Lyft Customer Service Issues

Today, at 11:15, I requested a ride from [redacted] Clinton St. using Lyft. Despite receiving a notification that a driver was on the way, the car did not stop for me even though I was waiting outside my building. I tried contacting the driver twice, but got no response. As a result, I had to call Lyft again for another ride. During this time, I also received a fraud alert call from my credit card company. Standing in the 90+ degree heat made me late for my appointment in NYC. I have already contacted my credit card company to dispute the $10 no-show fee. I kindly request that Lyft removes this charge. Thank you.

I started driving for Lyft last Tuesday and took a break from driving this past Saturday and Sunday. When I stopped driving, I had a [redacted]% acceptance rate. Yesterday I logged into my driver's account to check how much I had earned, but I didn't go into driver's mode. Later, when I checked my phone, I noticed that I missed 3 or 4 Lyft requests, which brought my acceptance rate down to 90.1%. I'm not sure how this happened, but I suspect my 3-year-old grandson might have played with my phone before it locked. In any case, it was unintentional. Given my previous acceptance history and the circumstances, is there a way to reset my acceptance rate or forgive those last 4 requests? I really want to maintain a [redacted]% rate. Thank you in advance for your help and understanding.

On July 31, [redacted], an unknown driver helped move five boxes and bags to a storage unit. Upon reviewing my social security card statement, I noticed two unexpected charges. The driver returned, which resulted in a $92.00 charge, whereas the initial booking was for $20.00. Additionally, there were extra charges totaling $[redacted].89 plus $7.00 in tax. The ride was brief, and the driver volunteered to handle the boxes. During the ride, my son wore a $[redacted] necklace that the driver accidentally broke. How can my son be reimbursed for the necklace?

I had requested a driver this evening to pick me up at the front entrance of the Wal-Mart store where the sign above says "Market." The driver arrived but went to the wrong entrance, causing me distress as I waited with perishable groceries. As a cardiac patient, it was incredibly frustrating to be left stranded. Despite my instructions, the driver left and still charged me for the ride. This company seems to have issues with drivers not following instructions. I am very upset about the whole situation and besides refunding my money, I wonder how they can compensate for my inconvenience, the risk to my perishable items, as well as the stress and health impact it had on me. I hope they take the necessary actions with the driver and address this matter properly.

This has happened not once, not twice, not thrice, but four times now. My rides were cancelled, and exorbitant charges were applied. Every time I contacted the Lyft driver for directions, they couldn't provide clear instructions. In frustration, they would cancel after two minutes, leading to charges. This process is unacceptable. On top of this, one driver even rudely disconnected the call when I asked for directions. It's incredibly stressful, particularly after a long and exhausting day. I kindly request a refund of the $30 for all the cancelled rides that were not my fault. I appreciate your prompt attention to this matter.

I need to reach out about some charges on my bank account that I did not authorize. Despite changing my card twice, the problem persists with Lyft charges coming out. This has led me to believe my account details are linked with your company. I call continuously to dispute charges made in San Francisco despite living in Houston. I require immediate resolution and wish for a detailed conversation. I've already sent an email but have not received a response.

As a new user of Lyft, I recently used the service for a ride to and from my destination. Unfortunately, my first driver was a bit lost and even made an unexpected stop, leaving me in the car for about 10 minutes. The second driver who took me back home had a dirty car and his seat was pushed so far back that it was uncomfortable for me. This experience has left me feeling disappointed as I ended up spending over $60 for these rides. I feel the service was overpriced for the quality I received, and now I am seeking a refund for my experience.

Hello, I have only used Lyft once, back in December 15, [redacted]. Uber estimated the ride at $12. I opted for Lyft using a first-time user code. Sadly, the code didn't apply, and the ride cost me $18.81, $6 more than Uber. Disappointed, I expected a first-time user discount. Following the ride, I emailed Lyft but received no response. In contrast, Uber's customer service promptly addresses my concerns and offers instant refunds. Displeased with Lyft's service, I avoided using them again. Even though I receive emails from Lyft with $5 credits, my prior experience makes me skeptical. I was promised a discount by Lyft but didn't receive one. Unless Lyft provides a substantial refund, I will stick with Uber. Thank you. Best, Matthias

I was supposed to be picked up at the light rail station; however, the driver was confused as there was a fence preventing him from reaching me upstairs. Despite trying to explain my location, the language barrier caused frustration, leading the driver to hang up. This experience was disappointing as a loyal customer. Please address this issue promptly and refund my Mastercard. I cannot afford multiple charges for rides due to this error. Another driver managed to locate me efficiently and was fluent in English. Kindly review my account and resolve this matter promptly. Thank you for your attention to this issue.

I am currently experiencing some frustrations with the service. When I am offline for two hours, I still receive a driver contact which leads to misunderstandings. Also, I was called out of the airport queue when I was next in line, only to be sent two miles away for a low-paying ride. The support line does not address the drivers' needs effectively, leaving us without proper assistance unless there is a serious emergency. Without a designated hub in Charleston, SC, the benefits for drivers like me are minimal. There is no upfront cost estimate for trips before accepting them, putting drivers at a disadvantage. I believe there is room for improvement in supporting the drivers who contribute to the service.

I have noticed that my Lyft app shows the name Christopher Riley, but I have only used the app for a couple of rides when my car was being repaired earlier this year. I was surprised to see multiple charges on my bank statement for rides I didn't take. I live at [redacted] Carolyn Dr NE, Atlanta, GA [redacted]. I am disputing these charges except for the two rides I actually took in April. I am unsure about the origin and destination of these mystery rides as I don't have a ride history. There is a pending charge of $15.80 on my card ending in [redacted]. If needed, I can assist in identifying the culprit if I know the name the driver asked for during pickup. Thank you.

