Lyft Customer Service Issues

To the concerned party, I am writing to report an unsatisfactory experience with a driver named Cedric who provided us with a ride home last night. Upon arrival, the driver was in a different car, which seemed to be a rental, not the one listed in the app. This discrepancy left us feeling uneasy but we proceeded with the ride. Throughout the journey, I observed reckless driving behavior, including speeding and sharp turns, which unfortunately led to my wife feeling ill. She made a small mess in the vehicle as a result. Upon reaching our destination, the driver smoked a cigar and requested cleaning supplies for the mess. I promptly cleaned up the minor mess, leaving the car in its original state. I believe any additional cleaning charges should not apply as the cleanliness of the vehicle was restored. I kindly request further assistance regarding this matter. Thank you for your attention, J. G.

I had an unsettling experience with Lyft after an Ed Sheeran concert at ATT Stadium. Upon ordering a ride for my kids, the first driver requested they wait 30 minutes while he dropped off his current passengers. Subsequently, another driver, a woman claiming to be a Lyft driver, offered a ride. She mentioned being unable to connect to the Lyft network and calculated the fare herself. The trip from Embassy Suites to ATT Stadium was $18, but the return trip cost $60. I suspect she overcharged to profit personally. As a first-time user, this situation is concerning, and I hope Lyft addresses and investigates this issue promptly.

Good evening, I am a new customer by the name of Ms. Kimberly Griffin. I encountered an issue with my bank regarding unauthorized charges from your service of $7.00 and $5.00. Although initially concerning, it turned out to be a misunderstanding. The $7.00 charge was pending, and the $5.00 was promptly refunded by the bank. I had a promo offer, but the driver, David, mentioned they were not able to view it. However, the customer service assured me of a $10 credit for the next 5 rides to compensate for the confusion. Upon my third ride on 10/29 with driver Patricia, I noticed three $15.00 charges. Patricia deviated from the agreed route by heading to my workplace first instead of picking me up at home. I am reaching out to address these discrepancies before needing to escalate the issue with my bank to dispute the charges. I value the service but need these matters resolved promptly to continue. Thank you.

A passenger unjustly accused me of being under the influence or in possession of illegal substances during a Lyft ride. I do not drink or smoke, and I take my job seriously as a new Lyft driver since 10/22/[redacted]. It is confusing and hurtful to face such an accusation. I am concerned if my race or appearance with locs played a role. While most of my ride ratings have been positive, some passengers have been unresponsive. I have discovered that passengers could be refunded due to "rider fraud," and I am worried about being a victim of this. I sincerely hope that Lyft can investigate this situation and reinstate my account. Thank you for your attention. Best regards, Delante.

I arranged for a ride on 10-29-18 with driver A. While waiting, I noticed the driver was moving away from the pick-up location. This has happened before, causing inconvenience as the driver didn't cancel the ride. I couldn't cancel either and ended up late for work. It's frustrating that some drivers don't realize customers rely on them for important things like work and school. Despite calling the driver, they asked me to wait instead of canceling. This unprofessionalism and taking shortcuts is unacceptable, especially when it makes customers like me wait in the cold and be late for work.

I had scheduled a ride the night before, but the driver did not move from their location. After contacting them multiple times, they initially said they would arrive in a couple of minutes. However, they did not answer subsequent calls, and when I went to find them across the street, they drove off just as I reached the car. The driver ended up canceling my ride, which was frustrating as I rely on your service regularly. This incident caused me to be late for work, and I am quite disappointed. The driver involved was Mussa driving a red Toyota Prius (#E235910).

On October 31, [redacted], I arranged a ride for 11:15 A.M. to reach school. The driver was confirmed the previous night, but shortly before pick-up, they canceled. Subsequently, another driver named Yuri was assigned, located just three minutes away, yet stayed stationary for about fifteen minutes. Despite attempting to contact Yuri via text and calls, my efforts went unanswered. Consequently, I had to cancel, thankfully without incurring any charges. I then had to secure another ride at a higher cost, as the initial pre-scheduled ride offered a more affordable rate. I am inquiring if anyone can shed light on what occurred and suggest measures to prevent such incidents in the future.

