Lyft Customer Service Issues

I have been a loyal Lyft rider for months, as you can see in my ride history. I recently noticed a $[redacted] charge labeled as a subscription on my account. I am completely unaware of this subscription and would like it canceled immediately. The unauthorized charge has put my account balance at a negative $74, which is very difficult for me as I am still grieving the loss of my fiance two months ago. Please contact me at [redacted] to explain how you will address this issue. I suspect this may have occurred when a driver borrowed my phone for navigation and made changes without my knowledge.

Upon arriving home, I encountered a situation with one of your drivers parked in front of my driveway. After attempting to communicate with the driver, she initially refused to lower her window. Following this, I positioned my vehicle to prevent her from leaving and approached her car. She then rolled down the window and explained she was there to pick up a passenger in the cul-de-sac. I expressed concerns about recent incidents of vandalism in our neighborhood, including break-ins and tire slashing, and emphasized the need for caution when questioned late at night near residences. The driver, operating a Colorado-plated vehicle with the number (BIT-[redacted]), displayed an unfavorable attitude towards my inquiries. This encounter, which occurred on Lee Lane in Lakewood, Colorado, highlighted the importance of ensuring that drivers are properly trained to handle such situations, especially given the security issues our community has been facing.

Last night, I requested a Lyft to San Francisco Airport and headed to the designated waiting zone at Terminal 2, Parking Garage Level 5 Zone D with ample time. Unfortunately, I encountered a frustrating wait of 40 minutes as multiple drivers seemed to struggle with finding the correct location, did not respond to my calls, and ultimately canceled the ride. Despite contacting the drivers directly, I received no responses to my calls or texts. To make matters worse, the initial driver I was matched with ended up picking up another passenger, leaving me waiting for an additional 20 minutes. This experience was incredibly aggravating, especially after a long flight, and I am hopeful that Lyft will address this issue appropriately. I have been a satisfied Lyft user until this incident, and I trust that they will uphold their standard of customer service excellence.

I had a disappointing experience with a Lyft driver named Alejandra. When we called her during the ride, she was rude and told us to wait. She made us walk to a different location claiming her GPS was not working. After multiple calls, she refused to cancel the ride for a fee and insisted on getting paid, using curse words when I requested another driver. This behavior was unacceptable, and I felt disrespected. I hope Lyft takes action to address this issue and ensure other customers do not face similar situations. The details of the ride are as follows: License plate #8DCL446, Black Toyota Prius, Phone #[redacted].

Today, October 15, [redacted], I requested a ride with Lyft. The driver, Joe, was scheduled to pick me up in 9 minutes at 8:25 a.m. Unfortunately, Joe informed me he was picking up another passenger and wouldn't be able to give me a ride as planned. This caused me to miss work and lose $75 in wages. After this, my Lyft app froze with Joe's information on the screen, preventing me from requesting another ride. Unlike other apps on my phone, only the Lyft app was frozen. I am unsure who canceled the ride and I would like Lyft to reimburse me for the lost wages and investigate the frozen app issue. Additionally, I find the lack of an [redacted] number for emergencies or issues concerning. My name is Olivia M. and my contact number is [redacted]. I request a prompt response and resolution to this matter.

I have been wrongly charged by Lyft for a ride I did not take. This has occurred multiple times even though I do not have an active account with them. The charge was for $36.15, but I was supposed to receive a promo code for $50 due to the previous issues. After that, they charged my card again instead of providing the promo credit. I am frustrated with the lack of response when trying to contact them and with the continuous charges. I demand a refund of these amounts and an apology for the inconvenience. My name is Shannon G., my phone number is [redacted], and my card number ends in [redacted]. The unauthorized charges were made on October 13th and 15th, [redacted]. I am fed up with this situation and I expect to be reimbursed promptly.

