scan due to the financial burden already incurred. I have exhausted my patience and now seek legal action if necessary to resolve this situation.

I rode with Theodore on November 21 at 8:15 AM from [redacted] Hilldsle Ave. to [redacted] Washington Street in Oakland. During the ride, I requested him to turn the radio off due to feeling frazzled as I was heading to court, which he angrily refused and left me on the curb in the rain, despite my urgency. I mistakenly left my purse in the car, but he later returned it. However, I noticed a $2 tip charged on my account which I did not authorize. I will be switching back to UBER due to this experience. Please refund the $2 tip. Additionally, I find Lyft's pricing of 10 USD for a one-mile trip excessive. I expected reasonable pricing and accurate billing, which seems to have been overlooked in my case. Kindly process the credit as soon as possible. Thank you. - Kiren