I had my rental for about a week and only received some of my deposit back. I received...

GetHuman940576's customer service issue with Lyft from August 2018

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The issue in GetHuman940576's own words
I had my rental for about a week and only received some of my deposit back. I received a call from Lyft customer service after inputting my phone number. I was told that the money for the rental is taken out a week in advance. Yet I was never told from the start. Should've known I would've been prepared. I would like my $**.** back as I am depending on the money to pay my bills. I received a call back again after re-inputting my phone number and I was connected with a very rude lady. She yelled at me. She said Lyft has nothing to do with rentals but, yet Lyft provided the rental so I may become a driver. She said good luck and hung up on me. This is unacceptable. I demand my money back and I am extremely unhappy with the customer service that has been provided to me. Lyft needs to make sure all their employees are properly trained with explaining to others the policies and take some type of training. This type of treatment and miscommunication can really hurt your business. I'm sure this is not the first time. This looks really bad on your company. If I don't get this resolved I will go to the bureau. I need my refund!
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Lyft

Customer service issue
Reported by GetHuman940576
Aug 1st, 2018 - 9 mons ago
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Seen by 3 customers so far
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GetHuman940576 started working on this issue
Aug 1st, 2018 10:45pm