Lyft Customer Service Issues

I had a disturbing encounter with a Lyft driver at the Atlanta airport. As a solo female traveler, his behavior was threatening and made me extremely uncomfortable. Despite my lack of knowledge about the loading zones, he was aggressive and dismissive. In the middle of loading my bags, he abruptly remarked, "I don't need this, I don't need the trouble, and I don't need you," before heading to the driver's side. Feeling unsafe, I quickly unloaded my bags to prevent him from driving off with them. This incident left me feeling vulnerable and distressed. I am inquiring about Lyft's policies on addressing drivers who exhibit such inappropriate and unprofessional behavior towards customers like me. - Christy C.

Yesterday, I utilized your service twice, in the morning and afternoon. Both drivers acted inappropriately towards me, making unwelcome comments and sexual advances about my appearance, as well as touching me without consent, leaving me feeling very uncomfortable. Despite my appreciation for your services, I am deeply disturbed by this behavior. Should these charges remain on my card, I will have no choice but to seek legal counsel for the sexual harassment I endured. Being a loyal customer who relies on your service for daily commutes, I find it unacceptable to be subjected to such treatment. I hope we can address this matter promptly.

Hello! I am reaching out regarding a billing concern involving my colleague Adam Cronin's recent Lyft orders. Today, we experienced a frustrating situation where none of the three scheduled Lyfts arrived to pick me up for work. The rides were requested at 8:34, 8:59, and 9:12, yet none appeared, resulting in a charge of $7 each on Adam's account. This unusual occurrence has caused inconvenience, and Adam is seeking a refund for the three charges in question. We appreciate your assistance in resolving this matter promptly. Thank you.

I had a frustrating experience arranging a ride. The app was not user-friendly, causing confusion in scheduling. When trying to set the pick-up time, two drivers were sent simultaneously. After the first driver canceled, the second driver engaged in a lengthy chat resulting in a $5.00 cancellation fee. Upon disputing it, I was disappointed to receive only a $5.00 credit on my Lyft account, which I don't intend to use. I am upset with the company's operations and am seeking prompt contact, otherwise, I will escalate this issue to the Better Business Bureau.

I scheduled a ride at 3 PM Central time, and Roy with KPH8706 accepted the request but did not show up or cancel. His information got stuck in my phone, and I couldn't request another ride for an hour. I had to ask a relative for a ride. Eventually, we resolved the issue and removed his information from my phone. I think it's important for drivers to cancel if they can't make it. Despite this one bad experience, I usually have great drivers when I use your service. This driver's behavior was very unprofessional; he even hung up on me after I called him five times. I've learned how to cancel a no-show now, but I struggled to remove his information from my screen to request a new ride. It would be helpful if drivers were trained on canceling in case of a no-show to avoid situations like this. It was a frustrating experience, especially when I received a message that Sachs would arrive shortly, but he never did or canceled. 😩

Hello. I recently used Lyft last night after a night out. I didn't feel well because the driver was speeding. I leaned out the window to avoid getting sick in the car. However, I didn't vomit inside or outside the vehicle, I was only spitting. Today, I received a receipt charging me $[redacted].00, which confused me. When I exited the vehicle, I didn't notice any damage or stains. I didn't throw up in or out of the car, so I'm unsure why the driver charged me. If there was any minimal damage, it doesn't seem worth $[redacted].00. I'd like to dispute this charge as the driver was rude, and I believe I didn't damage her vehicle in any way.

On October 10th, I requested my first Lyft ride. When encountering a roadblock, I tried to assist the driver by suggesting an alternative route. Unfortunately, the driver had difficulty locating me, resulting in miscommunication and multiple dropped calls. Eventually, she stopped answering altogether, and moments later, the ride was canceled without my consent. This caused me to be 15 minutes late for an appointment. To add to the frustration, I was charged a $10 cancellation fee, even though I did not cancel the ride. This experience with Lyft was quite disheartening, and I am seeking a refund for the erroneous charge.

I accidentally left my cell phone in my Lyft driver's car. After contacting him, he promised to return it but never did. Despite my continuous calls, he hasn't answered. I tracked my phone to a specific area, and the battery is now low. Could you please check my drive log for the driver's contact information? My phone number is [redacted]. He can reach my roommate at [redacted]. Please let me know if you can assist me in retrieving my phone. My email address is [redacted]

My spouse, C. E. ([redacted]), drove for Lyft until she suffered a stroke in July. Due to this health issue, she had to stop driving. She was recently in a car accident, and the insurance company believes she was still working for Lyft at the time. She requires a formal letter from Lyft stating that she has not been employed with them since July. Please send the letter to the email address provided or text it to her new number, [redacted]. Your assistance is greatly appreciated.

This morning, around 7am, I caught a Lyft ride from Poinciana. Due to a lack of WiFi, my friend Kamran arranged the ride for me. The driver's name was Diego, and his car number is CAJG04. Unfortunately, Diego's behavior was concerning. He appeared to take advantage of the situation because I couldn't track the trip without internet access. As we headed to Wildside&grill in Kissimmee, I asked about the travel time, but his response was unhelpful and made me uneasy. Throughout the journey, he seemed indifferent and purposely delayed the trip. Upon reaching the destination, he falsely claimed my friend hadn't paid, insisting on cash only when I only had a credit card. Feeling threatened, I had to come up with a plan to escape the situation. I sought help from a nearby couple, but Diego fled the scene. This experience was terrifying, and I urge the authorities to take swift action against such misconduct to protect others.

