Lyft Customer Service Issues

Hello, my name is Eva. Yesterday, my sister, nephew, and I waited outside in the heat for over an hour to be picked up by a Lyft driver. Unfortunately, we had a very unpleasant experience with one of your drivers, who was extremely rude and disrespectful. Despite being close by, two drivers canceled on us without a valid reason. This led me to contact your customer service twice, only to be hung up on, which I found to be unprofessional. I expressed my dissatisfaction with your service on Facebook due to this experience. One driver, Glenn, was particularly disrespectful, unprofessional, and rude. I hope you address this matter promptly as individuals like him should not be in customer service. The license plate number of the vehicle involved is 7KXP121, a white Honda Accord. I kindly request a prompt response. Thank you.

I requested a Line ride from [redacted] College Ave, Oakland, CA an hour ago. I was waiting with my cane and iPhone in hand as instructed, but the driver, "Wayne," who was supposed to pick me up in a red car in 2 minutes, never showed up. Despite being there the whole time, I received a message saying I had missed him. I called, and Alexander arrived a few minutes later. I feel I should not be charged as a "no show." Wayne did not seem to make much effort to locate me among the parked cars and pedestrians. How can I communicate better to drivers to watch for someone with a cane? I have limited mobility and cannot run into the street to get their attention. I was vigilant for a red car and even mistakenly waved at a red pickup truck.

Hello, my name is Lovie Brown. I recently applied to drive for your company and underwent a background check. The results included a misdemeanor from almost 20 years ago in [redacted]. In California, the law limits background checks to the past 7 to 10 years for employers. I was surprised to receive an email denying my application after seeing the 20-year-old misdemeanor as the only issue. The wording of the denial message was harsh and left me feeling unfairly treated. I am currently in dispute with Lyft regarding this matter. I would appreciate it if someone could reach out to me via email to discuss this further. Thank you.

Hello, I am Nichole Douglas. I have not been contacted by Lyft. This is my first experience with Lyft, and I am unsure if my scheduled round-trip ride is confirmed. I received two different price quotes, and it seems a taxi could be a cheaper option as it is only a 5-mile distance. I am uncertain if my credit has been processed. I wanted to cancel due to the confusion, but I was informed the driver is already confirmed, and I am worried about facing a cancellation fee. I am in the dark about the total fare and need clarity before 5 a.m. for my 5ish departure. The lack of communication from Lyft has left me anxious and unsure about my safety. I am feeling unsettled about a male driver picking me up, and the inability to reach Lyft for assistance is concerning. Please provide guidance.

I recently purchased two rides from Lyft. The first ride to Walmart was $5.79, the second ride back home was $6.10, and I left a $5.00 tip. However, upon checking my account, I noticed that Lyft had charged me $[redacted]. This is extremely concerning as that money was intended for my electricity bill payment. I urgently need Lyft to refund the $[redacted] back to my account as soon as possible. It's a significant amount for me, and I cannot afford to have it taken fraudulently. Unfortunately, there seems to be no contact number available to speak with a representative directly about this issue. Please act promptly to resolve this matter and return my funds to me.

I would like to discuss two incidents involving Lyft drivers who transported my wife and son. The first driver was Emil on 07/23/18, dropping them off at 2:28 p.m. The problem with Emil was that he was sick, coughing the whole time and spreading germs while keeping all windows up on a hot 98-degree day. This made my son, who is 8 years old, very uncomfortable. On 07/25/18, the driver was Danial, dropping them off at 5:29 p.m. Danial sprayed the car with cologne making them sick with the strong smell and not allowing them to open the windows. Today, my son experienced a similar issue with a female driver who made him sick with her perfume in an old, rundown car. She was also described as rude. It's frustrating to encounter drivers who don't prioritize customer well-being when we are the ones supporting their livelihood. I urge for assistance in addressing these issues and receiving refunds for the unpleasant experiences. Kindly contact me at [redacted].

The car was filled with fur, making it difficult to sit in the back. It was very dirty, which was disappointing, especially coming from Lyft. I took some photos, but I can't upload them here. If this is the kind of service Lyft offers, I won't be using it again. I left a review for the driver expressing my concern, but getting a coupon in return was not the apology I expected. As students, we choose Lyft for the discounts, but not for poor service. I wish I could share how bad the car was publicly. My boyfriend has allergies, and it was unbearable for both of us. This experience has left me extremely upset.

Printing out my trip history is a cumbersome process. When trying to capture each trip, I have to screenshot multiple pages, and navigating back and forth resets the page to the top each time. Having to scroll down repeatedly is frustrating, especially when comparing it to the smoother experience on UBER's platform where I can easily click on the next trip. It would greatly improve the usability if this scrolling issue could be fixed. Furthermore, it would be convenient if there was an option to directly print the trip history without the need for screenshots. A dedicated driver support phone line would also be a valuable addition for drivers in need of assistance. Thank you.

I had a negative experience with a Lyft driver named Josef in Los Angeles on July 27, [redacted], at 3:30 pm. He was very rude and disrespectful. After receiving his arrival text, I went downstairs within 1-2 minutes but couldn't find his Silver Ford Freestar with license plate #SWTHEE. When I called to ask for his location, he claimed he had been waiting for 4 minutes but wouldn't specify where he was. I requested him to come south towards me for our journey, but he refused and insisted I walk far north to him. Despite my attempts to reason with him, he canceled the ride, causing me to be late for my appointment.

I was trying to reschedule my ride for another day but there was a mix-up with my information, leading to a driver being sent by mistake. It took me a while to figure out how to cancel, and I was charged $5 because it supposedly took me 2 minutes. I struggled because all the information was incorrect. It was not a quick process to cancel. Being older, I had difficulty navigating back to cancel as it was not easily accessible.