I scheduled a cab for 6:05 pm, but the driver named Nodeiu canceled the ride without showing up. Despite being at the designated pickup spot at [redacted] Hoyt St., he claimed to be at the corner, which was untrue when I checked. To my surprise, I was still charged $7.39 for a ride that never happened. I am requesting a refund and also that this driver's behavior be investigated, as I suspect this is not an isolated incident. It is concerning that a driver would make a passenger move to a different location at night and then charge them for a service that was not provided, especially when there were no apparent obstacles to picking me up at the original location.

I wanted to share feedback regarding my ride with Edgar on Oct 15 at 5:21 pm. It was his first day driving for Lyft, which he mentioned. Edgar seemed unfamiliar with the route to Newark Airport, leading to multiple incorrect turns and circling around. At times, we found ourselves going the wrong way and needing to turn around completely. I have never rated a driver one star on Lyft before, but in this instance, it was necessary. The estimated cost of the ride was $22, but the final amount charged was over $40. I am requesting a refund for the overcharge. Moving forward, I suggest improving the driver screening process to avoid similar experiences in the future.

I had a disappointing experience with my Lyft service recently. I had pre-booked a ride to the airport, but when the driver arrived, he rudely refused to take me because it was too far. This was surprising and unprofessional, leaving me stressed as we had planned everything according to our departure time. I wish drivers would commit to rides they accept, especially when booked in advance. The whole situation could have been avoided if the driver had communicated better or declined the ride earlier. It was not the way I expected to start my trip.

I manage a Lyft customer, Barbara Elliott, at [redacted]. During her recent trip to New York, there were issues with Lyft rides where the driver went to the wrong address, causing her to be charged a $10.00 cancellation fee on her Amex ending in #[redacted]. Barbara is seeking a refund for these charges as they were not her fault. Additionally, she has experienced two more unauthorized charges from Lyft for rides she did not request (#2 & #3). She received notifications that drivers were arriving in New York to pick her up when she was not there. These resulted in two more $10.00 charges to the same Amex#[redacted], adding up to a total of $30.00 in unjust charges. We are looking to have all these billing discrepancies promptly addressed and resolved. Thank you for your assistance in this matter.

To Whom it May Concern, I arranged a Lyft ride for today, but I did not receive any confirmation even after checking 30 minutes ago. Upon reviewing your app, I realized I needed to press the request button. Instead of acknowledging my scheduled ride, they arrived immediately. I promptly canceled the request within seconds of making it. I also called the driver, who seemed to have difficulty understanding English. I explained that I had made and canceled the request quickly and wanted to confirm they received the cancellation. Despite my explanation, I started receiving texts about the driver being close and arriving at my home within about 7 minutes. However, when I went outside, no one was there. Shortly after, I was informed that I would be charged $5+ for not showing up. After calling the driver again, I was advised to contact the corporate office to resolve the issue. As a first-time user, I kindly request not to be charged for this as I followed all the necessary steps. I even went outside to speak with the driver who claimed to be at my location when they were not. Thank you, Robert

On October 16, [redacted], at 7:00 p.m., I got into a Lyft driven by Matthew, who refused my dog in the car. After securing my dog, Jack, I returned, but Matthew drove off before I could retrieve my tool bag from the back seat. The address is [redacted] N. Hall St. [redacted]. The following driver advised me to report the incident and seek reimbursement for the stolen items. I will provide documentation of the lost items' value. My contact number is [redacted]. Kelly M. Hicks

This morning and this afternoon, I used two drivers to go to and from my school, both of whom behaved unprofessionally. The first driver insisted on heading to the main campus despite my repeated instructions, then seemed confused about where to drop me off near the bus barn. He wasn't aware he had to turn into the parking lot. The second driver, when taking me back to my apartment, repeatedly asked where to drop me off even though I clearly directed him to the ramp near the overhang. I am requesting a full refund for both rides due to their unprofessional behavior. If I don't receive the refund, I will report this issue to the Erie Police Department.

