Lyft Customer Service Issues

I have been trying to contact LYFT regarding two rides I provided. The first ride was from Howard Johnson Plaza to Monona Terrance Convention Center on August 18. The second ride was from [redacted] Observatory Drive to Madison International Airport Dane County Enterprise Rental Car. I am having trouble logging these rides due to phone issues. I need LYFT to contact me as soon as possible as I also need to report my wages to unemployment. I am looking for an address and phone number for LYFT. Additionally, I would appreciate any experienced LYFT drivers who can provide support as I am new to this. This is my third day driving. Thank you.

I am new to using Lyft and encountered some confusion when trying to schedule a ride for 9 pm. Initially, I tried to order a driver assuming I would be asked for additional details like the pickup time or number of riders, but the prompt did not appear as expected. I then attempted to contact the driver via text and was advised to call instead because the driver was likely driving. When I called to schedule the pickup time, I was informed to cancel and reorder at 9 pm. However, upon canceling, I was charged a $5 cancellation fee. As a first-time user, I believe I should not be penalized for this issue. I kindly request a credit of $5 to my account. My email is [redacted] and my phone number is [redacted].

I have noticed some recurring issues with the navigation app that need addressing. The app often provides incorrect information leading to situations where drivers are instructed to make illegal U-turns or miss turns. For example, on I-10 freeway in Los Angeles, the app directs drivers to the wrong lane for exiting onto Fairfax Ave, causing them to miss the subsequent turn onto Fairfax Ave southbound. Such errors can be frustrating, especially in a city like LA where driving can be aggressive. I have decades of safe driving experience, including driving trucks, but currently, I am driving for Lyft due to dental work constraints. Additionally, I would like to suggest a driver etiquette rule. In situations where a driver with a passenger needs to change lanes and another driver without a passenger blocks them, it can create unnecessary conflict. Implementing a rule where drivers with passengers have the right of way over those without passengers could promote courtesy among drivers. This rule could discourage obstructive behavior and ensure smoother and safer trips for passengers.

This morning at 7 am, my husband requested a ride from Lyft. He was informed that a driver was 6 minutes away, but after waiting for 30 minutes, the driver cancelled the ride. Unfortunately, no other drivers were available to fulfill my request. I trusted Lyft to be reliable, but I was left disappointed and unable to make it to my new job on time. The job opportunity that I received the previous Friday required me to start promptly, and due to this issue, I have lost the job. It is disheartening that a driver could accept a ride and then decide not to pick me up, impacting my family's livelihood. This incident has left a negative impression of Lyft's reliability on me and my family, affecting our future prospects.

Dear forum members, I am currently undergoing training with the Regional Transportation District in Denver, Colorado. I have passed the Colorado Commercial Drivers Test and will begin supervised bus route training in Boulder, Colorado tomorrow. Unfortunately, my car is in the shop, and the expense of a Lyft ride from Centennial, Colorado to Boulder, Colorado is exorbitant, especially for a daily commute over the next two weeks. I am requesting assistance in securing a discounted rate for rides from [redacted] S. Josephine Way to South Boulder. I have been consistently utilizing Lyft services for a month for my trips to the RTD Corporate office at [redacted] 31st St. and would greatly appreciate a reduced fare for my regular patronage. Thank you for your attention to this matter. Best regards, T.D.

I have been using Lyft for some time, always with the same credit card. Recently, I had to update my card due to it expiring. Everything was fine until yesterday, when trying to request a ride, I received a message about an unpaid ride and that my card was invalid. I tried another debit card, but encountered the same issue. I would appreciate your help to resolve this as I prefer Lyft to Uber because of your reliable drivers who make me feel safe and comfortable. Thank you!

I have been a victim of severe identity theft, cyberstalking, and cellular stalking for the past six years. My name is Judith Lynn Reisbord. My previous phone number was [redacted], which I have since changed. I also updated my email address. Unfortunately, it seems that when I updated my profile, verification emails were sent to my old email address, allowing my stalkers to gain access to my new contact information. They have impersonated me and reached out to you, asking to cancel my account created under the name Jude Steen. I need assistance as they have accessed my accounts, know my personal information, and have even stolen from my home. They are intercepting my communications. I am currently using my old email, [redacted], but I fear they may block or intercept it. Any help would be greatly appreciated.

I started the application process but couldn't complete it due to touch issues on my phone. However, after getting a new phone, I noticed the deposit was deducted from my bank account. My brother gave me a referral code, which I prefer over the one I initially used. I wish to cancel my application, receive a refund for the deposit, and restart the process with my brother's referral code. It would be helpful if there was a contact number available. Please use the email address provided to reach out to me if necessary.

I had an unpleasant experience with Lyft recently. Upon arriving at LAX, I usually rely on Lyft for transportation. However, I faced difficulty connecting online to arrange a pickup, so I switched to Uber which had better connectivity. Although Lyft offered me a 10% discount, I had to use my wife's phone to book. I was disappointed to find out that I couldn't use my discount and she couldn't get a new customer referral discount. The driver's car was messy, lacked air conditioning, and he drove barefoot, which was unsettling. Considering the high price I paid, I expected better service. I believe I deserve compensation for this negative experience and may reconsider using Uber instead in the future.

I am a Logistacare user with a disability. I had a frustrating experience last week when a ride was arranged for my doctor's appointment, but I received a text stating a ride was available, causing me to cancel the appointment. Two drivers showed up at the doctor's office as I missed the ride. I have another crucial appointment tomorrow, and I got a text for a Lyft pick-up at 8:45 am on 8/23/18. I worry about missing this appointment too. I kindly request the driver to call me upon arrival to avoid any issues. Thank you for your attention.

