Lyft Customer Service Issues

I am excited to start driving for Lyft and have completed all the necessary requirements. However, I encountered an issue with the rental car process. After providing my debit card information, Lyft informed me that there were no rental cars available. They mentioned that it would take 3 to 5 business days to refund the money back to my debit card. I am frustrated because I was not informed about the amount for the rental deposit upfront. I am unsure why they deducted money without disclosing the total cost to me. When will a rental car be ready for me to use? I am eager to get my money back as soon as possible rather than waiting for 3 to 5 business days. This delay seems unfair and I feel like I am being misled. I demand prompt action to resolve this issue.

I scheduled a ride, but it never showed up. Now the app is asking me to add another credit card to proceed, despite having only one card. I am currently waiting for my ride which was confirmed on the website. Is there a contact number for assistance?

Good evening, I had a roommate order a Lyft for me earlier today with her account to take me to [redacted] Taylor St NE, DC. I explained to the driver that this was not my account but asked if I could still get a ride if I paid cash. The driver agreed and said it would cost $10. However, upon contacting my roommate, she mentioned that $32.87 was charged, which seems incorrect. My actual trip was from [redacted] Marlboro Pike, Capitol Heights, MD to [redacted] Taylor St NE. It seems there was a misunderstanding as my roommate did not authorize this amount. I did not receive any notifications of a change in the destination or that the ride was still ongoing. I find this situation unprofessional and I feel I was misled and charged extra unknowingly. Please reach out to me as soon as possible so we can discuss and resolve this issue.

Hello, my name is Persey Harris. I used my Bank-issued American Express Credit Card for Lyft for almost a year. In mid-April [redacted], my phone was damaged in a fire, but American Express insurance replaced it. When I got my new phone and set up Lyft with the same card, I was told to use a different credit card the next day when trying to request a ride following a family emergency. I had to resort to a traditional cab with poor service and high fees. I would appreciate if Lyft could reinstate my account as it was previously with my new phone and same credit card. My phone number and card are the same, and I've not had issues elsewhere. You can contact me at the email I provided. Thank you. Persey Harris.

I arranged a Lyft pickup for an early morning ride to the airport. Despite scheduling it two days in advance for a 4:30am pickup, things did not go smoothly. I received a reminder at 3:40am, followed by a message at 4:21am about my driver being early. When I went outside, the driver wasn't there. Shortly after, I got details of a new driver who was 18 minutes away, but the app then started looking for another driver. Frustrated with the delays, I canceled the ride and drove myself to the airport, avoiding a potentially stressful situation due to the high volume of travelers that morning. While I've had positive experiences with Lyft in the past, this incident has made me hesitant to rely on the service for future airport trips for business purposes.

On Sunday, July 22nd, I was waiting for my ride at [redacted] NW 58th St in Seattle, WA. Despite the app showing that the car had arrived, it was nowhere to be seen. After calling the driver and explaining that they were on the wrong street, my ride was suddenly cancelled, and I was informed I would be charged $5.00. This made me late for church, forcing me to catch a city bus instead. This has happened to me before, and I need to be able to rely on my rides being where they should be. If the driver goes to the wrong address, it's their fault, not mine. I refuse to pay the $5.00 fee as I was at the correct address and the driver was not.

Yesterday, I had a customer who needed a ride to Muskegon. She had been waiting since 6:30, and around 11:00, I received a request in the area. The ride was 48 miles, and I took her there, but I only got paid $39. My name is Anthony Randall. My first ride was with a drunk passenger. The person who paid for him directed me to the address he provided, which turned out to be incorrect. The intoxicated passenger refused to exit the car, so I ended up at a gas station where I contacted the original requester of the ride. He was upset that the drunk passenger had wandered off after getting out of the car. Although he assured me not to worry, it placed me in an uncomfortable situation as the passenger was unwilling to leave at the correct address.

On July 19, [redacted], I took a ride with Lyft costing $7.85, but my credit card was charged for a second ride at $9.42. My credit card company instructed me that Lyft needs to remove the extra charge. Strangely, the additional charge does not appear in my ride history on the app, leading to confusion whether it might still be pending or an error. I urgently request for this issue to be resolved as I require the funds. I reached out via the app two days ago but have yet to receive a response. I have been a satisfied Lyft customer and value the service it provides. I hope for a quick resolution to this matter. Thank you, L.W.

I contacted LYFT yesterday regarding unauthorized charges on my card ending in ****. I noticed two pending charges from LYFT that I did not make. Despite being a LYFT driver and occasionally using their services, I did not request these rides. I suspect my account may have been compromised. I am currently investigating if my sister, who doesn't have a bank account, used my card for the rides. I kindly request to hold off on any actions until I confirm this with her. If the charges are not authorized, I will reach out to you again. My apologies for any confusion this may have caused. You can reach me at *****************@***.com or **** S Mulberry St, Hagerstown, MD *****. Thank you. - SM

On July 22, [redacted], your company mistakenly charged my account $[redacted] without any explanation, causing an unauthorized overdraft. Despite paying for the service, the extra charge is unacceptable. I have already contacted my bank and even spoken to the driver who confirmed he did not make this charge. Please refund the $[redacted] promptly to resolve this issue. The mistake has caused significant inconvenience and frustration. As a loyal customer, this situation is disappointing. Please reach out to me urgently at [redacted] or via email at [redacted]

I need to share my recent Lyft experience. I arranged for a ride from the Sheraton Tribeca in New York to Penn Station to catch my bus at 2:00PM. Unfortunately, the ride turned out to be a complete disaster. The driver took us in the wrong direction, drove recklessly, and even made an illegal U-turn. Despite explaining our destination was Penn Station from Soho, he insisted on a different route via the highway, leading us astray. When I tried to confirm the address and time with him, he claimed the app showed a different location. This resulted in us being dropped off at 1:51PM, leaving me no choice but to rush to catch my bus. Adding insult to injury, Lyft overcharged us for this terrible experience. I hope the company can investigate this incident thoroughly and address my concerns regarding the route taken, timing, and fare charged.

