Lyft Customer Service Issues

Today at around 11:45 a.m. on the [redacted] south near the East Blithedale exit, a driver with both Lyft and Uber stickers on his black Audi sedan cut in front of my car and nearly caused an accident. Despite reporting him to CHP via [redacted], the incident left my daughter and me badly shaken as he almost caused a major disruption on the highway. Unfortunately, we were too upset to note down his license plate, but I urge you to identify him through your records. This individual poses a serious danger, and I fear if left unchecked, his aggressive behavior could lead to a more severe incident. I sincerely hope you address this issue promptly before any further harm is caused. Feel free to reach out to me for more details. Thank you, Katherine

I recently returned my rental and only received a partial deposit refund. After contacting Lyft customer service, I learned that rental fees are taken in advance, which was not clearly communicated initially. I am disappointed and in need of the $97.00 refund for my bills. During my follow-up call, the representative was rude and dismissive, claiming Lyft is not responsible for rentals. However, Lyft facilitated the rental for potential drivers. The lack of professionalism and miscommunication is unacceptable. I insist on a refund and urge Lyft to train their staff better on policies and customer service. This negative experience reflects poorly on your company, and if not resolved, I will escalate this matter. My priority is to receive my refund promptly.

I had a disappointing experience with a Lyft driver at PHX airport. Despite multiple phone calls explaining my location, the driver never arrived, leaving me waiting in the heat. Eventually, she canceled the ride, forcing me to find an alternative. This unprofessional behavior nearly caused me to miss my flight. I believe Lyft should address this issue promptly to prevent others from facing similar situations. - Texan

My son took a Lyft ride on Wednesday using his account and debit card. He accidentally left an item in the car and read about the $15 return fee. Despite the driver claiming he was unaware of the fee and returning the item, my son still gave him $15 cash. Surprisingly, my card was charged the $15 return fee, even though my son's ride was paid with his card, not mine. This suggests a double payment to the driver if he did not report receiving cash. I intend to dispute this charge and request a refund of the money taken from my card. Thank you.

During my initial LYFT ride about a year ago to [redacted] Abby Gardens Lane, I did not receive the 50% discount that was promised. Despite showing a screenshot, the first agent mentioned the offer was expired. Consequently, I solely used UBER until December 23, [redacted], when my daughter gifted me a $50 card. Unfortunately, I could not utilize it the next day for my trip to the hospital for my granddaughter's birth due to the prior agent blocking me from LYFT. After a few days of inconvenience, a different agent successfully resolved the issue. Since March 21st, I've taken LYFT five times a week and intend to keep using it. I still request the 50% off deal I was assured of on my first ride. Even back then, I believe it was offered as a complimentary ride for new users. Although I will continue with LYFT either way, I hope you can honor the original promise. Thank you for your attention to this matter. Occasionally, my daughter's account is used for LYFT bookings to benefit from her discounts. Thank you for your understanding and assistance.

In the past, I encountered a problem with my debit card being declined due to insufficient funds when trying to book a ride on the Lyft App. Since then, I've set up Google Pay and PayPal as my payment methods on the app, both linked to the same bank account. I now need to use my debit card to rent a car for Lyft driving. Unfortunately, I'm unable to complete the payment with my debit card due to the past error message persisting. I've been unable to reach customer service to address this issue, and there appears to be no option to select Google Play or PayPal for the reservation. The necessary funds are available, and I believe my card would not be declined if allowed to process.

Subject: Need Assistance With Lyft Account Issue I am writing to express my frustration as I have sent three detailed messages to your support email yesterday at 10AM but have not received any response. Regarding my issue, I installed the Lyft app and created an account for my brother-in-law, William Aitken. To receive the verification code, I used my phone number as he does not have text messaging set up on his phone. However, the following day, when I tried to use my Lyft account, it recognized me as William and would not let me access my account. This has caused inconvenience when trying to call for rides. Please, I need assistance in rectifying this issue with my account (Heather Aitken) without disrupting the account set up for William. My contact information is provided as follows: Heather Aitken [redacted] [redacted] and William Aitken [redacted] [redacted] Thank you for your prompt attention to this matter.

I requested a Lyft and waited for my driver, Amanuel [redacted], to arrive. After some time, I called to confirm my location, but he asked me to walk over 2 blocks to meet him. I explained I needed door-to-door service due to having an elderly person with me. He agreed, but after additional waiting, Amanuel did not show up. When I called, he hung up twice and seemed confused about my pickup. I ultimately had to request another Lyft, paying extra and enduring more wait time. Amanuel's unprofessionalism was disappointing, and I believe a refund is warranted for this unpleasant experience.

I used Lyft for the first time to go from Daytona Beach, FL, to my home on Tuesday night. The estimate was around $38.75, but my final charge was $61.00 due to the driver's mistake. He took a longer route because he was unfamiliar with the area, resulting in an extra 20 miles and 25 minutes of travel time. I need to update my credit card information to pay, but I am only willing to pay $40. I would appreciate it if Lyft could contact me to resolve this issue. Please reach out to me at [redacted].

Hello, I'm Linda M. from Cincinnati, Ohio. On July 18, [redacted], an unauthorized charge of $40 appeared on my account from San Francisco, California. Since I've used Lyft before, I suspect they might be connected to this charge. The addresses associated with the transactions are [redacted] Berry Street, Suite [redacted], and [redacted] Harrison Street. Although my bank has already canceled my card, I'm expecting them to dispute this charge with you. Unfortunately, you won't be able to credit my account directly, but I believe your access to ride information will help resolve this issue. It's important for someone to reach out to me to help resolve this matter promptly. Thank you.

