I needed to get home as quickly as possible for an emergency with my grandfather and my...

GetHuman769167's customer service issue with Lyft from June 2018

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The issue in GetHuman769167's own words
I needed to get home as quickly as possible for an emergency with my grandfather and my Lyft driver Nasser who was in a Gray Honda CR-V (G**GXA) wasn’t at the correct pick up location and when i called him to guide him to where i was, he got verbally upset and frustrated and canceled the ride on me. Now, i had to wait an extra ** minutes till someone can come pick me up. I understand that driving around picking up people and the gps isn’t always correct but if I’m trying to help you, i don’t appreciate you getting upset as if it was my fault. I also don’t appreciate being hung up on because you simply “can’t take it anymore.” That is NOT the right attitude to have towards anyone. He was unbelievably disrespectful.

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Lyft

Customer service issue
Reported by GetHuman769167
Jun 10th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 534 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman769167 started working on this issue
Jun 10th, 2018 5:01pm
GetHuman769167 indicated the issue is not fixed yet.
Jun 11th, 2018 2:04pm
GetHuman769167 indicated the issue is not fixed yet.
Jun 11th, 2018 7:10pm

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