On 7/22/18, the Lyft driver, Tocarra, cancelled my Lyft Pool ride. I have requested a refund detailing the issue. Despite being on the phone with her and providing clear instructions to my apartment, she went to the leasing office instead. I directed her back to the front entrance where she missed again and cancelled the ride prematurely without waiting out the allotted time. It was frustrating as she could have easily reached my location if she followed the correct directions. Unfortunately, the Lyft app only allows for entering the address without including the apartment number.

I attempted to register as a rider on Lyft but encountered difficulties. Initially, I was prompted to input my phone number, verify it with a code from a text, and create a custom referral code. Despite this, I am receiving emails indicating my email address is not verified or recognized. I am unable to proceed further. Lyft's signup guidance advises having a phone number, email, and selfie prepared, but I am facing issues specifically with my email. Considering switching to Uber due to this obstacle.

I reported a dispute and a missing item to Lyft over four hours ago. Communication since then has been extremely poor on your part. I did not receive any confirmation that my concerns had been received. The only follow-up I received did not respond to me for over an hour after waiting 4 hours. Communication has been so poor that I opened a separate dispute within the app in addition to the one I tried to open through my emailed receipt. I have yet to hear anything back about either of those attempts to contact your customer service. I am reaching out to you in a third way to try to get in touch with someone who could resolve my issues.

The driver drove past me when I was waiting for my pickup on a dead-end road. I called him, but he was rude and hung up after I pointed out that he missed me. When he finally arrived, he drove recklessly, which was concerning since there are children in the area. He didn't actually pick me up and canceled the ride suspiciously. I couldn't even find his information in my ride history. This experience has made me question Lyft's standards for their drivers and I'm disappointed.

The car was full of fur, making it difficult to sit comfortably at the back. I was quite surprised by the dirty condition. This is not the level of cleanliness I expected from Lyft. I even took some pictures, but unfortunately, I can't upload them here. If Lyft continues to provide this kind of service, I will no longer choose to ride with them. I left a review for the driver expressing my disappointment. Instead of just receiving a coupon, I expected a sincere apology. Lyft often offers discounts, which is why I chose them, but I did not anticipate poor service like this. My boyfriend, who is allergic to fur, was also with me in the car, and it was a struggle for both of us. I am truly disappointed with the overall experience.

Hello, my name is Barbara Harley Bishop. I am writing to express a complaint regarding my recent Lyft ride with my friends. The driver, Christian, had difficulty hearing but not speaking. Despite indicating she had arrived, she was far from our location. After several texts describing our location, we eventually rushed to meet her with one minute left. Despite being in the car, on her screen it showed as a "no show." We tried to clarify this to avoid being charged, but she insisted on cash. Our fare was initially $47.00, but it later showed as $0.00 in our account. We are seeking a refund for the confusion and inconvenience. I can be reached at [redacted]. Thank you for your assistance in addressing this issue that occurred on July 28, [redacted].

I had a disappointing experience with Lyft today. My driver, Angeliqe, picked me up at [redacted] 15th Street at 10:13. Upon approaching her, I had to knock on the window to get her attention. When I mentioned my route, she misunderstood and went the wrong way. Despite my directions, she kept driving in the wrong direction. When I questioned her, she asked me to get out of the car in a not-so-safe area. Feeling unsafe, I got out and called another Lyft. This incident left me frustrated and disappointed. I take Lyft daily and usually have good experiences, but this one was extremely unprofessional. I am seeking a refund for this unacceptable ride and feel compelled to involve legal assistance. Please contact me urgently at [redacted].

It's been 7 days since I returned my rental, and I'm still waiting for my $[redacted] deposit refund. I feel like I've been getting the runaround, even after contacting my bank. They assured me the funds would be available as soon as the deposit is released. I received an email on Tuesday saying the refund had been processed, but it's now a new day and the money is still not in my account. Lyft didn't take this long to charge my deposit initially, so I'm frustrated with the delay. I need my money back promptly. The responses I'm getting don't seem truthful. How can I escalate this to ensure I receive my refund without further delay?

Good morning, I am Yolanda Arenales, and I accompanied my 17-year-old daughter, Luna Warren, as she used the Lyft app mentioned in this complaint. Our rides took place in New York, between the Megabus stop at 7th Avenue and 27th Street to JFK airport, and back from JFK airport to the Megabus stop at 34th Street between 11th and 12th Avenues. On June 16, we requested a ride that was initially priced at $44 but ended up costing $88.74, without including any tip. The total time of 81 minutes and 41 seconds seems excessive compared to my experiences with Yellow cabs, which have charged me around $55 for a similar route during weekdays. During the second ride on July 17, an initial quote of $82 escalated to $[redacted].13, excluding any tip or the $5 Lyft credit. The bill contains unexpected charges like a tunnel toll, which was not discussed with us and has never been charged by other transportation services for the same route. I initially chose Lyft for its affordability and reputation compared to Uber, but after these significantly more expensive trips, I am reconsidering. The lack of transparency in pricing, undisclosed additional costs, and feeling of being overcharged have led me to decide not to use Lyft for future rides. I hope sharing my experience will help improve Lyft's billing clarity for future customers. Thank you.

I believe I have been overcharged by Lyft for carpooling. On one trip, I had three passengers and was billed $10.91, and on another trip with two passengers, I was charged $14.41. I should be receiving a discount for carpooling, similar to Uber's express carpooling rate of $5.68. I chose Lyft over Uber due to technical issues but feel that the charges are unfair. The other passengers also expressed their dissatisfaction. I request a refund for the difference in the charges. My name is Ammie B. and you can reach me at [redacted] or [redacted].