This is not fixed! Problem: Lyft sends me 'reward codes' the app won't accept
GetHuman845734's customer service issue with Lyft from July 2018
Help with my Lyft issue
GetHuman845734's next move: find and follow the right step-by-step guide.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman845734 will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman845734 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Lyft has better answers for you: Lyft Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman845734's own words
Use a reward code sent to me in no-reply email. ... Lyft keeps sending me promo codes in email which do not work when entered into the app on my phone. The only place on the phone I have been able to fine to enter codes always says the code is not valid when I enter it. This has happened with multiple codes. I try to enter a reward code for being a five star rider and it tells me I am not eligible because I have ridden with Lyft before. What am I missing?
There is no option covering this in their FAQ and no way to contact them about it without disputing an individual ride where it failed to work. And in that case, the site says they will not do anything about it after the charge has gone through.
Probably just telling me what I'm doing wrong. At least giving me some way to reach them and ask.
They have me rated as a five-star customer, that is the whole point of the reward that is not working. I don't expect a reward, but it is unpleasant to repeatedly be told I have earned one and then find I am unable to use it.
Everything I could find on their website. I have replied to their email regarding a specific ride where I had this problem and have not yet heard back from them, though they have not had much time yet to reply.
I have an issue with Lyft too
How GetHuman845734 fixed the problem
We are waiting for GetHuman845734 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.