Lyft Customer Service Issues

On August 7, [redacted], I requested a driver to pick me up between T3 & T4 at the arrival level. Despite being at the designated pick-up spot, the initially assigned driver did not arrive, and I was reassigned to Mr. Davis. Although Mr. Davis arrived promptly, I was charged $5.00 for not being at the pick-up spot, which was not the case. I have always been diligent about standing at the right spot and communicating with drivers. I was expecting a driver named Adrian, but he never appeared. It is frustrating to be charged incorrectly, especially when I followed all the procedures correctly. I have been a loyal customer and usually do not complain, but I feel it is important to address this situation. If there are any further clarifications needed, please reach out to me at [redacted].

I have been a Lyft driver for over three years. Today, I faced frustration while using the Sanford airport Q system. The close parking proximity made it challenging as any slight movement triggered a warning about being removed from the Q. Despite patiently waiting and reaching #2 on the list after almost 3 hours, the system gave me a countdown warning for supposedly moving away, which I had not done. Despite my efforts to navigate the parking lot again, I was removed from my spot and placed last at #16. My experience with Lyft today was incredibly disappointing due to these issues. I hope this matter is addressed promptly. Thank you for allowing me to share my concerns.

I was charged a cancellation fee unjustly. The Uber driver, Igor, was assigned through my girlfriend's Lyft app. Despite us waiting for him to arrive for a considerable time, we noticed he was nearby but stationary, playing online poker. In an attempt to expedite the journey, we walked towards his location but upon realizing his lack of professionalism, we chose to cancel. Upon attempting to request another ride, Igor was assigned again, leaving me unable to cancel the ride without incurring a fee. After confronting him, he nonchalantly canceled the ride with the fee. This left me feeling taken advantage of and frustrated over the situation.

I am a big fan of Lyft and have been using it for the past 6 months. I requested a Lyft this evening in Banning for 4 people. When the driver arrived, he already had a passenger in the front seat and mentioned that he didn't have enough room for all 4 of us. I was surprised as I thought selecting a ride for 4 people meant there would be enough space. The driver's name was Rogelio, an Asian man. This experience was unusual for me as I have never encountered such a situation with Lyft before. In the end, we decided not to use that ride and went with someone else.

I would like to bring to your attention an incident I experienced with a driver. We were matched for a ride, but his car did not move for over five minutes. When I called, he claimed there were already four passengers and asked me to cancel, which seemed unreasonable as he was also active on Uber. When I suggested he cancel instead, he refused, stating he would no longer use Lyft. I had to cancel the ride, despite his 4.9 rating not reflecting his behavior accurately. I am reporting this driver with the following details: Driver: Ted Vehicle: Toyota Corolla License Plate: 8DRM936 Contact: [redacted] Incident Time: Saturday, August 11th, 10:07 PM Thank you.

My daughter H.M. who works at Hooters in Newark, Delaware, has taken my Capital One card without permission and is using it for Lyft rides linked to my 14-year-old son's email, F.A. at [redacted] I have attached my contact number, A.W. at [redacted]. Please reject any future rides. I am contacting the authorities about this issue. Moving forward, customers should provide more identification when using credit cards due to theft incidents. It's important for Lyft to verify IDs or speak directly to customers to prevent misuse. I will be reporting this to the Better Business Bureau and Facebook since my card was used illegally for Lyft rides, and this is the second time it has happened.

I encountered a distressing situation with a Lyft ride I booked at 2:30 am on August 12th, [redacted]. While driving home, the front left wheel of the driver's car popped. Instead of immediately addressing the issue, the driver attempted to fix it on the shoulder of route 76 with us in the car, only calling roadside assistance after half an hour. With roadside assistance taking another hour and a half to arrive, I had to contact the police around 3:30 am as per Lyft's accident protocol. The police arrived around 4:00 am – almost two hours after the initial incident. The driver seemed irritated by my actions and tried to assure me that another Lyft was on its way, which was not feasible given our location. Roadside assistance eventually fixed the car, but I was charged $29.42 for what should have been a 25-minute ride. The driver admitted to ignoring his car's tire warning light, which is concerning for passenger safety. I believe a full refund is warranted due to the unsafe and uncomfortable experience.

