Lyft Customer Service Issues

I've reached out several times regarding a charge I received for a ride to Logan Airport last Saturday. I arranged the pickup by phone, and my friend was advised upon arrival at Qatar Airlines that there would be no charge to him. I possessed a $50 coupon that seems to have gone unused since he was informed the fare was covered. I am unable to contact you directly due to a lack of funds in my account to cover the charge. As no response has been provided, I have sought legal assistance. It is concerning that your company is unreachable by phone, which appears to be unlawful. I insist on the removal of the charge from my bank account and urge you to get in touch with me. - M.S. [redacted] South Weymouth, MA

This is the fourth time in the past few days that my driver took me to the wrong location, which was an hour away according to the app. Despite correcting the drivers three out of the four times due to frequent pick-up locations for work and shopping, today's driver had the wrong directions. Unaware of the issue until we were on the turnpike, I was shocked to see the app showing the correct route. Even with the child in the car confirming my address was 48 minutes away, we still got lost when the driver typed my address into Google Maps. The 10-minute ride cost me $27, and I am seeking a refund or a discount on future rides due to the recurring issue. I also request that my address be updated correctly on the driver's app to align with the passenger's information. Thank you for your prompt attention and support.

Continuation of the letter initiated on August 15th. The problem has not been resolved. I recently received an offer for $50.00 for Lyft rides, however, I do not require Lyft's services as I have my own transportation. I would like a refund instead. Another offer of $25.00 was received today, which does not address my concerns. I demand the return of my funds that were wrongly taken. I have provided all necessary information for resolution. If this matter is not addressed promptly, I will escalate my complaint on various social media platforms to seek assistance and gather information from others who may have faced similar issues. Unauthorized payments for rides need to be dealt with promptly and efficiently. Sincerely, Larry P. [redacted] Carolyn Drive NE Atlanta, Georgia [redacted] Phone: [redacted] Email: [redacted]

I rely on Lyft for my daily commute, and this morning I encountered an issue with a driver named Johnny. Despite the app showing he had arrived, I tried contacting him via calls and texts with no response. Eventually, he canceled the ride, and I was charged a $5 fee. This is not a common problem for me with Lyft, and I feel frustrated about being charged for a situation that was out of my control. I could see on the app that the driver was nearby, and it seemed like he turned around and left without attempting to locate me. Previous drivers in similar situations have typically called me.

On Tuesday, August 14th, my last two rides had multiple passengers. I am curious about how to verify the number of passengers for each ride. The most recent passenger mentioned she only requested the ride for herself and her mother, yet there were two additional passengers. The ride before that also had more passengers than expected. I want to ensure I am compensated correctly and suspect this may not be an isolated incident. Looking for guidance on this matter. Thank you. - D.R.

While dropping off my daughter at Gehring Elementary Academy of Science and Technology, a driver entered the driveway the wrong way, nearly causing a head-on collision. I have photographic evidence of the incident, including the license plate number. The driver operates for both Uber and Lyft and was driving a silver Hyundai Sonata from the early 2000s, with Nevada license plate [redacted] D53. The driver had one brake light and one turn signal not functioning, and displayed Uber and Lyft advertisements in the windows. This reckless driver, an African American woman in her 30s, behaved rudely and made inappropriate gestures when confronted. I intend to report this behavior to the school and local authorities for appropriate action.

I had a negative experience with Lyft recently. Two days ago, I requested a ride, but the driver went in the opposite direction of my destination, leading to the ride being canceled. After over 10 minutes of waiting, the driver canceled, and I was charged. I tried again, but the next driver also passed my location without turning back, so I had to cancel to avoid being charged unfairly. I've had similar experiences over the past two months, where drivers struggle to find my location. I am disappointed with the service and considering switching to Uber due to repeated issues.

I used Lyft for a brief appointment and later attempted to book another ride but got an error message about the first ride still processing. Despite spending an hour trying to request a new ride, I was unsuccessful and had to resort to a more expensive taxi. The lack of assistance through the online help center to address the issue or get guidance on booking a second Lyft ride during the processing of the first one has left me frustrated. I am considering switching to Uber due to this experience.

When my Lyft driver arrived to pick up my husband, myself, and our two little dogs, there were some issues. The driver asked my husband to put the dogs in the trunk, something I would have objected to if I had heard. I think the driver should have clarified that he preferred no pets in his car so we could have requested a different driver. Once inside, the driver insisted the dogs stay on the floor and muttered messages throughout the ride, displaying rudeness. Upon drop-off, there was a verbal confrontation between the driver and my husband, escalating to a threat of physical altercation from the driver. This behavior is completely out of character for our several years of using Lyft. I'm upset and believe I should not be charged for this ride.

I'm 83 years old and unfortunately faced some difficulties with a Lyft ride recently. I intended to go to "Home" but an address 10 blocks away showed up instead. Despite trying to correct it and not finding a way to do so, the driver arrived at a different location. I had to walk to meet her and then discovered she couldn't change the address either. The driver dropped me off at a construction site by mistake, further inconveniencing me. I was later advised that the first driver could have corrected the address. It was also unpleasant to have loud music in the car. I might consider using Uber for my future rides.

This afternoon, I requested a ride from Lyft as usual. Unfortunately, the driver who was sent got lost and did not arrive. The second driver that arrived went to the wrong location despite a courtesy call. Upon realizing the error, I attempted to communicate with the driver via phone, but there was confusion about the directions. After expressing my intention to cancel, it seemed the driver canceled first. When I contacted Lyft again, I was connected with Peter, who has always been punctual and friendly. I have considered deleting my Lyft account unless a refund of $5.00 is issued. The issue is more about the principle of good service, as I have invested a significant amount with Lyft. If my needs as a paying customer are not met, then continuing to use the service seems unnecessary.

