Lyft Customer Service Issues

I needed a pick-up from SeaTac Int'l Airport to our home, less than 5 miles away. There was an address mix-up in the app, listing our address as 23rd Ave instead of 23rd Ave SW. The ride was shared, with another passenger heading to downtown Seattle, about 15 miles from the airport. Despite being unable to correct the address on the app, we informed the driver of the correct address before being dropped off. The fare charged was $32.64, significantly higher than the $14.76 fare for the same trip less than two weeks ago. This discrepancy was due to the app glitch, not our error or the driver's. I am requesting a refund of $17.88, accounting for the price difference minus a $2 tip for the driver. Additionally, I am still unable to update our home address on the app to 23rd Ave SW instead of 23rd Ave in Seattle. Looking for assistance.

Hello, I would like to share my recent experience with a Lyft ride I booked from JFK Airport to my hotel in Long Island City yesterday. During the 10-minute ride, the driver continuously played with his phone and eventually claimed he accidentally canceled the trip. Despite providing the address again and showing him the payment confirmation in my Lyft and PayPal accounts, he insisted the payment did not go through and demanded cash before continuing. This situation left us feeling uneasy, especially as he had limited English and had his brother translate the payment issue. Ultimately, he dropped us back at JFK Airport without completing the ride, even though the payment had been processed. I have evidence from my accounts to support my claim. This ordeal was concerning, especially as tourists in an unfamiliar place. I am seeking a refund for this unacceptable experience. Thank you for addressing this matter promptly.

I am wondering if Lyft provides any warnings to drivers who cancel rides inappropriately. It has been frustrating for me this week with several cancellations after making me wait. It's disappointing when some drivers act unprofessionally by making customers wait and then canceling. I rely on Lyft's service, and it's disheartening when drivers seem indifferent. I appreciate the consistent and reliable drivers and hope those who cancel unnecessarily are identified and removed. Thank you to the committed drivers; your service is valued. I want to offer both positive and negative feedback as a working individual impacted by these cancellations, causing me to miss work. Hoping for a smoother experience with Lyft in the future.

On October 3rd, at 4 PM, while at Carmel High School in California, I used the Lyft app to request a ride. The driver, “Ilsa”, called stating she couldn’t find the high school, even though it’s a major landmark. Upon her arrival, she recognized me, but I noticed her car was in poor condition and she was unaware of the destination despite me entering it in the app. Consequently, I was late for work. When I offered to provide directions, she abruptly asked me to leave the car. Despite explaining my urgency, she insisted, leading to me being stranded. This unprofessional behavior caused me to seek an alternative ride from friends. To prevent future encounters, I would like to know how to block her as a driver on the Lyft platform.

I lost my phone in a cab yesterday. I requested Lyft to help retrieve it, but they informed me that the driver denied having it. However, when I tried to contact the driver, he demanded a large sum of money and wanted to meet in an isolated area. I have reported this to the police, but I believe Lyft should enforce their policy and ensure the driver returns the lost phone. The ride occurred on October 3rd from [redacted] Fresh Pond Pkwy, Cambridge to [redacted] Stuart Street, Boston. The driver's name is Bryan, and the drop-off was at 8:30 am. The Lyft was booked using my friend's ID, [redacted], and his number is [redacted]. Lyft can reach me at either Prakash's number or at [redacted].

Thank you for your prompt attention to this matter. On July 27th, [redacted], my account, connected to phone number [redacted], was deactivated due to incorrect driving information from the DMV. The issue has been rectified, and I am requesting copies of my pay records from the start of my employment until deactivation for state purposes. The inaccurate information caused job loss, and I need documentation explaining the deactivation reason and my wages. This is urgent as I have not been able to work or pay bills since deactivation. Your help is crucial in resolving this emergency, reinstating my account, and providing the necessary paperwork for reimbursement. Please contact me at your earliest convenience.

