Lyft Customer Service Issues

After my 30-day promotion ended on October 4th, I inquired about its continuation as it had disappeared from my account. Despite making alternate arrangements due to lack of confirmation, I was informed the next day that the promo had lapsed and was charged $[redacted] to renew it. Despite my subsequent requests for cancellation and refund, I have not received a response after multiple emails. This issue arose on October 4th and 5th, and as of today, October 10th, remains unresolved. I am eager to have this matter resolved promptly.

Banking Error: On 10.09.18, I encountered an issue while trying to complete my Lyft driver registration online. I was directed to obtain my driver's record from the official Denver DMV website but was unable to print it for free as advised by DMV employees. Shortly after, Lyft charged me $[redacted] for the leasing agreement without my consent. I request an immediate reimbursement by today, 10 OCT 18, so I can re-apply once the funds are back in my account in a week or less. It is frustrating to not find any customer service phone number for assistance. Kindly contact me as soon as possible to resolve this matter. My bank, Wells Fargo, has been notified and I need to update them once the issue is resolved. Thank you for your help. ~ Thomas R. Brown

I am experiencing an issue with the Lyft rental program. I submitted my application and paid the deposit, then received an email stating my background check was approved. However, when I try to proceed, I am redirected to another application. Lyft support responded, stating they refunded the money to my previous account, leaving me unsure where the refund goes now that I have a new account for the rental program. I am confused as to why I need to go through a new background check when I already received approval. Can someone assist me promptly? Thank you. - R. Murray [redacted]

I am requesting full reimbursement of $[redacted].90 due to the negligence and unprofessionalism of Lyft driver Melissa. My son was picked up from Denison University by Melissa, who made a detour to pick up her son, causing my son to miss his bus to The College of Wooster. I have emailed Mr. Logan Green without receiving a response. If I do not hear back soon, I plan to submit a consumer complaint to "7 On Your Side" for resolution.

My bank statement is showing charges totaling $78.91 for two short trips I took yesterday and today, which should have only cost around $20. I believe there might have been an error in calculating the fares. I understand I may have mistakenly used my cell phone improperly, resulting in these charges. I would appreciate assistance in resolving this billing discrepancy. I had a previous interaction with a representative from Tennessee who mistakenly added a credit to my account, causing further confusion. As a new Lyft user, I'm eager to continue using the service for important appointments. If possible, could you provide a contact number for a billing representative who can help me clarify and correct these charges? I value your assistance as an 84-year-old customer who relies on Lyft for transportation needs such as donor appointments. Thank you for your support.

Today marked my first experience using your service. I downloaded the app and verified the amount charged to my credit card. The driver contacted me and promised to be at my husband's job site in ten minutes. However, after half an hour, my husband called to inform me that the driver never arrived. I attempted to contact your customer service in various ways over the following hour to inquire about the missing driver. Two hours later, there was still no sign of the driver, and he did not reply to any of my attempts to reach him. I even sent an email but have not received any response. It is disappointing not to have a phone number for immediate assistance. I will not be using your service again and plan to share my negative experience on platforms like Yelp and Facebook. Despite sending an email the previous day, I have not received any response from Lyft regarding the missing driver, and they have also charged my credit card twice.

I encountered difficulties with Lyft locating me at [redacted] New Hampshire Avenue NW in Washington DC. Despite giving detailed directions to three drivers, they all canceled within 10 minutes. One driver even asked me to walk 4 blocks to meet them instead. I believe the issue lies with Lyft as my GPS correctly pinpointed my location on their map and other GPS apps. I ended up resorting to Uber, albeit pricier, as they found me without any trouble. This may be a matter worth investigating.

Good morning! I would like to offer a suggestion rather than a complaint. Due to health issues, I rely on Lyft daily instead of public transportation. I truly appreciate your service, it has been a lifesaver! However, I've noticed a decline in some drivers' attention to detail in vehicle cleanliness compared to when I first started using the service. In your training, consider highlighting a few points: 1) Keep music volume low unless requested otherwise, especially in the mornings; 2) Maintain a fresh vehicle scent for passenger comfort; 3) Ensure cars are clean, vacuumed, and free of personal items from drivers. Lately, I've observed these issues, possibly due to an increase in younger drivers. It's essential to remind them that driving for Lyft is a business. Encourage them to uphold standards as ratings and tips correlate with the quality of service provided. Thank you for your attention to this matter. I switched from Uber to Lyft and have had mostly positive experiences with your service. Thank you, Marty Elmore.

On October 10, [redacted], around 2:30-3pm, I requested a Lyft from Newark Airport to [redacted] Springfield Ave. While in the car with the driver Michael, he informed me that my request showed as cancelled on his phone. When I checked mine, I saw another driver was assigned to pick me up. Michael called Lyft, and the representative assured him the issue would be fixed, and I wouldn't be charged a cancellation fee. Despite this, $5.00 was deducted from my account. I kindly ask for a refund of the $5.00 cancellation fee. Thank you for your help in resolving this matter. Sincerely, M.C.

Hello, I wanted to share an incident I just experienced with one of your drivers. I was trying to catch a shared ride, and a driver passed by me even though I tried waving at him. After a few calls, he answered and explained he couldn't pick me up because he had passengers to drop off first. I mentioned it was a shared ride, so he should have picked me up. The driver's response was quite rude, telling me to cancel the ride and do whatever I want. I believe drivers should not speak to customers in such a disrespectful manner. I have the driver's number if you require it. Thank you.