I pre-booked a Lyft ride to the Mega Bus station to ensure punctuality. Regrettably, I fell asleep during the trip, only to wake up to find we had overshot my stop. Despite my destination being clearly set for the Mega Bus terminal, the driver, identified as Princess driving a silver Toyota Avalon with license plate CDY6219, confused it with Greyhound and circled the block unnecessarily. Consequently, I missed my bus and incurred an increased charge of $44 due to this deviation. I am now appealing for not just a refund of the fare but also my missed bus ticket cost.

On August 11, [redacted], at 2:41 PM, I was picked up from LaGuardia Airport to be driven to St. James, New York. During the ride, the driver started falling asleep at the wheel, and despite my efforts to keep him awake by engaging in conversation, he continued to doze off and swerve. When I mentioned his drowsiness, he jokingly replied that he was "sleep driving." I have expressed numerous complaints to the company and have found their lack of customer service support frustrating. The absence of a phone number and the unhelpful responses when you do manage to reach someone is concerning. In my next correspondence, I intend to contact the Better Business Bureau and share my experience on social media to raise awareness. I paid $[redacted] for my trip, and while I am grateful to have arrived home safely, it was only because I took measures to ensure the driver stayed awake. Despite them offering a $25 coupon as compensation, I question the fairness of this gesture given the gravity of the situation and the inadequacy of their response.

I recently experienced a disappointing situation with your driver. He was impolite and left me stranded at the first stop, less than a mile from my home. The ride was meant for my convenience, and being barefoot, the walk back was extremely difficult. He didn't even wait for two minutes; all I did was go to the ATM and return, only to find him gone. I needed the ride for safety after withdrawing rent from the ATM, and his actions left me feeling abandoned. I had no opportunity to contact you directly for assistance, which is frustrating. This experience has left me dissatisfied with your declining customer service standards. Please refund my money promptly. Thank you.

On Friday evening, my ride from Santa Monica was frustrating. The first driver I ordered went to the wrong door for pick up (on the other side of the building). Despite calling and texting him twice for clarification, he did not respond and left, causing me to get charged a no-show fee. This was unacceptable; I request an immediate refund. Subsequently, the second driver I booked also went to the wrong location, even after I called to confirm. She had limited English and hung up abruptly. Fortunately, I saw her at a nearby restaurant and managed to board. It's essential for drivers to follow the correct pickup locations rather than choosing what's convenient for them. The experience left me extremely frustrated. -T.V.

I requested a Lyft like I always do every afternoon, selecting Lyft and so on. Usually, contacting a nearby driver went smoothly. However, this time the driver never showed up, despite my three messages. I realized he had canceled the ride when I saw the app showing a new driver had been requested, which I did not do. I want a full refund for the first driver, but I am willing to pay Larry. I spend a lot on Lyft, around $[redacted] a week, and have been a loyal customer for almost three years. I believe in Lyft's great service and hope you will address this issue promptly. Thank you, Beth.

Subject: Review and Rating Inquiry To Lyft Support Team, I recently received an email that surprised me. With 35 years of experience in Customer Care and Marketing, I hold great respect for both people and the Lyft Family. I am dedicated to providing exceptional service to all riders, ensuring a clean and pleasant experience. My commitment to customer satisfaction has been recognized with numerous National and Regional Awards. Despite receiving glowing feedback from most customers, one complaint has significantly impacted my rating. I kindly request a review of my driving record, which has been spotless for the past 35 years. The incident in question involved a drunk customer, highlighting the challenges faced by drivers in certain areas during weekends. I am passionate about my work and strive to exceed customer expectations. I would appreciate guidance on how to improve my rating from 3 to a range of 4.7-5. Your assistance in this matter is highly valued. Thank you for your attention to this issue. Best regards, Dave N. Phone: [redacted]

Unsatisfactory Ride Experience I experienced an unpleasant ride with one of your drivers. Despite providing the correct destination, the driver drove slowly and disregarded directions from the navigation system, myself, and even a pedestrian he engaged in conversation with. The driver ran a red light and nearly caused a collision with a large SUV, only narrowly avoided due to the other driver's quick reflexes. My grandson was able to locate me using our phones and came to my rescue, but the Uber driver did not heed my instructions to follow my grandson or allow me to retrieve my belongings to join him. I expect a sincere apology from your company, and my grandson, Christopher Taylor Sotelo, on my behalf, requests a full refund. Signed, William Howden.

I just had to share my experience with a truly exceptional Lyft driver. At 2:30 am, after a mix-up at Boston Medical Center, my phone died while trying to reach my driver, resulting in a canceled ride. As I headed back inside, the driver, Dedric, appeared, confirming I was his intended passenger. Despite the canceled ride, he offered to take me home to Dorchester if I guided him. Dedric's selfless act of kindness stood out as he refused any payment, only wanting to ensure my safety. His red Nissan Altima, license plate 4SR324, made a significant impact on me on that August 20, [redacted], early morning. It's heartwarming to know that such compassionate individuals like Dedric exist, and I'm truly grateful for his extraordinary gesture.

I received a notification that I didn't pick up the passengers at their designated pickup spot. I did pick them up where they were standing, but there was a couple where no one showed up. I'm driving passengers to their location; it's challenging to answer phone calls or texts for additional pickups while driving. Safety is essential. I followed the protocol instructed in the guidebook. Some passengers were rude, and some didn't mind me using GPS, while others tried to navigate for me. I ensured safe driving throughout the trip.