Lyft Customer Service Issues

I lost my cellphone in a Lyft ride. As soon as I noticed, I reported it to the service center. The driver is an elderly Korean gentleman who does not speak English and may not be checking his email. I have requested the service center to contact him using alternative methods, as I am concerned he may not understand emails or texts. They mentioned their policy, which I respect, but given the circumstances, I would appreciate some additional information about him. Since he is Korean, I would be able to speak with him over the phone. Can you please help connect me with him? My request number is [redacted]11, and you can reach me at [redacted]. The driver's name is Myonggun, the Lyft ride was from Annandale, VA to Alexandria, VA, and both the drop-off and report times were 12 hours ago. I look forward to your assistance.

I experienced a frustrating situation with Lyft at Atlanta International Airport Northside rideshare. Initially, Marc insisted on picking me up at the Southside even though I always get picked up at the Northside. He abruptly canceled the trip, charging me a $6 fee. Subsequently, Philip, who also had the wrong pickup location, struggled to find me, causing delays and confusion. Despite his efforts, the GPS led him to the wrong areas multiple times. The lack of an option to adjust the pickup location in the system added to the inconvenience. This ordeal resulted in a significantly delayed journey home. I kindly request the removal of the $6 cancellation fee due to the poor service experienced. Thank you. - Ottellia H.

I have been receiving daily text messages from Lyft and Jobsradar regarding driving for Lyft. Unfortunately, I cannot find a way to contact your HR department or Jobsradar to cease these messages. The issue is that I am on a fixed income and do not regularly use text messages. I only use my cell phone for emergencies when I am not at home. Due to these daily texts, my phone bill with Consumer Cellular has increased by an extra $20 per month. I believe I am owed $[redacted] for the past 6 months of texts, and I am requesting that the texts be stopped. If Jobsradar is responsible, as your business partner, it is your responsibility to ensure they cease sending me unwanted messages or reconsider doing business with them. There should be an option to unsubscribe from these notifications. I kindly ask for your assistance as a company that values its customers. Thank you, Emily.

I would like to share my complaint number, which is [redacted]21. Yesterday, I contacted the safety emergency line when I was with a Lyft driver. I had requested to go to Midtown Manhattan, but the driver took me to New Jersey instead. Though Lyft initially agreed not to charge me and offered me a credit along with a $15 coupon, they still charged me for the ride. The driver had a language barrier and misunderstood the destination, taking me through the Lincoln Tunnel to Pier 79 instead of 39th and West Side Highway where I needed to be. This caused me to be late for my appointments in Manhattan, resulting in a stressful situation that led me to contact the safety desk out of fear. The unprofessionalism and negligence displayed in this situation are unacceptable. Lyft's failure to follow through on their promise not to charge me is truly disappointing.

I recently had a disappointing experience with a Lyft ride. On November 7, [redacted], at 5:35 pm, I booked a ride with Nizamuddin. The pick-up location displayed was [redacted] Clinton Park St, Houston, Tx [redacted], and the drop-off was [redacted] Gulf Frwy, Houston Tx [redacted]. However, when I checked my account after the ride, I noticed I was charged $20.00, which was unexpected and higher than my usual fare for this route. I have consistently used Lyft without any issues before this incident. The ride itself was unsatisfactory as the driver displayed reckless behavior by running red lights, speeding, and being aggressive in traffic. This experience was unacceptable and disappointing.

I am extremely frustrated. Waiting in 40-degree weather for over half an hour while the assigned driver kept moving away, ignoring multiple calls and texts from me, has left me seething. My estimated arrival time of 9:40 has now been pushed to 10:15, assuming the driver turns around immediately, which hasn't happened. I'm going to be very late for an event that started at 9:45. Waiting outside for the new driver after canceling the last one has only added to my annoyance and disappointment. This level of service is unacceptable. As a millennial who rarely complains, this experience with Lyft has pushed me to my limit. I am seriously contemplating going back to using Uber. I cancelled the ride, but it hasn't appeared in my history yet. I have plenty of screenshots to support my ordeal.

