Lyft Customer Service Issues

This morning, I opted for Lyft over Uber to get to my 8am exam. I booked the Lyft at 7:25am, with an estimated arrival of 7:38am, and the driver only 5 minutes away. I accepted the ride to allow time for traffic and reach my exam room by 7:45am as the destination is just an 8-minute drive away. Waiting for the driver, I noticed they were still 5 minutes away after 5 minutes, causing slight concern but hoping for the best. Despite the app indicating 3 minutes later, the driver seemed farther. After unsuccessful attempts to reach the driver, who had veered off course, I was left anxious. With time running out, I canceled the Lyft and rushed to the exam, arriving 5 minutes late and missing it. This experience has left me reluctant to use Lyft in the future.

I have experienced two problems recently. I reported the first issue through feedback, and the second just occurred. When I called for a car, a jeep that was not the one listed arrived. The driver explained she had not updated her car on the app, and there was a man in the front seat. I informed her that I had not requested a shared ride and needed all four seats for my family. She assured me it was not a shared ride and that the man was just a trainee. Since we couldn't all fit, we had to cancel. Despite the initial mention of a cancellation fee, it eventually disappeared. However, this delay caused us to be late for our appointment. I am disappointed with the service as I've encountered two significant issues and received no response, compensation, or apologies.

Hello, my name is Sharon E. My son Jahi and I took a Lyft earlier today at 4:14 pm. Jahi's cell phone was left in the Lyft SUV, an XL size car, in the seat directly behind the driver. The pick-up location was [redacted] W. 80th Street, Chicago, IL. The phone number used to request the Lyft service belongs to my son, with the number being [redacted]. Lyft customer service can contact us through my phone number, which is [redacted]. We kindly ask for assistance in checking the records and locating the driver to inquire about the phone or if it has been turned into lost and found. Your help is greatly appreciated. Thank you.

I recently started using Lyft because my car is in the shop. I accidentally switched the pickup and drop-off addresses, causing confusion for my driver. I was reassured that he would still come to the correct location, but unfortunately, he didn't. I ended up being charged for the ride and a cancellation fee, even though I didn't cancel the ride myself. I would appreciate a refund for this mix-up as it was an honest mistake on my part and I relied on the assurance given to me. The driver left me waiting and stopped responding, leaving me stranded.

Hello, I hope this message finds you well. I have always had positive experiences with Lyft and have often recommended the service to my loved ones. However, my recent encounter with Lyft has left me feeling disappointed. After attending a concert in Newark, New Jersey, I relied on Lyft to take me home. Unfortunately, I faced a series of cancellations from multiple drivers that left me stranded. Despite waiting patiently for each driver, they all canceled last minute, even when they were very close to my location. In a situation where time was of the essence, I found myself in a distressing and unsafe predicament. Ultimately, I had to resort to taking a taxi home at a significantly higher cost. This experience has made me reconsider the reliability of Lyft and I believe it's important for accountability to be upheld for drivers who inconvenience passengers unnecessarily. I sincerely urge Lyft to review the drivers' behavior in this incident and take appropriate measures to ensure a better experience for passengers in the future. Thank you, S.R.

Good morning, I have consistently had pleasant experiences with Lyft and have recommended it to my friends and family. However, my recent experience was very disappointing. After attending a concert in Newark, New Jersey, I encountered a series of issues with Lyft drivers. Several drivers canceled on me after making me wait, with one even canceling when they were mere minutes away. This situation left me stranded with a low phone battery, eventually leading me to take a taxi home at a much higher cost. I understand that time is valuable for drivers, but it is just as important for passengers. The repeated cancellations put me in a difficult and unsafe position. I believe there should be consequences for drivers who repeatedly cancel on passengers after making them wait. I urge Lyft to consider implementing a policy to address such situations in the future. Kind regards, Silvia R.

I'm trying to submit an application on your website for the Express Drive program you offer. I'm stuck because I can't proceed without providing insurance and vehicle details, even though I'm looking to get a vehicle through the rental program. The website isn't letting me update this information in my application in progress.

I am a regular customer and recently had a disappointing experience with my ride. The driver, Tracy, was extremely rude from the start when she went the wrong way and got lost. Despite my attempts to help with directions, she maintained a disrespectful attitude. When I suggested a faster route, she rudely insisted on her own way. Throughout the ride, she displayed a negative attitude and even made inappropriate comments. Despite trying to address the situation calmly, Tracy's behavior was unprofessional and upsetting. It was a disappointing encounter that left me feeling disrespected without any provocation on my part.

On Saturday night, a Lyft driver named Joe in a white Jeep came to the wrong address near my house. When I approached the car politely, he reacted aggressively, claiming he had other passengers to pick up. Despite his rude behavior, I still needed a ride to the hospital. I later attempted to book another Lyft with Erika, who never showed up. This experience was frustrating, and I hope to get a full refund for the failed service. It's disappointing to encounter such unprofessionalism, considering switching to a local taxi service that has always been reliable and courteous. Thank you.

On 10/6/18, my son, Vincent Segretario, took a LYFT from Chicago O'Hare airport to Wicker Park. Unfortunately, he left his iPhone in the driver's car. Despite contacting LYFT, the driver admitted to having the phone but failed to return it as promised. This has led us to involve the police. We understand LYFT is not responsible for lost items, but in this case, the driver's behavior is unacceptable. LYFT should intervene and ensure the phone is returned or take appropriate action. We are willing to compensate for the return of the phone. Can LYFT assist us in obtaining the driver's contact information? Thank you, Gary Segretario.