I used Lyft twice over the weekend and encountered the same problem with the app on both rides. On Friday, August 10, my trip from 30 Lawrence Street in Boston to Dorchester, MA was directed to Chandler Street instead. Despite this, the driver was able to pick me up where I was waiting. The next day, on Saturday, August 11, my pick-up location at State Street/Long Wharf and Atlantic Ave. was mistakenly changed to [redacted] Milk Street. This caused the driver to circle back passing my original location, which was inconvenient while carrying suitcases. The app should allow for editing pick-up locations as the drivers are not at fault; they simply follow the app's directions. It's clear that the issue lies with the app's choice of irrational pick-up spots, despite knowing my actual location.

Over the weekend, I used Lyft twice and faced the same issue with the app. On Friday, August 10th, when I requested a ride from Boston to Dorchester with two suitcases, the app directed the driver to Chandler Street instead of Lawrence Street where I was waiting. Despite this, the driver managed to pick me up at the correct location. The following day, August 11th, I tried to get a ride from State Street/Long Wharf at Atlantic Ave but the app directed the driver to [redacted] Milk Street, causing unnecessary detours. Both times, the app didn't consider my actual location, leading to inconvenient pickups. It's clear that the problem lies with the app and not the drivers, as they simply follow the app's directions. The app should allow editing of pickup locations based on the user's actual presence, especially when carrying luggage.

I took a Lyft ride on Friday, August 10th, around noon. I was picked up from [redacted] Via Mariposa West, Laguna Woods, CA, and dropped off at [redacted] Via Fabricante, Mission Viejo, CA. The ride was supposed to cost $7.15 with a 25% discount. However, I received an email with a receipt showing the correct pick-up point but the wrong destination in Costa Mesa, CA, and an incorrect charge on my card. I want to pay the driver the correct amount, which should be around $7-8. Please investigate and correct this error promptly. Thank you for your assistance.

I had a disappointing experience taking a Lyft ride in New Orleans, LA. The driver's car had a strong smoke smell, which made the humid weather even more uncomfortable. Despite knowing the way home to [redacted] Touro Street, New Orleans, LA [redacted], I directed him to go via North Rampart, but he insisted on taking a longer route following his GPS. The charges for the ride back and forth were $15.00 each, resulting in four different charges on my account. I urge Lyft to investigate my account promptly as I intend to escalate this to the Better Business Bureau if not resolved quickly. Thank you.

I encountered an issue with Lyft where they put a $15 hold on my $25 gift cards twice, causing my account to go overdrawn. While I did get the $15 back on two occasions, it led to overdrawing my account and using up my credits. In one instance, after a ride, my card was charged but the money was not released as before. Recently, despite showing my next ride as free, it charged my card and used my credits instead. This has left me -$70 and some change. I believe Lyft's handling of the funds caused this situation. I have evidence in the form of pictures of my account. I am requesting a refund of the money and the addition of a $25 gift card to my account. I have been a loyal Lyft user for about a year without facing such issues. As a person with disabilities living on a fixed income of $[redacted] a month, Lyft is crucial for emergencies, and this ordeal has left me stranded. Please assist me in resolving this matter. Thank you. Nicole

I received a call from a driver for a scheduled pick-up in New Orleans today, but I left the city on Monday, 8/6. I canceled the trip on the app as I didn't request it and should not be charged for this. I'm worried my account might be compromised or there's a glitch in your system. Please investigate and ensure I'm not charged for the cancellation. Yesterday, I was notified of a ride 10 minutes away, but I was not in New Orleans and haven't used Lyft this week. Please make sure no charges are applied for yesterday's ride as well. I'm currently not in New Orleans and haven't used Lyft since last week.

