Yesterday I arranged for a Lyft driver to pick me up at **** Park Lake Ter, Bradenton...

GetHuman459844's customer service issue with Lyft from August 2018

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The issue in GetHuman459844's own words
Yesterday I arranged for a Lyft driver to pick me up at **** Park Lake Ter, Bradenton, FL. I received a call from the driver telling me he couldn’t get into McDill AFB to pick me up. I told him I needed to be picked up at the above address and taken to **** N. Lois Ave in Tampa. (I have used Lyft before.) My iPhone showed he was leaving Bayshore Blvd in Tampa! I have never been to McDill in Tampa and that was not my destination! I canceled the trip and was charged $* even though I was not responsible for the mistake. Not only that but I had received * emails telling me I would get a **% discount! It was getting late so I arranged for Uber to pick me up. (They weren’t offering a discount.) I used Lyft for the return trip and did not a discount!*Credit the cancellation fee and give me a The **% discount I was told I would receive! Otherwise I will never use Lyft again!*Signed: An unhappy customer.*Dail Weinberger
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Customer service issue
Reported by GetHuman459844
Aug 10th, 2018 - a yr ago
I have an issue with Lyft too
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Seen by 3 customers so far
Similar issue to 15104 others
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GetHuman459844 started working on this issue
Aug 10th, 2018 4:28pm