On Saturday the 6th, I booked a Lyft ride in Madison, WI. The driver was supposed to arrive in 15 minutes but showed up 20 minutes later and then canceled our ride to switch to Uber due to higher fares. His name was Lenoard, driving a silver Nissan with a license plate starting with [redacted]. He left us stranded, and we had to get another Lyft driver. It's concerning that he mentioned being able to cancel rides at will. This experience has made me hesitant to use Lyft in the future.

After requesting a Lyft ride to 47 West 14th St, I encountered an issue where the driver was heading to the wrong side of the street. This led to an inconvenience as I specifically needed the car to come to the exact address I had entered. It was frustrating to have to navigate traffic with my elderly husband who uses a cane to cross the street unnecessarily. When I tried to correct the pickup location, the driver was already on 6th Ave, causing further complications. I believe drivers should adhere to the specified pickup locations to ensure passenger safety and satisfaction. The additional charges incurred due to this incident have left me displeased. This is a recurring problem that needs to be addressed promptly. I request a reduction in fare as a gesture of goodwill, and I urge Lyft to enforce policies to prevent drivers from deviating from designated pickup and drop-off points.

I needed a ride from St. Joseph Medical ER in Houston to [redacted] Louisiana Street. I selected the first [redacted] Louisiana Street choice and booked the ride. The driver didn't speak English and took us to the wrong location in East Houston instead. Despite my attempts to communicate, he drove further away until I gestured about downtown's tall buildings. I tried using the little Spanish I knew, mentioning Grande Casa, but he continued to the wrong place before finally turning back. What should have been a short 1-mile trip turned into a 20-mile, over 20-minute ride, costing more money than expected. I am unhappy that the app didn't show the closest option first and provided a non-English speaking driver. How can we resolve this, or should I stop using Lyft altogether?

I was charged a cancel fee by Lyft for a ride I didn't cancel. The driver, Deborah with a Ford Taurus XKV676, couldn't find me but asked to cancel. I was unfairly charged $5.42. I then got another ride with Michelle, driving a Ford Escape [redacted], and was supposed to be charged $30.13, which hasn't been deducted. Additionally, I accidentally requested a ride, didn't take it, and $24.71 was taken from my account. I would appreciate a refund of these charges. Contact me at [redacted] if needed. Thank you, Faye.

Last night, we requested a ride from a driver who claimed to be 6 minutes away and then suddenly marked us as picked up without actually arriving. After trying to reach the driver, there was a language barrier, and he insisted he couldn't find us despite us being clearly at our hotel's only entrance. The app showed the ride as complete and prompted for a tip, even though we were never picked up. We had to order another car, which was a pleasant experience. Unfortunately, this morning, I discovered three unauthorized charges on my bank account for the ride that never occurred. I am greatly disappointed by this experience and concerned about the integrity of the driver. I am now considering reporting this to the authorities due to the multiple fraudulent charges.

During my recent Lyft ride, I noticed I was charged more than the expected fare. The driver was searching for a gas station using Google Maps, yet there was one closer to the pick-up point at Starbucks on [redacted] Truxel Road. The gas station's address was conveniently located next to Starbucks at [redacted] Truxel Road. The driver took a longer route to find a gas station, which ended up being where she initially picked me up. I am requesting a refund for the unnecessary detour that wasted my time and money. Additionally, the ride was subpar as the car was messy with the driver's belongings taking up space and no seatbelt available. The unpleasant odor in the car made the ride very uncomfortable.

Good evening Lyft, my name is Richy Rosario Rosa. I have been trying to contact you for two days without any response. My interest is for someone to listen to me and for me to give my version of the reports that have been made against me which led to my suspension. Although my suspension is of lesser importance, the accusation made against me is very serious and false. Someone concluded that I was under the influence of drugs or alcohol, and you simply believed them, resulting in my suspension. I want to reiterate that, as I have mentioned in previous messages without any response from you, I do not use drugs, not even familiar with them, do not smoke, do not drink, and do not have any vices whatsoever. I can prove this with a blood test or any other test you wish to conduct. Please try to reach out to me, preferably in Spanish, as I do not speak or understand much English. Thank you.

Dear Lyft, I am very disappointed with the service I received on October 11th, [redacted]. I requested a ride from Dolphin Mall to Coral Gables, but the driver did not wait for me despite me calling and informing them that I was on my way outside. To my dismay, I saw the driver leaving the mall without me and then canceling the ride. Now, I have received a bill for $5.00 for this unacceptable service. I believe I deserve more than just a refund for this inconvenience caused by the driver's mistake. I hope to hear from you soon regarding this matter. Thank you for your attention.

I recently encountered an issue with a Lyft ride I ordered where the driver picked up the wrong passenger, despite not answering their phone. This has left me unable to cancel the ride or contact the driver directly. For security reasons, I hope to have this ride manually cancelled to avoid any further problems. I am frustrated by the lack of immediate customer support, as I am relying on Lyft to transport me to my destination promptly. I appreciate your prompt attention to this matter. Thank you. Regards, JPF

I experienced technical difficulties on Saturday, October 13th due to Hurricane Michael while using the Lyft platform. The issue seemed to be with the connection between Lyft and the Sprint cell phone tower, my carrier. I picked up passengers from Chipotle Mexican Grill on Temple Avenue in Colonial Heights, VA around 8:02 pm and dropped them off at Virginia State University in Petersburg, VA. However, after the drop-off, I couldn't confirm it on the platform and got disconnected. Despite multiple attempts to reconnect, I was unsuccessful. Upon checking my earnings, I noticed the rider was overcharged $21.81 for a 10.58-mile trip, which should have only been about a 5-mile trip due to traffic. Please adjust the fare accordingly as the customer shouldn't have been charged that much. Ride Receipt #: 5bc2878a13d2624bfa469a3c.