Hi, my name is Thomas Metz. I had a concerning experience with a Lyft ride this Tuesday. After requesting a ride, the driver took me to unexpected places. I later realized that my credit card information and PIN were potentially compromised as the driver's girlfriend was in the backseat observing. Following my complaint, they returned some of the money, but I discovered that over six hundred dollars were missing from my account. This situation has put me in a tough spot as I can't afford to pay rent, risking eviction with my utilities already shut off. I have a young son to care for, making this financial loss even more challenging. I've never encountered such issues before and urgently need assistance. Please contact me at [redacted] promptly to resolve this matter and help me stabilize my finances. Thank you for your immediate attention.

I had a situation where I couldn't review the two drivers I used recently due to a pop-up request on my phone at a bad time, which I dismissed, and now customer service says it's too late to leave feedback. This feels unfair and misleading, especially considering the high ratings given to drivers. I had a particularly bad experience with one driver who didn't assist with my luggage, and this inability to rate impacts my trust in the system. If there's no option to rate drivers after the initial 5-minute window, I will reconsider using Lyft in the future. I suggest allowing passengers to give feedback within 24 hours of the ride to ensure fair assessments.

While driving on Highway 92 N in Fayette County, GA on Tuesday, I encountered a concerning situation with one of your drivers. The driver, operating a maroon Honda, began behaving aggressively towards me on the road, even after I signaled for her to pass safely. She then abruptly slowed down in front of me, creating a dangerous situation. I have documented this incident with photos of her driver's license and vehicle. As an itinerant teacher for Fulton County Schools, I travel between schools regularly, and this kind of hostility on the road is both alarming and unwarranted. I would like to bring this issue to your attention and am willing to provide the necessary evidence for further investigation.

I joined the Lyft Express program back in June or July and leased a car. Unfortunately, I couldn't utilize the car as planned due to it being unavailable for 3-4 days. When it was time to return the car, the set date coincided with a closed day, complicating the process. The car also had mechanical issues, requiring it to be towed away by Hertz. After several complications, I received only $[redacted] of my security deposit back, despite not owing any money. Upon attempting to restart the program, I was unexpectedly charged nearly $[redacted] without prior notice. Despite contacting both Hertz and Lyft, I received no assistance as to who handles the financial aspect. I possess documentation of the entire ordeal. Although I currently have the car, I am encountering the same financial issues, which are costing me time and money, in addition to causing inconvenience to both parties.

Hello everyone! I'm excited to share that I'm in the process of becoming a driver in Arkansas. I need to get my Lyft Chevy HD 4x4 inspected before I can hit the road. Can any ASE certified technician perform this inspection? I believe I'm all set and equipped for this new adventure. I have my health card, new brakes, tires, shocks, and battery ready to go. Additionally, I've added emergency warning lights, a winch, a roof rack for luggage, and step bars for easy access. I can't wait to start driving!

I would like to share my positive experience with a Lyft driver named Brenda. She drove my husband and me in a White Toyota RAV4 with license plate BHC6385 on October 3, [redacted]. Brenda went above and beyond when my husband became ill during the ride. She assisted him and kept him conscious until the paramedics arrived. Brenda even drove us to the hospital with a paramedic in the front seat tending to my husband. I am grateful for Brenda's quick thinking and care, she truly saved the day. She deserves recognition for her kindness and professionalism. You have a wonderful employee in Brenda. Thank you. Lawrence M. and Yvonne S. Phoenix, AZ. Contact us at [redacted] or [redacted].

On September 30th, I requested a Lyft in Las Vegas. I received all the necessary information about the driver, including photos and location. When the vehicle arrived, I approached the driver, mistakenly calling him Jose, as indicated in the information. The driver, however, claimed he was not Jose and left despite all parties confirming the photos. I was then charged a fee by Lyft for not showing up, which was insulting considering the circumstances. I tried calling the provided phone number multiple times with no answer, and the driver did not attempt to contact me either. Another driver, Christian, eventually picked us up from the same location. If Lyft tolerates such behavior, they should make it clear that discrimination is allowed. I hope Lyft addresses this issue promptly and instructs drivers like Jose to handle situations more professionally or exit the business if they have personal issues with passengers.