My first name is Joshua, and my last name is Collins. When I used Lyft on November 5, I noticed that $20 was deducted from my account along with $0.20 for both of my rides. I used Lyft twice that night, and both rides were charged to my account. The $20.20 charge was pending initially, but now it's no longer showing up in my account. Instead, I see charges for a ride amounting to $17, which was actually $19 with an extra charge, and another ride for $8. I am displeased with how Lyft handled my money. I am awaiting a refund back into my account as Lyft's website states it should take 2 to 3 business days, but it has been longer than that. I hope to receive a response soon at [redacted]

On 10/31/18, I booked a Lyft ride from Toronto's Pearson International Airport using the app. The trip was smooth to [redacted] Old Forest Road, Toronto. However, when I wanted to use my first-time rider $50 credit, the driver was unsure how to apply it. He suggested contacting Lyft later to have the fee deducted from my card. Upon checking, the ride was charged to my Visa card. I need assistance in ensuring the correct payment method is utilized. Thank you.

Good afternoon. I am a loyal Lyft user who relies on your services daily for my work commute. However, I am displeased with being charged when I have to cancel a ride due to the driver taking too long to arrive. There have been instances where I wait for the Lyft driver, who seems to be getting farther away instead of closer on the map. I am then forced to cancel, and I get charged for the cancellation. This treatment is unfair, especially since I exclusively choose Lyft over Uber. I hope my complaint as a faithful customer will be addressed. Thank you.

I work at a nightclub, and my shift ends at 6 AM. The ride I booked through the app had started before I even got in the car, and the driver let another person join the ride, making me wait as they claimed the person lived nearby. Despite my requests, the driver refused to cancel the ride, stating I was being rude to him for declining his services. It took over 40 minutes for him to finally cancel. For my safety as a woman at that late hour, police and security had to stay with me during this ordeal. The driver only canceled after security intervened, allowing me to request another ride without being charged. The driver's unprofessional behavior, including cursing when I mentioned reporting him, was completely unacceptable and caused me to arrive home almost 2 hours later than expected.

I want to report an incident involving a Lyft driver who almost ran a stop sign while displaying their Lyft emblem. When I honked at them, they honked back even though they were at fault. I took a picture of their license plate, which is Washington BJY4180. I believe Lyft should investigate this matter as the driver's behavior was reckless and dangerous. Keeping such drivers on the platform may lead to serious consequences. I am ready to share the photo on social media to inform others about this incident. Lyft should take responsibility for the actions of their drivers to ensure the safety of all passengers and pedestrians. Thank you for addressing this issue promptly.

On November 5th around 5:50 pm, a Lyft driver picked us up at Oakland airport as scheduled. The initial quote for the ride was $25.96, with an estimated arrival time of 5:17 pm at our address. Both the pickup and drop-off times aligned with the initial agreement. However, upon reviewing the receipt a couple of days later, I noticed an additional $12 charge, which was unexpected. I promptly contacted Lyft about this discrepancy but have not yet received a response. I expressed my concerns to Lyft via text, highlighting that the ride was supposed to cost around $26 with no extra fees, and I expected the charge to be adjusted accordingly. The receipt I received displayed a drop-off time of 5:44 pm, contrary to the actual 5:17 pm drop-off time confirmed by Lyft before the ride. I am a loyal Uber customer but decided to give Lyft a chance. If the practice of adding costs post-agreement is standard for Lyft, I may need to reconsider using the service in the future. I aim for a resolution or clarification on this matter promptly to continue patronizing Lyft in good faith. Sent from my iPhone

I requested a Lyft ride and noticed a nine-minute wait time with a driver named Usman. Initially, the app showed 4 minutes left, prompting me to head downstairs. However, it suddenly changed back to 9 minutes. The driver eventually arrived, but when I inquired about the time discrepancy, he rudely claimed it was only 1 minute. Disputing this, he became aggressive, verbally abusing me and demanding I exit his car, even threatening to involve the police. Feeling unsafe, I complied and left the vehicle. Subsequently, I saw that another driver, Julio, was assigned to pick me up. This incident left me shocked and upset, and I urgently require assistance. I would appreciate a prompt response to address this distressing experience.