I was picked up from my house and driven a few miles by a driver named Anthony on July 22, [redacted]. The ride back was also about 3 to 5 miles. When I checked my account the next morning, I saw a charge of $5.80 for the service and an additional $[redacted] for damage, which I did not cause. I contacted my bank to report the unauthorized charges and was advised to reach out to the lift company. I spoke to the driver, who denied charging me for any damages, and suggested I contact the company to rectify the situation. I am very unhappy with this experience and consider it fraudulent. I demand a refund for the erroneous charges.

During my first Lyft ride, I received a promo code (RIDE782) for a $50.00 credit. Unfortunately, I couldn't find where to apply the code as I needed to book a ride urgently. Despite trying, I had to proceed without receiving the discount. This experience, as a first-time user, was disheartening. I hope customer service can assist me in crediting the $50.00 promised in the promotion. Despite missing out on the discount, I had a pleasant ride with a great driver, and I'm interested in continuing to use Lyft if this issue can be addressed.

I scheduled a Lyft ride with only $10.70 on my card in Phoenix, Arizona. I received a 20% discount for my next 10 rides. I took a bus to a store near my house but had items I couldn't bring back on the bus, so I scheduled a Lyft to pick me up at 6:10-6:20. Despite scheduling it beforehand, Lyft canceled my ride while I was still shopping, causing me to wait over 3 hours. I had to take a more expensive taxi home. Lyft also charged me for the canceled ride, even though I had enough funds on my card. I have proof of the cancellation text. When I tried to request another ride, my card was declined. I need my money refunded as I rely on Lyft for work transportation.

This morning, I requested a Lyft ride to the airport from Denver around 4:15 AM, aiming to arrive by 5:00 AM. The driver accepted was initially 11 minutes away but didn't move closer. Eventually, when the driver began heading in the wrong direction, I canceled the ride after waiting over 15 minutes. I had to drive myself and pay for premium parking, barely making my flight. Airport rides should be timely, and drivers need to be prepared. Missing my flight could have happened if not for TSA pre-boarding. I wish I had been informed earlier about the delay, so I could have made other arrangements and not rushed through the airport. My travel experience was needlessly stressful.

I have been attempting to resolve this issue since yesterday and would appreciate if you could rectify the situation. I am expecting additional credit due to the inconvenience caused when you mentioned that the problem had been fixed. I was unable to use the gift ride as I do not have a credit card. The phone app will not accept my debit card for extra expenses and keeps requesting another card with the same address. I just want to utilize the $50 gift amount or return it to the gift card sender. Despite several attempts to resolve this, I am still facing issues. Thank you for your attention to this matter.

I recently took a Lyft ride where the driver followed the Lyft route, adding 15 minutes to my estimated arrival time at my destination. We deviated significantly to pick someone up who was dropped off way before me. The app did not help us avoid traffic. I find this situation unacceptable as it made me late for work and question why I paid over $10 to arrive late. People choose Lyft for time efficiency over public transportation, so I don't see the value in paying more only to arrive at the same time as if I had taken the train. I am requesting a refund or partial reimbursement due to the significant delay in the route.

On July 19th at approximately 2:35 a.m., I utilized your service to JFK Airport. Upon entering the car, I noticed a strong tobacco scent. As an asthmatic, I politely asked the driver to lower the windows for fresh air. Despite this, I had to lean out of the window for some relief. Midway through the ride, the windows suddenly went up, and I found that they were physically locked by the driver. Despite attempting to lower them again, I struggled with coughing and compromised breathing. I refrained from escalating the situation due to the driver's demeanor. Unfortunately, this experience led to sickness throughout my entire four-day vacation. I hope to avoid a repeat of this uncomfortable situation in the future. Regards, Soldier.

On July 24th around 11:06, I requested service from LGA airport. I received notifications about the driver's delay, change, and cancellation, which led to repeated requests. After unsuccessful attempts to connect with drivers, nearly two hours later, a driver arrived and took me home by 1:25 am. This experience was disappointing after a long flight. I hope to only be charged for the trip and not for any additional fees. I faced similar issues with your service on my way to the airport and now on my return trip. Regards, Soldier

Hello, I'm Matthew A. and I encountered an issue with a passenger on Saturday, July 21st, between 4:30 and 6:00 p.m. The passenger, identified as an IEHP, was picked up at Riverside Community Hospital. During the trip, the passenger made multiple stops, including a shop where they borrowed a portable charger from me to charge their phone. After a longer-than-expected stop at a Walmart pharmacy where they purchased groceries and ice, I noticed the passenger consuming a beer during the ride. Upon reaching the final destination, I discovered that the portable charger was not left behind. I appreciate your attention to this matter. The ride receipt number is 5b53c1c3ecd76c1d6a9754ee. My number is [redacted]. My license is E[redacted], and the license plate is 7MGG818. Thank you.