Yesterday, I had $41.15 on my Lyft gift card (#4G4EJHPFQE6WUWMQ) and used (2) $5 credits. I encountered an issue when my debit card did not cover the trip costs, prompting me to add funds. I took two rides - one for $10.36 and another for $11.58. Even though I had credits and a balance on my gift card, it seems the card balance was not utilized. I only see a $5 credit on the app. I'm missing the $41.15 gift card balance, and I want it applied to cover the rides, minus the $11.94 charged to my debit card.

I reached out to Lyft from Scotia Bank in Morningside but had to wait a long time. To make it easier for the driver to locate me, I came out of Scotia Bank and waited in front of TD Bank nearby. Despite waiting for the driver's call, I didn't receive any communication. After calling him, he said he was waiting, but due to the proximity of both banks, he couldn't spot me. When I tried calling again, the driver was rude and abruptly ended the call. Upon another attempt, he mentioned he had canceled the ride, still displaying impolite behavior. I expect drivers to contact riders when they can't locate them. However, I later discovered Lyft charged me CAD 5.65 as a cancellation fee (even though I didn't cancel) and 4.50 for the ride. This situation has left me surprised, and I request appropriate action from Lyft. Munir Ahmed

I am concerned about unauthorized charges on my mother's card. Her card has been charged multiple times for $15.00 or $10.00 without her permission. We only used the card as an emergency and this has caused her account to be almost overdrawn. If the charges are not refunded by the end of the week, we will take legal action. The cardholder is Barbara C. and my name is Ivonne R. I have evidence showing these charges were not linked to my Lyft account. Please address this issue promptly. Thank you.

I requested a ride from Lyft at Scotia Bank on Morningside. After waiting a long time, I tried to help the driver find me by moving to the front of TD Bank nearby. Despite not receiving any calls from the driver, I phoned him and he claimed he was waiting but ultimately cancelled the ride without proper communication. The driver's attitude was rude during our interactions. I believe drivers should contact riders upon arriving at the location. However, I was still charged a cancellation fee of CAD *.** and *.** for the ride, which I did not cancel. I find this situation perplexing and I kindly request appropriate action to be taken. - Munir Ahmed

A woman called my boyfriend's phone while he was sleeping after working the night shift. I asked if she wanted to leave a message, and she responded defensively insinuating I accused her of selling something. She insisted I answer questions to verify my identity, despite me explaining it was not my phone to answer on his behalf. She was extremely impolite and abruptly hung up while I was speaking. I will not use this service again, and I will recommend others to do the same. For a big corporation, more customer service training is necessary to avoid such unpleasant phone calls.

On October 25th, I scheduled a Lyft ride for 6:10 at my house, which was confirmed. However, I then received a text saying the driver would be there in 5 minutes at 5:30. Despite trying to contact the driver through calls and texts to cancel, there was no response, so I had to take the ride to avoid fees. This has happened twice now. Once in the car, I directed the driver, but they followed GPS instead of my instructions, causing me to arrive at work too early. I needed to be at work by 6:45, not 6. I am disappointed as I had requested a specific pick-up time twice, and it was not honored.

I requested a ride through the Lyft app, and upon entering the car, I noticed that the driver had accepted rides from both Uber and Lyft simultaneously. Despite being charged the full fare, I was unexpectedly put into a shared ride situation, which made me feel uncomfortable as a solo female passenger, especially late at night. The driver, Joseph, seemed unaware of how the situation occurred, but it was likely due to accepting multiple requests. I am frustrated by this experience, especially considering the limited options in Northwest Arkansas. Sharing rides was not an available choice for me in this area, so I believe I should not have been placed in a shared ride without my consent. I am seeking a full refund for this ride.

I ordered a ride through the Lyft app, and the driver was supposed to pick me up at [redacted] N. Hobart. When the driver arrived, he passed me despite my attempts to get his attention. After I called out to him and asked him to come back since I was only [redacted] ft away, he requested that I walk to the car, which I couldn't do due to carrying heavy packages. Ultimately, he abruptly left, canceled the ride, and ignored my texts asking for an explanation. His behavior was unprofessional and rude. The driver's name was Sargis, and the app had designated the pickup location as [redacted] Hobart. The incident occurred around 3:35 pm, and the driver can be reached at [redacted]. His conduct displayed a bad attitude and poor customer service.

I want to address an issue regarding my daughter’s recent Lyft ride on October 5th. She was charged a $50 damage fee for an unopened water bottle she had in the car. The driver claimed she damaged the car, but my daughter insists she never opened the bottle and that it couldn't have caused any significant damage. Additionally, my daughter mentioned that the driver had a baby in the car, which could have been the real reason for any spill or damage. I am seeking a resolution for this situation as I believe my daughter has been unfairly charged. Thank you for your attention to this matter.

Today, I was supposed to pick up a female passenger, but the ride was unexpectedly canceled on her and switched to a passenger named Terry for my safety. When driving alone, I prefer not to pick up male passengers. I attempted to cancel the ride, but was unable to as it showed I was already en route. Feeling uncomfortable, I immediately pulled into a parking lot and left the route. The passenger, Terry, called me, and I tried to explain the situation to him. However, my account was charged around $2.50, despite only moving a short distance into the lot. I have been searching for a contact number to reach a representative without success. The passenger was located at Extended Stay, [redacted] Owen Dt, and can be reached at [redacted].