I recently passed my background check and am now looking to participate in the Express Driver car rental program. Unfortunately, about two years ago, I had a disagreement with Hertz Corporation. I rented a car for someone else, and when issues arose, Hertz did not assist me. AMEX, my credit card company, halted the charges due to Hertz changing vendor numbers, creating a complex situation. Ultimately, I am now on Hertz's do not rent list. I currently reside in Fort Worth, TX, and my personal vehicle is too old for my needs, requiring me to rent a car. Despite this, Hertz seems to be the only company with a negative opinion of my rental history. If there are any alternative solutions available, please contact me at your convenience. Thank you. - Stephen C.

Hello, my name is M. E. I work as a Lyft driver in Atlanta, Georgia. Unfortunately, I've been unable to work for six weeks, soon to be seven, due to an ongoing background check issue. Despite no clear reasons for this delay, I had just completed a background check a month ago. This situation has left me in a difficult financial position, with my savings dwindling to $[redacted]. I support my daughter and elderly mother, and the lack of income is impacting us greatly. With over 5,[redacted] rides completed in the past year, I'm distressed at being suddenly suspended without explanation. I am dedicated to Lyft and its passengers but need assistance as this delay continues to cost me financially. I have visited the Lyft hub multiple times, only to be told it will be resolved in 2 to 3 days, yet here I am, six weeks later. As the holiday season approaches, I am asking for support to rectify this situation promptly. You can contact me via my email or phone number. Thank you for your attention and have a great day, Lyft.

Dear customer service, My name is Shawn Singer. I contacted you earlier this week on Friday, 10/26 regarding a refund for a ride that I did not take because your driver could not locate me. I am frustrated that I cannot reach a person on the phone for help. Please contact me at [redacted] to resolve this issue promptly. I will also be sending a detailed three-paragraph letter tomorrow when I am at work. I am seeking a refund for the 2:30pm ride I had scheduled on Sunday, 10/21, which was not completed due to the driver's inability to find me at Balboa Park. It was disappointing to be charged for a service that was not provided. Additionally, I have concerns about an extra charge on 10/25 that I would like to address. I appreciate your prompt attention to this matter. Sincerely, S.S.

Dear Sir/Madam, I recently spoke with Erik from Trust and Safety in Tennessee, who informed me that my account has been deactivated. Prior to this, I received an email accusing me of being under the influence of drugs or carrying drugs during a ride, which is completely untrue. I do not use drugs or alcohol. Erik mentioned that I had received emails regarding unsafe driving on eight occasions. I clarified that there were only four incidents, explaining that the riders were responsible. However, Erik stated that there were 8 correspondences in total. I am seeking justice and further communication from a representative at headquarters. If you review my driving history since [redacted], you will see that I have a clean record with no negative incidents. This job is my only source of income, and I cannot afford to lose it unjustly. I am a dedicated and hardworking member of the community, and I kindly ask for assistance in resolving this issue. Sincerely, M.G.

Someone used my credit card without my consent to take multiple Lyft trips. After my bank's fraud alert blocked the transactions, I had to close my bank account. Fifth Third is reimbursing me for the $90 charge that went through. The person attempted two more trips totaling $[redacted], but they were declined due to the fraud alert. I believe the culprit is someone who had access to my information. I urge Lyft to investigate using any available footage to catch the perpetrator. I'm deeply disturbed by this unauthorized activity and hope the individual responsible faces legal consequences.

This morning, I discovered that my account was overdrawn due to a Lyft ride I took two days ago. The estimated cost was $40, but I was charged $70. The driver took an inefficient route that extended the ride to an hour and a half, including a detour to Queens. As a long-time city resident, I know this wasn't the best route, leading to the higher charge. I am disappointed by this experience and the unexpected additional cost. While I usually appreciate Lyft's policy of crediting rides, the situation has caused me significant stress and financial strain. I kindly request a refund instead of ride credit this time. I rely on Lyft and hope to resolve this matter promptly.

