Lyft Customer Service Issues

I had a disappointing experience with Lyft recently. I received a 25% off promo via email and tried to use it Sunday night. However, upon entering my phone number and the provided code, the location details were incorrect. The driver ended up at the wrong address, causing major delays and confusion. After waiting for 15 minutes, I eventually had to cancel and use Uber instead. This unexpected switch not only cost me more but was also inconvenient. My overall experience with Lyft left me frustrated and dissatisfied. I hope they can review and improve their service for future customers.

On 7/5/18, in Las Vegas, Nevada, I was charged a cancellation fee. I requested a ride from Harrah's Hotel and Casino to the airport, clearly specified in the email. Despite confirming the pickup location as Harrah's, the driver was at a different hotel. When asked if I still needed the ride, I confirmed, but later received a cancellation notification from Lyft. I did not cancel the ride. Subsequently, I had no issues getting a ride from Uber. Please credit my account with the $5.00 cancellation fee promptly, or I will refrain from using Lyft in the future.

I was with a passenger who felt unwell and asked the driver to stop. However, the driver stopped on a busy street with child safety locks, and my friend couldn't open the door in time, resulting in him getting sick in the car. My friend apologized, helped clean up, gave $[redacted], and the driver still charged my account $[redacted] for cleanup. The driver's actions seem unfair as it was more about his handling of the situation than anything else. If he felt my friend was unfit to ride, he should have declined the trip. there was enough time to stop safely and open the doors for ventilation.

I signed up for Lyft but had trouble using it as I have two email addresses. One email was used to register, and the other received a $50 promo credit. I used the credit when the driver arrived and added a tip. Now, I'm expecting to only pay around $19 after deducting the promo credit. I got the promo code from [redacted], but couldn't understand how to navigate the app, leading to uninstalling it out of frustration. A friend booked a ride for me, and this was my first successful solo Lyft trip, though I found it annoying not knowing the price upfront. Luckily, the $50 credit helped. I used [redacted] to register. I redeemed the promo code, EMAIL5X, during a ride on July 10, [redacted].

I called Lyft for a ride to the airport. The driver was supposed to arrive in about 3 minutes. After quickly grabbing my things and going outside, I had to run back in the house for my sunglasses, which took about 90 seconds. When I returned, I noticed a car driving away without any notification from the driver. I requested another ride and encountered a slow driver who had difficulty communicating due to limited English. She even made a stop to pick up another passenger. Frustrated, I asked to be dropped off to request a new ride. Unfortunately, I couldn't contact Lyft due to an issue in the app, and the driver refused to cancel the ride. Stranded at a gas station and about to miss my flight, I had to walk back home. I am deeply disappointed with the poor service and multiple charges on my card for services I didn't receive. I am requesting a full refund for all three charges.

I am James B. I recently had a Lyft ride from Auburn to Loomis. The driver accepted cash for the second half of the trip, saying it was a tip. When I asked him to turn off the app, he insisted the money was still a tip. Feeling this was unfair, I refused to accept it. In response, he stopped the car in front of a police officer, had me removed from the vehicle, and did not return my cash. This behavior is unacceptable. I am disappointed and considering switching to Uber unless this matter is resolved promptly. I was also checked for warrants on the side of the road, which was humiliating. I would like a quick response to this incident.

I had a ride booked from LAX to my home in Pacific Palisades on July 9 at 11:45 PM via Lyft. However, the app mistakenly identified me at Salt Lake City and dispatched a driver there. Despite my efforts to change the location to LAX, the issue persisted. After contacting the driver, who couldn't resolve the problem, I received an email stating I would be charged $5 for canceling the ride. Around 12:15 AM, I managed to update my location to terminal one at LAX and was paired with a driver named John. Although he took a longer route, we eventually reached my home 15 miles away in about half an hour. To my surprise, the initial fare was $73, later adjusted to $65, citing distance and time exceeding the initial calculation. Normally, my airport rides range from $18 to $43 during the day. I seek either direct contact by phone or a fair adjustment for a ride with no traffic and mostly freeway travel late at night.

I encountered an issue with a driver refusing to provide transportation due to my luggage and child. Despite the driver saying I wouldn't be charged, the ride was cancelled, and I was billed for a no-show. This is the second time I've reached out to the company with no response. The customer service has been lacking, and it is frustrating to be unfairly charged $10 when I made an effort to use the service. I expect convenience and professionalism, which have been missing in my experiences. I am disappointed and seek a refund along with prompt communication.

On July 10th around 9:15 a.m., I requested a Lyft, a service that usually arrives within 5 minutes at my house. I had an appointment nearby at 9:40 a.m. I received a notification that the Lyft would arrive in three minutes, but it appeared to be stationary in Decatur. Subsequent messages indicated varying arrival times, causing me to miss my appointment. I tried contacting the driver to no avail. I had to cancel my appointment, incurring a possible $25 fee, and arranged alternative transportation. A different Lyft driver eventually arrived, and I explained the situation. Despite missing my appointment, I decided to go to the YMCA with her. Moving forward, I seek advice on preventing such incidents in the future.

This morning, I booked a shared Lyft ride, and despite Michael being close to my location, he drove past me and seemed to pick up another passenger. He marked that he picked me up even though he hadn't arrived at my location and later called to ask where I was. After waiting 40-50 minutes, I asked him to cancel. The app shows I am still on the ride hours later. I am frustrated and upset. I want a refund and think Michael needs better training on using Lyft's app.