I had two drivers today, one in the morning and one in the afternoon, for my college trips. Both drivers behaved unprofessionally. The morning driver seemed lost despite me giving clear directions multiple times. Even though I asked to be dropped at the bus barn, he missed the turn into the parking lot. The afternoon driver, despite clear instructions to drop me at the back overhang ramp at my apartment, kept asking for directions. I request a refund for both rides due to the unprofessional conduct of the drivers or I will escalate the matter to the appropriate authorities.

I placed a Lyft order on my cell phone at the Orlando International Airport. When the driver, Romme, arrived, another passenger got in the car, despite matching all the information in my Lyft app. I tried to contact the driver with no success. Eventually, I had to order another Lyft, which took extra time. The cancellation fee for Romme's ride was canceled, but I believe the fee for my cancellation should also be refunded due to the inconvenience caused. Romme did not follow Lyft procedures by not confirming passenger names before departure and not answering my call. Thank you for understanding and addressing this issue.

While I am uncertain about the issue at hand, the only concern I can think of is a passenger falsely accusing me of misconduct. As a seasoned Lyft driver, I always maintain professionalism during my rides, hence I am perplexed by any complaints filed against me. Sporting a commendable 4.8 rating, the numerous positive reviews I receive significantly outweigh any negative feedback. Although I have encountered unfavorable reviews before, my account has never been suspended in the past. I am eager to resume my work and take pleasure in providing excellent service. One incident that stands out is when I engaged in a brief conversation with a passenger regarding international drinking laws and age of consent. I promptly steered the discussion back to the ride and emphasized maintaining professional boundaries. I hold myself to high standards, consistently receiving praise for my driving skills and service etiquette.

Yesterday, on 10-17, I took my usual Lyft home. The initial price shown was $22. However, during the ride, I noticed we were headed in the wrong direction. The driver had a different destination listed for $16 total. I redirected him, but the ride took much longer than usual, costing me $45 instead of the expected $22. It was a frustrating experience as I usually get home by 4 PM, but yesterday I arrived at 4:40 PM. I used my credit card for payment, but due to the discrepancy, I had to transfer the amount to my bank account, leaving me short for today's expenses. I hope to get this issue resolved soon. Thank you.

I had a ride on Sunday from [redacted] 3rd Ave South to U.S. Bank Stadium. I was charged $10.85, but the driver left while I was inside the first stop, claiming he had another call. He never completed our ride. I ended up having to call another Lyft to reach the stadium and paid twice for the same destination. I'm requesting a credit for this issue as I was charged twice. The driver seemed more focused on his own agenda during the Vikings game and was not aware of the location of U.S. Bank Stadium. I value my relationship with Lyft and have encountered issues lately, including the loss of my phone and credit card. I have removed my card ending in [redacted] and am reloading the Lyft app. There is a pending charge of $7.10 from weeks ago which should be removed, as I have taken multiple rides since then. I will enter a new card but hope to avoid duplicate charges. I appreciate your assistance in resolving these matters. Thank you, W. Sylvia H.

Subject: Issue with Lyft Pick-ups for My Mother Hello, I am reaching out to address a recurring issue regarding the Lyft pick-ups that I have arranged for my mother from Beltsville, MD to Takoma Park, MD. On multiple occasions, the drivers have called to indicate their arrival, but they have not been at the specified destination (such as Bethesda or Silver Spring). This has resulted in unexpected cancellation fees being charged to my mother, even though the error was not on her part. We are seeking assistance in resolving this matter, ideally by obtaining a refund for the incurred cancellation fees and receiving guidance on how to prevent this issue in the future. Your prompt attention to this concern would be greatly appreciated. Despite this ongoing challenge, I want to express our overall satisfaction with Lyft's service. Best regards, Meti Tebebe

I am seeking guidance on how to request reimbursement for gas expenses as a Lyft driver. Can you provide details on the process for this matter? Additionally, I am interested in changing the destination of my earnings from my Checking account to my Paypal account or another Chase account with the same routing number as the original account [redacted]. Kindly inform me if this adjustment could be accommodated. I appreciate your assistance in handling these requests. Thank you. BWA/Lyft Driver.