I had two Lyft rides scheduled in the past two weeks, both for early morning pickups that never showed. On 7/31 for a 8/1 pickup at 6am, and on 8/12 for a 8/13 pickup at 6am. I had to scramble to find alternative transportation to work since I don't have family in town to rely on and the bus schedule doesn't align with my work hours. Depending on Lyft for my commute has been unreliable with no drivers showing up as requested. It's frustrating and inconvenient. I hope this issue gets resolved so that I can trust the service in the future.

While in Virginia Beach, VA, I requested an Uber ride instead of Lyft due to some issues with Lyft. The driver, David with a Nissan Versa VZE493, picked me up from Tide Water Community College. Unfortunately, the ride ended in a terrible manner. David insulted me, threw my bags out of the car, and left me stranded. His behavior was unacceptable, and I felt unsafe. I've reached out to Uber about this incident and felt compelled to share this experience. I will also inform Lyft of what happened with David. It's important for Uber to address this situation so that other riders are not put in a similar position. This is the first time I've had to report a driver like this, and I hope steps are taken to ensure the safety and respect of all passengers. Thank you for your attention to this matter.

Dear Lyft, I made a mistake today while using the Lyft app that might have affected my driver's rating. This was my first time using Lyft, and I accidentally selected a shared ride option that didn't work out well because I had 5 large boxes and another person with me. Typically, I use Uber, but since I recently moved to Toronto and my Uber account was linked to a foreign card, I decided to give Lyft a try. I fear that my driver's rating may have been impacted due to my error. Despite the situation, our driver, Kanan, remained polite and composed, even though he had to stop the ride and drop us off. I hope that you can overlook any negative feedback from the other passenger and understand this was my mistake, not Kanan's. Best regards, Andrew Howarth

I had an unpleasant experience with a previous Lyft driver named Nicholas, who was under a different account named Stephanie. He was on the phone the entire ride, making us arrive late at my destination. I left negative feedback. Recently, I used a new account, booking a ride as Ammar, and to my surprise, I was paired with Nicholas again. When I entered the car, he recognized me from the earlier trip and reacted angrily, even smelling of alcohol. Despite trying to keep the situation calm, he ended up yelling at me. Refusing to continue the ride, he dropped me off on the side of BW Parkway during rush hour, making me late for work. I would appreciate if Lyft could reach out to me via email at [redacted] or call me at [redacted] for further details. Thank you.

I recently got approved by LYFT to drive using my phone number ending in [redacted]. I bought a new phone at T-Mobile and while transferring the Lyft app to my new phone with the number [redacted], I had to reset my Gmail password with the T-Mobile agent. After this, my Lyft account got deactivated, possibly due to having two accounts. I have been trying to contact Lyft to resolve this for 48 hours with no luck. It's been challenging to speak with someone from Lyft. Everything on my dashboard is approved, and I just want to get back to work. Could someone please call me regarding this issue? Thank you, Josephine M.

I was once again overcharged by Lyft for my ride last night. This is the third time out of the last four rides. My ride to the bar cost me $5, but my ride home was $38.20 for an 8-minute, 3.3-mile trip. I want a refund for this overcharge and some additional credits. This keeps happening, and I want it to stop. Lyft picked me up from my home address, but sometimes they take me from a bar 15 miles away. Please adjust my account and provide me with extra ride credits. Thank you, Jeffrey M.

I frequently use Lyft and have had no luck getting help from customer service after trying twice. I prebook my rides the night before to get to the airport twice a week. I've faced several issues with drivers not showing up on time or being severely late, causing me stress to catch my flight. Even though I schedule in advance, drivers should honor the commitment or at least notify me if they can't. This way, I can make alternate plans in time. It's crucial for me to get to the airport promptly. Thank you, CJ