Hello, this is Janie. I recently discovered unauthorized Lyft charges on my bank statement totaling $39 on August 1st, 2nd, and 3rd, as well as a charge of $14.95 from July. I did not use Lyft on these dates and find this troubling. I have already canceled my card and may involve the authorities if this matter is not resolved. Please contact me at [redacted] to address this issue promptly. Thank you.

To: Lyft HQ [redacted] Berry Street, San Francisco, CA [redacted] To Whom It May Concern, My name is John Piller, and I am a Lyft driver in the Antelope Valley area of Southern California. I wanted to bring some driving issues in this region to your attention. The Antelope Valley is a vast area that presents unique challenges due to the distances drivers have to cover to provide Lyft services. Many drivers, like myself, rely on Lyft as their main source of income. In this area, drivers often have to travel long distances, sometimes as far as 25+ minutes or miles, to pick up passengers. Many drivers find it cost-ineffective to accept rides that require such extensive travel for minimal fares, which does not cover fuel expenses or the wear and tear on our vehicles. The lack of "Prime Time" opportunities further affects driver earnings in this area. I suggest implementing a surcharge for customers if drive times exceed 10 minutes or 10 miles. This added incentive would make it viable for drivers to accept longer distance requests and improve service for Lyft customers in outlying areas. A reasonable surcharge proposal could be 11 cents per minute and 0.[redacted] cents per mile beyond the 10-minute/10-mile threshold. This strategy could help Lyft retain customers in these areas and prevent them from using alternative services. I believe this surcharge should only apply to drivers residing and working in the Antelope Valley or similar regions. Thank you for your attention to this matter. John Piller III.

At 7:19 AM CST today, I booked a Lyft (used 6 days a week). The driver arrived at the wrong pick-up location (one block north of my address). I offered directions, but the driver didn't arrive promptly. After waiting and the driver not answering my call, they canceled one minute later. This unprofessionalism made me late for an important meeting. I have spent over $8,[redacted].00 in a year with Lyft. I hope you can review my account to verify this incident. I am not satisfied with a $10.00 voucher as compensation. I believe Lyft can offer a better solution. As a loyal customer, I am looking forward to your response. Thank you. Yours sincerely, Felix Camacho

I recently applied for a job and was rejected due to my past. While I understand the need for caution, I want to share that I am a born-again Christian who now preaches the Word of God. I've been happily married and live a life dedicated to God. I will soon be returning to prison as a minister to bring hope to others. Currently, I work as a driver for Waitr and was looking forward to the potential flexibility and meeting new people through this job opportunity. Everyone has a past, but it doesn't define who we are now. It's important to get to know someone before passing judgment, as we all have stories that have shaped us. Thank you for the reminder that God is always looking out for me, even in the face of rejection. Have a good day!

Today at 7:19am CST, I placed an order with Lyft, a service I use six days a week. However, the driver arrived at the wrong location, one block north of my address. Despite offering assistance with directions, the driver claimed to be on the way but never arrived. After waiting and attempting to contact the driver, they canceled the ride, just one minute away. This caused me to be extremely late for an important meeting. In the past year, I have spent over $8,[redacted] using Lyft. I believe this incident should be addressed promptly. A $10 discount voucher is insufficient for such a disappointment. I hope for a better resolution from Lyft. As a loyal customer, I am looking forward to your response. Thank you, Felix Camacho.

I recently downloaded the Lyft app on August 10, [redacted] to use it for the first time. However, I didn't receive the first time user discount or see where to enter the promo code. I was in an emergency situation, as my daughter and I are currently homeless. We took a Lyft ride to a hotel, and while the driver was great, I really need that $20 discount that was supposed to apply to my first ride. Is there any way to adjust the charge on my debit card to apply the discount after the fact? I'm struggling to find a way to contact Lyft customer support directly. I hope someone can help me with this issue promptly.

Yesterday, I scheduled a Lyft ride from [redacted] Park Lake Ter, Bradenton, FL. However, there was a mix-up, and the driver thought I was at McDill AFB in Tampa. I clarified my pick-up and drop-off locations to no avail as the driver headed to the wrong place. I canceled the ride and was charged $5, despite not being at fault. Moreover, I was promised a 25% discount in two separate emails. Due to the confusion, I opted for Uber for the initial journey without any discounts. On the way back, I reluctantly used Lyft again without receiving the promised discount. Please refund the cancellation fee and honor the 25% discount as indicated. Otherwise, I will have to reconsider using Lyft in the future. Thank you. - Dail Weinberger

I am using a Visa direct deposit debit/payroll card that usually works everywhere. However, when trying to use it with PayPal, I encountered issues. I have been unsuccessful in reaching out to PayPal for assistance, despite using the same card previously for sending money to a friend. I used to rely on the Dr. in the past until there was an update that is now causing problems with installing the app on my phone. I heard positive feedback about using Lucy, so I decided to try it out, especially since my phone can only accommodate one extra app currently. I have been attempting to seek help from Lyft and PayPal all day without any success. As I rely on these services to commute to and from work due to not owning a car, I find the situation frustrating, especially with the hot weather making walking unbearable. Improved communication is necessary promptly.

Hello, I'm Amanda R. I arranged for a pickup at LaGuardia Airport's Terminal B, Column G, but unfortunately, the driver didn't show up at my location. Despite tracking his route, he stopped too far away for me to reach with my luggage in one minute. I attempted to contact him three times but received a voicemail each time, stating he was unavailable. Concerned about being charged for the full ride, I saw the notice that the driver would leave in 60 seconds, so I canceled and was charged a $10 fee. I'd appreciate having the charge waived because I waited outside for 20 minutes, only for the driver to show up in a different location I couldn't reach in the given time.