Hello, My name is Aaron Alexander. I recently applied to drive with Lyft in Florence, Alabama, but unfortunately, I was denied due to a past criminal background check from [redacted]. When I was 19, I made a poor decision by renting motel rooms for people I didn't know well who turned out to be involved in illegal activities. I was charged with offenses I did not commit, which led me to accept an "Alford Plea" based on legal advice. This incident, though part of public record, is not part of my background check. Over the past 19 years, I have grown and changed. I am now in management at North American Lighting, married with two children, and deeply involved in ministry and drug rehabilitation in Tuscumbia, Alabama. I respectfully request a reconsideration of my application to work with Lyft. Thank you, Aaron Alexander [redacted] Helton Drive Apt G2 Florence, Alabama [redacted] [redacted] [redacted]

Hello, I would like to request a reevaluation of my denied application. It seems like the reason is my suspended driving license. I urge you to have a human review it instead of relying solely on the Consumer Affairs Computer. My license was suspended because I unknowingly drove a vehicle that wasn't registered, as I was unaware of a court appearance related to this matter. This occurred during a difficult divorce, and the vehicles were in my soon-to-be ex-husband's name, leading to the oversight. This was not due to reckless driving. Currently, driving for Lyft is crucial for me to earn an income. I sincerely hope you can reconsider my application with compassion. I am willing to provide any necessary documents to support my case. Thank you for your consideration, A.P.

Dear Lyft, I am a driver, and I had a passenger send a request for a pickup at the wrong location again. Despite my attempts to correct the situation, they continue to ask me to pick them up at an incorrect address. I had already canceled once due to the discrepancy in locations, and upon receiving another incorrect request, I chose not to accept it. Lyft's message about this affecting my acceptance rating is concerning, considering the circumstances. It would be beneficial for Lyft to have a phone number available for drivers to speak to a representative directly to address these types of issues promptly. Thank you.

The driver, Gurmukh, did not pick me up as scheduled. The GPS indicated he was nearing my location at [redacted] E 66th Street but then started moving away, showing a different location. Despite his message that he had arrived, he was nowhere to be found. I attempted to contact him through calls and texts but received no response. I am disappointed with the unauthorized charge of $12.38 on my card for a service that was not provided. Following this incident, I uninstalled the app due to issues with the checkout process. The driver's movements on the GPS did not align with my location or destination, causing me to be late for an important meeting at [redacted] Third Avenue, NYC. This experience was frustrating, especially as I had not used Lyft recently and only did so for my work meeting.

I have encountered issues with consistently receiving inaccurate messages from Lyft stating that I have left their system, while still receiving ride requests from the same location. Despite accepting five rides today, the app falsely claimed I refused them due to a network problem that turned my screen pink. A few days ago, I experienced a similar network issue preventing me from using the Lyft app. I rarely decline ride requests and actually desire more, aiming for 20 rides daily. The support system for driver assistance is inadequate compared to Uber, where immediate help is available via phone icon. I recently purchased a new Android phone to meet Lyft's system requirements, yet the lack of ride availability is impacting my earnings. I would appreciate a call in the morning at [redacted].

I was overcharged $18 for a small trip with Lyft. The app directed the driver to the wrong location, leading to a longer ride and additional charges. I did not originally accept the ride but was still charged, assuming Lyft would handle the trip correctly. Unfortunately, this was not the case, and I ended up paying more for a shorter ride. I am disappointed as we usually have good experiences with Lyft. I am requesting an immediate refund of the overcharged amount. Additionally, the lack of accessible customer service phone number is concerning. I hope to resolve this issue promptly. Thank you.

Yesterday, my wife and I took a Lyft from [redacted] Sacramento to [redacted] 8th Ave around 8pm. The driver, whose name I can't recall, made a wrong turn at Stanyan while heading south, insisting the map directed her to do so. I politely asked her to go straight but she reacted defensively, eventually asking us to get out of the car. We had to walk the rest of the way home, about a mile, which was not ideal as we are both in our 70's and unprepared for the weather. It was a disappointing experience. I believe a refund should be issued, and I hope drivers can exhibit more patience and courtesy in similar situations in the future.

I experienced a ride from New Castle, Delaware, to Philadelphia Airport where the car's air conditioning was not working in over 90-degree weather. The 50-minute journey was uncomfortable due to the heat, posing a potential health risk. I was unaware of the lack of AC before the ride and only found out when I asked the driver to turn it on, to which I was informed it wasn't functioning. Despite the windows being down, the hot air outside made the journey quite unpleasant.

I recently created a new Lyft account on my phone [redacted]. I used a promo code for $50, seeking 10 rides for $5 each. Unfortunately, the fix provided was only 5 rides for $2 each, resulting in a loss of $40. Additionally, while seeking assistance, I inadvertently requested a ride that was promptly canceled, but I was still charged $15. My contact information is available at [redacted] or [redacted] I prefer to be reached at [redacted] The lack of satisfactory resolution, poor customer service, and unexpected charges have left me dissatisfied with Lyft's service.

I wanted to bring to your attention the concerning behavior of one of your Lyft drivers, Daymon Mcnichols. He has been reportedly overcharging customers and even taking their belongings. He disclosed this information to me personally, mentioning that his account was recently frozen due to customer complaints of overcharging. This behavior extends to his work with Uber as well. He seems to have criminal intentions, which may result in more complaints. It's crucial to investigate further and possibly pursue legal action against him. Driving a white charger, he poses a risk to customers' funds unless action is taken promptly to prevent further misconduct that could tarnish your company's reputation.