Lyft Customer Service Issues

I requested a Lyft from my husband to transport me from work to my class. I waited outside my workplace but didn't see any cars waiting for passengers. My husband messaged me to describe what I was wearing so he could help locate me for the driver. Unfortunately, the driver said I wasn't there and left, charging a $5 no-show fee. I insisted I was visible in front of the building. Eventually, another driver picked me up promptly. We are seeking a refund for the $5 no-show fee. My husband is George M. and I'm Jennifer L. M. The incident happened on July 16 at 5:00 pm for the first ride. I have a visual impairment, and despite being in clear view, the first driver left without me.

Hello, I recently encountered an unsettling situation with a driver at Dulles Airport about an hour ago. The details of the incident seem to have vanished from the app, so I can't confirm the driver's name, but I believe it was Javid, and he was meant to be driving a yellow Camry hybrid. I was waiting at Door 4 along with others, but the area was poorly lit with no shelters. Despite Lyft indicating the car's arrival, I couldn't spot it among passing vehicles. Multiple calls to the driver went unanswered. Eventually, I noticed a beige car parked near Door 5, which contradicted the expected yellow car near Door 4. When I approached the driver, he was in a secluded, dimly lit spot. After explaining the difficulties I had in locating him, he mentioned his phone's ringer being off and cited parking restrictions as the reason for his location. He then abruptly canceled the ride, stating I wouldn't be satisfied, and left. I had to resort to taking a taxi after wasting time dealing with this unsettling situation late at night post-flight. Such an experience is likely not in line with Lyft's service standards; perhaps this driver may not be suited for the role.

I requested a ride at 3:35 am on 7/17/18. After being informed that the driver would arrive in 20 minutes, I checked back after 15 minutes to find no scheduled ride. I rebooked and after 6 minutes of trying to contact the driver, I was told the driver would arrive in 13 minutes. Monitoring the driver's progress, he appeared to be stopped when 11 minutes away and the status remained for another 3 minutes before the app reverted to the ordering screen. Frustrated, I was on the verge of contacting support when the app redirected to ordering again. Worried about being 15-20 minutes late for work 47 miles away, I had to opt for an Uber which arrived in just 7 minutes. This delay angered me, and I seek an explanation for this inconvenience.

My account was deactivated after receiving an email from a customer alleging I was under the influence, which is untrue. I hold another job with random drug tests and driving responsibilities, so endangering that role would be illogical. As a single mother, I prioritize my children and would never jeopardize their well-being. It seems like jealousy may be at play. Just before deactivation, during a trip, the customer suggested inappropriate behavior, prompting me to cancel for safety reasons. I am willing to undergo drug testing at any time as substance use goes against my principles.

This is the second time in less than a week that I ordered a car, and it said there would be a driver in three minutes. I walked down the hall, took the elevator, and no one was there. Five minutes later, I received a "no show" charge. Your site makes it nearly impossible to contact the driver. My mission was somewhat urgent, so I reordered, but the driver who showed up didn't speak a single word of English, so I had to cancel. It took 40 minutes before a nice Lebanese woman arrived. The two $5 charges must be reimbursed. Lyft needs to ensure that drivers speak English. The gentleman had only the app with his face and car photo, and no contact info was provided. This incident occurred at [redacted] N Jackson St, Glendale, around 9:15 pm. My phone number is [redacted]. - Cathy M.

I've noticed that my Lyft rating drops when I miss calls, even when it's out of my control. It's frustrating to wait for hours for rides only to miss them when I step away briefly. I don't intentionally miss calls and would like this issue addressed. Additionally, I feel underpaid for the long drives, especially when I receive only $3 to $5 for short trips. Most of my rides involve transporting multiple passengers, sometimes with extra luggage like fishing gear, requiring me to clean my car each time due to sand. Another problem is clients asking me to wait for them, only to have another driver assigned when I'm supposed to pick them up. I suggest Lyft improve the app to allow passengers to request preferred drivers in advance and give drivers more control over ride requests to avoid lower ratings. Today, I've waited for hours without a single request, which is disappointing. The app should also allow me to select multiple preferred areas for better business. Passengers should have the option to choose their drivers, adding to a more pleasant experience for everyone. I have more concerns, but those will have to wait. Thank you for your attention to these issues.