I was charged a late cancellation fee initially, then double charged for the same ride, and later had to pay again for the same ride. Now I am being asked to pay $13 on top of the $9 I was charged twice before. I feel frustrated that I am being penalized with a cancellation fee and cannot speak to a representative to resolve this issue promptly. I urge for someone to reach out to me at the earliest convenience. Thank you.

On 10/04/18 at approximately 4:45 PM between CA-[redacted] and CA-[redacted] in San Bruno, CA, a Silver Toyota Avalon Lyft driver with license plate 7MPS095 dangerously cut in front of me, nearly causing a severe accident. With a swift reaction, I avoided a collision, but the driver failed to acknowledge their reckless behavior. Other motorists witnessed the incident and one managed to note the license plate. It is concerning that the driver continued without stopping. This behavior demonstrates a lack of respect for safety. I urge Lyft to address this serious issue promptly.

1. Hello, I was erroneously charged a fee despite not being at my pickup location due to entering the wrong address. Being a senior citizen, I struggled to cancel the ride and reach out to the driver. In the past, I could easily call or text the driver for assistance. 2. I mistakenly selected the wrong address for my Lyft ride from Whole Foods back to my senior residence. As a result, I had to request a kind customer to drive me home as the Lyft app was not functioning properly on my iPhone. I hope not to be charged the $5 fee for missing the ride. Enhancing the app to allow users to easily communicate with drivers in case of errors and cancel pickups in situations like mine would be beneficial.

I'm Daniel, a frequent Lyft and Uber user. I prefer Lyft but have faced issues with drivers cancelling short rides. Recently, a Lyft driver accepted my ride, stayed over ten minutes away, missed exits, and ended up 16 minutes away. To avoid a fee, I waited and eventually had to cancel, making me late for work. I switched to Uber and reached work late, upsetting my boss and causing financial loss. This has happened before, leading me to request at least a $20 credit to consider using Lyft again. While I appreciate Lyft's coupons, the inconvenience and financial impact of such experiences are significant. Thank you, Daniel Daugherty.

Tonight's Lift driver was extremely unprofessional. One of our passengers was intoxicated and behaving inappropriately. The driver was distracted by videos on her phone, flirted with her, and ignored our requests. Upon arrival at our hotel, he lingered in an isolated area with her despite our intervention. It took us 20 minutes to convince her to leave. His lack of action raised concerns about passenger safety. I have a screenshot of his license plate and remember his name was Andy. I urge immediate action to ensure the safety and well-being of future passengers. Thank you.

I scheduled a ride for 8:45 pick up at 7am. However, I received a notification at 8:42 that my driver was 23 minutes away. Eventually, at 9:12, it showed she was still 19 minutes away. I attempted to contact the driver via phone and text with no response, and then got another notification that a different driver accepted the ride without any explanation. I am disappointed and frustrated with this poor service from Lyft, especially after switching from Uber for what I had hoped would be better service. I have been trying to resolve this since 9am today. After extensive effort to reach out, I finally found this platform to express my concerns. Unacceptable experience with Lyft. 😡

I have been attempting to become a Lyft driver for two weeks, encountering various issues preventing completion of the process. I have faced obstacles reaching a point where progress stalls or encountering unresolved errors, making it unnecessarily complicated. I see other individuals have successfully done it, so I believe I should be able to do so as well. Furthermore, I am looking to either purchase a car or rent one. Is there a contact number where I can speak with a representative? I am L.D., a licensed driver with a commendable record. Although not highly skilled in technology, I am proficient in operating my computer. I require legitimate assistance as it is frustrating that I cannot proceed with the signup process successfully. I reach a certain stage, and then it halts, prompting me to re-enter the same details or encountering verification issues. Please provide guidance on how I can complete my registration. Thank you.