I was picked up at Super Savers on South 56th Street by a Lyft driver named Grey. There was an issue with her phone, but she completed the ride as the payment had already been deducted from my account. I messaged her about her phone, and it just started working. Now, she is claiming I owe her $11, but my usual ride home costs $6.20. I only travel from work to home with no additional stops. I contacted my bank, and they confirmed the $6.20 payment was authorized. However, I can't book a Lyft for my commute tomorrow because of this unresolved matter. I refuse to pay more than what I owe for the short ride home.

On my first day working, I had to wait a day for Pep Boys to replace a flat tire. I would like an extra day since I am halfway to my $[redacted] goal for the week. When logging in, I was told to get 6 hours of sleep before returning, but no specific time was given for when I can resume. These issues concern me. As a new Lyft driver, I feel like my progress is being hindered. I would appreciate it if I could work without sleep requests. I am confident in managing my rest as a former Navy and Merchant Marine member, accustomed to long hours. My schedule involves working 3-4 hours, resting, then working again later. I value safety and self-care, including going to the gym, napping, and eating well. Please consider granting me more flexibility to reach my goals and avoid leaving Lyft. I enjoy the job and the community in Tampa Bay. Thank you for your understanding. Jack Freeman.

Hello, Tonight, a customer left their phone in my car. I didn't realize it until they called and I pulled over to check. I found their phone and case on the floor in the car. They requested I deliver it to South East DC, which I agreed to pending approval from my Lyft office. The customer seemed upset and threatened to report me to Lyft, but I explained I needed to confirm with my office first. Just wanted to share what occurred. Thank you. I am a Lyft driver and my intention is to help.

I received a recommendation to try Lyft as an Uber user. I scheduled an early ride to the airport with Lyft for the first time, wanting to ensure availability. Despite a driver accepting the ride in advance, they canceled just before the scheduled time, possibly due to the early hour and rain. This left me feeling panicked until another driver named Mike accepted my ride. Does Lyft have any consequences for drivers who cancel scheduled rides based on changing their minds? This experience did not leave me with a positive impression of Lyft, especially compared to Uber, which has never had this issue.

I scheduled a ride with Lyft for the first time, requesting pickup between 4:15 - 4:30 pm to get to my destination at 5 pm. Despite being ready before 4 pm, no driver accepted my request and I had to walk in the rain to my appointment. Surprisingly, after canceling, I received a notification that a driver was near. I was charged a cancellation fee, adding to my frustration. I expect a reliable service, not last-minute delays and unexpected charges. It's disappointing that there is no customer service number provided to address these issues with Lyft.

Hello, I recently took a ride from SJC to Foster City with Lyft. Prior to confirming the ride, the fare displayed was approximately $36 for a regular Lyft service. However, upon completion of the trip, I was charged $46.10, exceeding the expected amount. Despite being quoted a price below $40, I was ultimately billed more. The app experienced connectivity issues in linking me with the driver, potentially leading to this pricing discrepancy. I prefer using Lyft to Uber but being overcharged after receiving a lower estimate is concerning to me. Any assistance in clarifying this matter and arranging a credit for the difference would be greatly appreciated. Thank you.

On 11/13/18, I was on your app online checking the Lyft cost for a ride on 11/16/18 to Standford's Restaurant. Accidentally, a ride was requested, and despite trying to cancel, it didn't work. Jay/Ray, the driver, assured he would cancel. Later, Barbara called, assuming I needed a ride, which was puzzling as it was canceled. Unfortunately, there was no way to reach customer service by phone. I expect not to be charged due to the cancellation issue. Previous experiences with Lyft were trouble-free. I insist on an email confirmation to ensure no charges will apply.