When I arrived to pick up a passenger with Lyft, I encountered a family of four with a trunk full of groceries, including two young children who required child seats. Despite the surprise, I had a child booster seat on hand and managed to accommodate them. It was a bit unsettling and perhaps not entirely legal for them to travel without prior notification of the children's seating needs. Shouldn't drivers like myself receive all ride details beforehand? I frequently transport passengers from the beach with sandy belongings, multiple riders, and even fishing gear, which can potentially cause damage to the vehicle. It seems reasonable for Lyft to inform us of such rides in advance and allow us to opt in, with consideration for extra compensation for these specific circumstances. Thank you.

After attending a concert, I attempted to arrange a ride through Lyft. Unfortunately, when drivers accepted the ride, it would show as “ride is leaving in 30 seconds” and I was charged without receiving a ride. I have noted down the license plates of two drivers: 8FCB20 and 5FN795. The driver with the plate 5FN795 repeated this behavior to several people, justifying it by saying he was waiting for a higher priority ride. The situation escalated, leading another potential rider to involve the police. I now have two pending charges on my credit card that require immediate removal. This was my first experience with Lyft and it left me disappointed. I intend to avoid using Lyft in the future and will caution others against it based on this incident. I suggest Lyft implement stricter vetting procedures for their drivers.

About two months ago, my account was deactivated after a rider wanted me to deviate 3 miles from the original route to pick up his friends. I refused cash payment and explained I only accept Lyft payments. The rider became upset, left the ride, and threatened to report me. A week later, my account was deactivated due to complaints from three people. I visited the Los Angeles hub for clarification, but I was not given a satisfactory explanation. I am seeking assistance to review my case and understand how I can reactivate my account with Lyft. Any suggestions or guidance from Lyft would be greatly appreciated.

I had a disappointing experience with a driver from your service. When I tried to get a ride from Walmart, the driver passed by me despite the GPS showing that he was leaving. To add to my frustration, I was charged a cancellation fee along with the ride fee. My name is Bernardino Aldaco, and my contact number is [redacted]. I request a refund for the charges on my card. I am disappointed with this service and had to book another ride. I hope to resolve this matter and possibly receive a complimentary ride to make up for the inconvenience. I was advised by another driver to contact you regarding this issue. It is disheartening to see dishonesty among your drivers taking advantage of customers. I am located in Slidell, Louisiana [redacted].

While riding with Lyft, I've never encountered any issues, but I do have a query. Tomorrow, I have to take my well-behaved 7.5 lb. toy poodle, Mocha, to the groomer's, which is a quick 10-12 minutes away. After his grooming, I'll need to bring him back home. Even though Mocha isn't a service dog, I've learned from various sources online that whether a driver will allow pets depends on the driver's preference. Since I need to get Mocha to the vet by 9:00 tomorrow, I am running short on time to find a dog-friendly driver. Is there a way to pre-arrange a ride with a driver who is okay with pets? - Theresakm

I picked up Khris as instructed, drove him to 43rd Ave. and Indian School, but he cancelled the ride as soon as he got out of the car. Unfortunately, I was unable to indicate that I completed the trip. As a result, I did not receive payment for the service provided. What steps should I take in this situation?

I have allergies, so I kindly request drivers to close the windows. Most drivers have been understanding and accommodating. However, today, while being picked up by Melissa with license # 7PRK326 at [redacted] Allston Way, she refused to close the window when I asked. I tried to explain, but she mentioned my perfume bothered her and refused. When I asked to leave, she replied rudely and asked me to get out, saying she would charge me for the ride. I received a charge immediately upon exiting the vehicle, which was just 2 blocks away from my destination. I promptly requested a full refund and called for another ride.