Hello, I'm a new customer with Lyft and recently created my account on September 25, [redacted]. Currently, I'm out of state and away from home. On the morning of September 26th, I made my very first ride request which I missed in front of [redacted] Grand St., NY. After the initial miss, I tried to request again but encountered issues, so I sought help. A kind lady assisted me by canceling my first request and creating a new one, but I was charged a $10 cancellation fee which I wasn't aware of. Can this charge be reversed considering it was my first time? Additionally, upon reviewing all the charges between September 26th and October 4th, there is one charge of $16.77 that I don't recognize. Could you please look into this as well? If needed, I can be reached at [redacted]. Thank you for your prompt assistance.

On the evening of October 9, [redacted], at RSW, I contacted Lyft using my cell phone to request a ride. The app showed that my driver, Tom in a Saab, was only four minutes away. However, after waiting for approximately 10 to 15 minutes, I decided to call him to check his whereabouts. To my surprise, he thought I was someone else and was already driving them to their destination, not the one I specified. After clarifying the misunderstanding, he returned to the airport, picked me up, and dropped off the other customers. This mix-up resulted in me waiting in a wheelchair for an additional 20 minutes. Such incidents, especially for handicapped individuals, should not occur. I was frustrated and disappointed by this experience.

Today has been such a chaotic experience for me. I had scheduled a pickup for 12:30pm and received multiple conflicting messages about different drivers arriving at my location. Despite contacting them, none of the drivers showed up as promised. I have disputed the charges with Lyft and am frustrated with the unreliable service. I had to resort to planning for an Uber pickup at my originally requested time due to the confusion.

I scheduled a ride on Saturday, October 6, [redacted], from my home at [redacted] San Juan Rd to Walmart on Turxel. The driver was initially close by but ended up going in the wrong direction. I contacted her to clarify, but she insisted she was following her GPS to 8 Ave. Despite explaining I was on San Juan Rd, she insisted I had input the wrong address. Our argument delayed me for work, so I had to cancel the ride myself and find an alternative. Now, I am being charged $5 for cancelling. I believe this is unfair given the circumstances and the inconvenience it caused me.

I took a Lyft on October 7th at 7:30 PM from Golden Gate Park to Noe Valley in San Francisco. Initially, I added a second person to the ride for an extra $4.27. However, two additional passengers were added right away, resulting in a total of four people in the car. The fare was charged as a shared ride at $29.54, with a shared discount of $12.94, leaving me with a cost of $20.87 for the ride. Although I don't mind sharing a Lyft, I believe I was mistakenly charged for a ride with only one extra passenger, not a full car with four passengers, two of which were strangers to me.

I am having trouble completing my application for the position. I received an email stating that my license photo needed to be retaken, but then I got another email saying I was denied without finishing the application. I then received a request for the photo again. I am currently working for Uber and various delivery services. I was considering a switch but the way this process has been handled is frustrating. Please stop asking for a new photo if I am not allowed to reapply or complete the initial application. Please give me the opportunity to rectify this situation, or kindly cease the communication. Thank you.

I requested a ride to Miami airport with American Airlines. I got a text saying the driver was arriving in six minutes, then in 1 minute. When I was already outside at [redacted] South Ocean Blvd, I received a message claiming the driver was there. Despite being in front of the building, I got a warning that I had 19 seconds to board or the driver would leave. Unbelievably, I was then charged $5 for missing the ride. I refuse to pay this fee and will contact my bank tomorrow. Currently, I am waiting for a different ride. I will review my account online once I reach my destination. I expect a prompt resolution. Contact me at [redacted] Dissatisfied, Jodi W.

On September 25th, I accidentally left my cell phone at the grocery store, and unfortunately, it was never returned. The phone had all my banking and credit card information saved on it for apps like Lyft, Uber, Amazon, and more. Today, I received an email about an expensive trip taken last night, which I did not authorize. As a single mother struggling to make ends meet, I've now received two more unauthorized trip notifications from September 26th. This situation is spiraling, causing me to incur fees and returned bills. I have reported this to Lyft before, but it continues to happen. I urgently need the $45, $13, and an additional $5 for the unauthorized transactions returned to my account. Please resolve these fraudulent activities promptly.

I left a bag in a Lyft car as a passenger and realized it right after being dropped off. I contacted Lyft support immediately to ask the driver to return the bag, willing to pay $15 for their time. The driver called me over an hour later, saying they left the bag somewhere far from my house with another passenger who supposedly left it at a hotel. I've been trying to reach the hotel for two days but they claim they don't have it. I'm disappointed about not getting my belongings back. The driver didn't return the bag and now Lyft is charging me for this? Please investigate and refund the $15 charged to my card. This situation is unfair. Thank you.

Today, I called for a Lyft from Morrissey Blvd Star Market. A White Chevy Malibu picked me up while I was doing some shelving reset. I asked the driver to stay on the highway towards Burlington, but he took a wrong turn into Everett. He mentioned living nearby and requested a quick stop at a store that was just five minutes away. While waiting in the front seat, I agreed to accompany him inside. However, things became uncomfortable when he unexpectedly asked to take my picture and made inappropriate comments. Feeling uneasy, I swiftly gathered my belongings and left. To ensure my safety, I rerouted the Lyft to drop me off at a different location. The experience left me unsettled, prompting me to take extra precautions.