I am frustrated that I couldn't reach you by phone to address an issue I had with the ride service. I experienced a long wait of over half an hour for my ride and despite the driver initially saying he was nearby and needing just 5 minutes, he never arrived at my home address where I awaited with my luggage. I wasted 45 minutes waiting and ultimately had to book another car service to get to my appointment in Long Island, causing further delay. This experience was truly unacceptable. I kindly request that someone contacts me to investigate this matter and provide compensation for my next ride. Sincerely, Gabriella

I took a Lyft to Union Station, Washington DC, with a 25% discount. The driver, Deborah, canceled my ride upon learning my destination, even though she could see it when she accepted the ride. After waiting for 5 minutes, she mentioned she couldn't go that far. Now I have a new driver, but the cost increased to $49 without my discount. This situation was very inconvenient as it may make me late for my train. It's crucial for drivers to check ride requests before accepting them, especially in areas they prefer not to drive. I hope this matter can be resolved promptly. I typically use Lyft over Uber due to better prices and drivers, but incidents like this may sway my preference. Thank you for addressing this issue.

Yesterday, I took a Lyft from Malibu Country Mart to Century City Mall. I later had to change the destination to [redacted] Banyan Drive, but both the online system and the driver were unable to accommodate the change. Consequently, I was charged over $23. Initially, the ride was priced at $14 but I was charged $16. Additionally, I incurred a $5.10 cancellation fee for a ride at [redacted] Banyan Drive that had to be canceled due to the driver leaving without notifying me. I had to request another ride. As a frequent user of Lyft in LA, I kindly request a credit for the $7 discrepancy between the two charges and the $5.10 cancellation fee.

This is a follow-up regarding your previous request #[redacted]28 "Follow-Up From Lyft". Today, I requested a Lyft at 4:50 am. Initially, it said the driver was 9 minutes away. However, when the driver reached two minutes away, she started driving in circles for about 10 minutes. I tried calling her 12 times to guide her but there was no answer. Most of the time, the calls were forwarded, forcing me to cancel the ride and request another one. This delay caused me to be late for work. After booking a second ride, I was charged $16, and the 35 percent discount for my next 5 rides provided by Lyft did not work. Overall, I am very dissatisfied with the services I have received from Lyft.

I recently booked a Lyft ride, and after the driver's navigation struggles, he asked me to cancel and rebook so he could accept the ride again. Unfortunately, this led to a higher charge of $27 from the original $16. I am disappointed with this situation and would appreciate a prompt resolution. I value Lyft as my primary mode of transportation and do not wish to switch to other services. I hope this matter is taken seriously, as the experience has left me frustrated and inconvenienced during my journey in Chicago. I trust that Lyft will address this issue promptly.

On Friday night, a Lyft driver picked up my son, elderly friend, and me from Walmart, dropped us off at home, and we realized some bags were missing. We called the store and eventually reached the driver who admitted to having one of our bags. He mentioned he was low on gas and too far away to return it that night. My son gave him a $15 tip for gas. The missing bag contains vital heart and diabetic medications I've been without all day and through the night. The driver, Stven P, has been unresponsive all day Saturday. The pick-up was on 8/3 at 9:40 PM from the Walmart at [redacted] N 35th Ave in Phoenix, AZ. My phone number is [redacted], email [redacted]

Today, I scheduled a ride for my teenage daughter through Lyft as I was occupied in a meeting. After inputting the pick-up and drop-off locations in the app, a driver named Briceida was assigned and scheduled to arrive in 3 minutes. I shared this info with my daughter and returned to my meeting. To my surprise, 15 minutes later, I saw that the driver had canceled without reason, leaving my daughter stranded. After reordering a ride, a new driver arrived after 7 minutes. Later, when I requested another Lyft for myself, the driver showed as arrived in the app but was nowhere to be found, resulting in a cancellation charge. Although I received a credit for this, I couldn't report the initial driver’s cancellation in the app. I'm frustrated with Lyft for not promptly replacing canceled drivers and inconveniencing passengers. The lack of compensation for riders during no-shows is disappointing. I expect accountability from Lyft for the distress caused to my child and the wasted time.

I rode with Fuzladin on Aug. 5, [redacted], at 8:32 am. Initially, he was friendly, but when I tried to give him directions for a quicker route, he ignored me. Despite my corrections, he stuck to the GPS and started driving in the wrong direction. He even yelled at me when I insisted on the correct way. Feeling uncomfortable, I had to get off before reaching my destination. I hope the company can resolve this issue as I am hesitant to pay for the ride given the circumstances.

At around 5:03 PM on 8/3/18, I requested a ride from the Norwalk Metro Green Line station parking lot. Antonio's car was the first to show up on my phone with an estimated distance of 3-4 minutes. I selected his car and messaged him my location. After waiting for 35-40 minutes, Antonio called saying he was in front of my house despite not acknowledging my messages. With my appointment at 6 PM, a friend ended up picking me up. I am requesting a cancellation fee waiver as Antonio seemed unaware of the vast size of the Norwalk station parking lot. If a charge was applied, please refund it to my account. Thank you, Sarah.

Over the weekend, my friends and I headed home in a Lyft, where I accidentally left my phone behind. The driver, Marissa, confirmed she had it but has since been unreachable. Despite multiple attempts, we have not been able to contact her to arrange for the return of my phone. My friend reported the item as lost, and I am prepared to pay the return fee. I am reaching out in the hopes that Lyft can assist me in contacting Marissa or providing her information. While I take responsibility for leaving my phone, Marissa's lack of communication and follow-through has been disappointing. I urge caution to future riders who may encounter similar situations.