I have noticed two charges on my corporate card for rides during our annual conference. I need to submit expenses and would like to obtain the first name of the individual who used the card for these rides to request a receipt. If this is not possible, I will cover the charges myself. The charges are as follows: on June 18, [redacted], there is a $6.35 charge for a Lyft ride at 7pm, and on June 23, [redacted], there is a $45.77 charge for a Lyft ride at 8am.

I had trouble canceling a Lyft ride on time. After messing with the app to check prices at a different location, I later intended to request a ride from [redacted] Temple, LA, but the app mistakenly had my work address as the pick-up location. I tried to cancel, but it was challenging to navigate the app. Unfortunately, there is no contact telephone number for Lyft customer service, which is frustrating. They applied a $5.00 late fee, which I feel is unfair given the app's lack of clarity in selecting the pick-up location. I think the app should prompt users to confirm the pick-up location before finalizing the ride. This experience was frustrating, and I kindly request the late fee to be waived. Thank you for your attention to this matter.

Hello Lyft Team, I am writing to report an issue with a ride I accepted last night near Kelton Street in Techachapi, CA, to drive Christina to Lancaster at 12:45 PM. Despite being at the location at 12:44 PM, as per the map provided, Christina was not there, and I encountered connectivity issues. After waiting and searching the area, I had to return home. I missed a subsequent ride request due to unpacking my car. I believe there was a misunderstanding as I was estimated $45.00 for the trip, but it didn't occur. Furthermore, Christina missed her doctor's appointment in Lancaster as Lyft allegedly notified her that I canceled the ride. This misunderstanding led to her missing the appointment. I would appreciate a clarification on this matter or compensation for the confusion caused. Thank you.

I am interested in the Express Rental for individuals without a vehicle. It seems like a $[redacted] deposit is necessary for the background check and DMV verification, as well as to secure the rental vehicle through Hertz. I want to clarify if this $[redacted] deposit serves as both the reservation deposit and the security deposit upon approval. Additionally, after approval and picking up the vehicle from Hertz, will there be another deposit required by Hertz? I have rented from Hertz before and encountered issues with a declined soft credit check due to a new debit card. As I plan to use the rental to drive for Lyft, I hope to avoid any unexpected problems. I rely on Lyft frequently due to not owning a vehicle at the moment. Thank you for your assistance.

I left my phone in the car that picked me up early this morning from a job. I have not been able to find a phone number to recover my phone. Heading to work now and won't have time to deal with this. How can I retrieve my phone from driver Jessie who picked me up in Rowlett Tx at [redacted] Rowlett Rd and dropped me off at the Best Western Hotel in Rockwall, Texas? I do not have an alternate number, but you can drop the phone off at the hotel. Contact Mike Schabel at his email [redacted] Apologies for the frustration, I need my phone back urgently.

One of your recruiters mentioned I should reach out to you. She wanted to recruit me for Lyft driving. I used to drive for Lyft, but they deactivated my app due to a historical incident involving alleged domestic violence. Despite never serving jail time, a jury trial in Ohio resulted in a misdemeanor charge and 60 days of house arrest. I had a poorly performing attorney and couldn't afford a vigorous defense. This unfortunate event led to my Lyft dismissal. With 24 years of professional business ownership, I regret being judged due to unfounded accusations from a past relationship. I hope this sheds light on my situation for your understanding.

I need to report an issue with the ride service at the airport. The drivers I was assigned did not show up, and after waiting for 30 minutes, I requested another ride, which also did not arrive. The first driver was supposed to be driving a Camry, and the second one a Nissan Maxima. I had to resort to using Yellow Cab to get home and now need a refund. The drivers from Lyft, who failed to pick me up, are behaving unprofessionally and are dishonest. Please review my profile to see the drivers assigned to pick me up at Miami Airport today. They only answered my call once, and then stopped responding. My name is Alain Pierre Saint, and I have information about the drivers and the types of cars they were supposed to be in.