I would like to request assistance in ensuring that I am not billed for my recent Lyft ride, as it was a disappointing experience. The driver initially had the windows down on an 82-degree day while I was dressed in a suit. When I politely asked for the air conditioning to be turned on, she only partially acknowledged my request and continued driving with the windows open. When I asked again, she rudely focused on her phone instead of addressing my comfort. Feeling uncomfortable, I decided to end the ride prematurely. I am concerned that I am still being charged for the ride even though I left the vehicle. I am unable to find a cancel option in the app. Any assistance resolving this matter would be greatly appreciated.

I would like to know how I can access my Lyft account again. I no longer have the phone number ([redacted]) associated with it since my phone is broken. I thought it would be convenient to use my close friend's phone in Southhaven to download the Lyft app with my new number ([redacted]). I am using the TextNow app, so I'm not sure if that's causing an issue. I now have a new phone and a new TextNow number. I am currently using WiFi at home. Lyft is advising me to use a different debit card with the same billing zip code. There seems to be a discrepancy with the zip codes in the app showing my old billing address as [redacted], while customer service mentions [redacted] is on file. What other payment options can I use with Lyft? Can I use a gift card instead?

I had an unsafe ride experience where the driver disregarded traffic signs and safety. It's concerning that he canceled the ride after it ended and added a $5.00 tip without my consent on the receipt. I couldn't find where to rate the driver. Please contact me at [redacted] promptly for more information. This situation is alarming, and I believe this driver's behavior could lead to a serious accident.

Subject: Concern Regarding Recent Incident Involving Your Driver Hello, I experienced a frightening incident with one of your drivers while on my way to the airport last Sunday in Los Angeles. The driver physically attacked me until my boyfriend intervened to save me. Even though I don't have a Lyft account, my boyfriend's account with you was negatively impacted by the situation. My main concern is the safety of others, as it is alarming that a driver in your service would behave in such a violent manner towards a passenger. I hope that you have taken appropriate action against this driver to ensure the safety of all passengers in the future. As a New York-based attorney, I feel compelled to address this issue and stress the importance of ensuring the safety and well-being of all customers. Kindly reach out if you require more information regarding the incident. Sincerely, A.

I had an issue with a Lyft ride this morning. The driver contacted me upon arrival, but the app had the wrong address. Despite offering to update the address in the app after providing the correct one, the driver abruptly hung up and left. This happened at 7:15 am, despite the app indicating an 8-minute arrival time when I requested the ride at 7 am. As I work in a doctor's office with procedures starting at 7:45 am, the delay caused inconvenience. I appreciate Lyft for being my preferred choice due to being friendlier and more cost-effective than Uber, but if such incidents reoccur, I may consider switching services.

I recently experienced a frustrating situation with a shared ride through Lyft. My driver accepted the ride but was parked at a gas station filling up. This has been a recurring issue for me, causing delays in getting to work and appointments. This time, I had to rush several blocks to reach the car before the ride expired. I believe drivers should not accept rides if they are not ready to pick up passengers promptly. I hope to receive a refund for this ride. Thank you for addressing this matter promptly.

I appreciate the reliable service whenever my family and I need a ride. Some drivers engage in pleasant conversation, while others are more reserved, but good customer service is crucial. Although I'm generally satisfied, I'm confused about a recent ride request. The distance from my home to the grocery store is only 1.1 miles, a 3-minute drive. Despite the advertised promotion until September 5th, [redacted], offering rides for .50 cents in Monrovia, CA, I'm being charged $5.80. Even after the promotion ends, this rate for such a short trip seems excessive, considering the proximity and duration of the ride. I believe a fare of $2.00 would be more appropriate than $5.80. I value your input and hope we can address this issue together. Best regards, S. Deamus

Tonight at approximately 9 PM EST on [redacted] Phineas Street, Pittsburgh, PA [redacted], an individual presented himself as a Lyft & Uber driver. He was driving a black Honda with a Pennsylvania license plate KSN0020. This person threatened multiple individuals in a residential area when asked politely by residents to cease parking or idling in a designated electric vehicle charging spot. Despite being confronted by several people, he drove away after challenging them to contact [redacted]. Law enforcement swiftly responded, gathered information from witnesses, and initiated pursuit. I am sharing this notice out of concern for the community and to alert you to this incident. Please consider flagging this vehicle/driver in your records if his identity is verified. Sincerely, Jia

After my recent ride from Sky Zone to Elmwood Park around 9:15 pm, I checked the price I paid and suddenly a new ride appeared on my app without my request. I couldn't see where the ride was starting or ending, and I was worried someone was using my account. I tried to cancel immediately as this was confusing and frustrating. I don't want to be charged for rides I didn't order. I rely on Lyft frequently, but this experience is concerning. I hope they can fix the app to prevent such issues in the future. I feel like instead of receiving promotions for my loyalty, I'm faced with unexpected charges for mystery rides. This has never happened before, and it's unsettling. I need assistance with this matter to feel secure using the service again.

Good evening. I am disputing the charge as the driver did not arrive for my ride. After receiving a message that the driver would only wait three minutes, I left my location to call them, but got no answer. I then texted the driver to inform them of my position with no response. When the notification indicated the driver was leaving, I called again. After speaking with them, I provided my location, and their response was they would turn around, but they did not. I waited an additional 12 minutes before contacting the driver once more, only to be informed they had another passenger. I then requested another ride, which promptly arrived. It is crucial to address these issues with your drivers as this behavior is unacceptable. I kindly request a refund. Thank you.