I had a job interview at 8 a.m. I requested a ride through your service and got picked up. Unfortunately, the directions given to your driver were incorrect, leading to being dropped off at the wrong location. When I attempted to book a return ride, I ended up with the same driver who was finally given the correct directions. Due to this error, I missed my interview and a possible job opportunity. I am requesting a refund for both rides as this mistake was on your end. This situation has left me very disappointed as I have never had an issue with your service until today. The driver mentioned it was against the policy to rectify the error. I would appreciate your urgent attention to this matter.

Tonight, on November 2nd, I finally boarded the third car at SJC after some confusion. All three drivers were mistakenly sent to Terminal A when I was actually at Terminal B rideshare area. The first driver left without calling, the second one initially said he was coming but then canceled and disappeared, and finally, the third driver arrived. Although the route taken by the third driver was not direct, he was very courteous and friendly, deserving five stars. I believe improving the professionalism of drivers and implementing better technology for accurate pickups is essential in situations like this. I understand that the shared ride contributed to the detour taken, but given the quick arrival times compared to the estimated wait times, the experience was still quite exhausting. -Jane

Last night, on November 2, [redacted], I ordered a ride. Upon reaching my destination, I realized I left my wallet and cellphone in the backseat of the driver's car. Despite sending text messages and leaving a voicemail since 12:45 a.m. this morning, I have not received any response. I have submitted numerous reports via email with no contact from anyone. The $15 return fee should be waived at this point. I am a loyal customer and am disappointed by the lack of customer service in handling this situation. Please reach me at [redacted]. I urgently need my belongings returned by the driver or management. Thank you. - M. Mabray

On November 3, [redacted], around 3:53pm, I experienced an issue with a Lyft driver who passed me up initially and arrived late. When I reached out to him, he apologized but still kept me waiting for an extra 15 minutes. When I tried to apply the promo code GMAPSAGH, it said it couldn't be used as it wasn't my first Lyft ride, which is inaccurate as this was my first time using Lyft. I am seeking a refund of the $5 discount I missed out on and compensation for the driver's delayed arrival. He made me wait nearly 30 minutes before picking me up, and his behavior seemed unprofessional. I am disappointed and would like to have my concerns addressed promptly.

I am a frequent user of Lyft and have always been satisfied with the service. However, I recently experienced issues with my phone's cracked screen causing it to malfunction. Despite my efforts, the screen was glitching and ordering Lyft rides unintentionally. This resulted in charges on 11/1 for $17.03 and 11/2 for $19.03, which I did not authorize. The proximity of the Lyft app to my Facebook app on my screen led to accidental orders. I have removed the app temporarily to prevent further mishaps. I kindly request a refund for these charges as they were not intentional. I rely on Lyft for work purposes and would appreciate your help in resolving this matter. Thank you for understanding and reviewing the situation.

I frequently use Lift, and unfortunately, I have encountered issues multiple times, including today. When I am waiting for a ride, the app often shows the driver as being just a minute away, but they never arrive, resulting in a $5 cancellation fee. I am always prompt and attentive while waiting for the ride. It has been challenging to reach out to Lift, and this is the third time I am attempting to address my concerns. I have not received any response to my previous complaints, and it's frustrating that the only way to contact them is through emails. This lack of responsiveness is disappointing. If this happened to me multiple times, I am certain it's happening to others as well. Considering the numerous times I have booked rides with Lift, it is disappointing to be charged $15 in cancellation fees due to three instances of waiting in vain. It's unfair that I have to reorder a ride immediately after being let down. Lift should take responsibility for these issues and provide better customer service.

Subject: Complaint Regarding Driver Behavior I want to bring to your attention an incident involving one of your drivers. In an area where traffic has been reduced to a single lane due to construction, your driver disregarded the designated bus-only lane, marked clearly with text on the street and new posts. This occurred on North Halsted Street in Chicago, between Division and Chicago Avenue. The incident took place on November 5 at 4:20 PM. The vehicle involved was a dark blue Volvo with license plate number S83 [redacted]. As your drivers represent your company, it is vital that they adhere to the rules of the road. This behavior compromises safety and disregards traffic regulations. I felt compelled to report this behavior for the well-being of others and to uphold traffic laws. Thank you for addressing this issue promptly. Warm regards, G.