Look, my name is James guthrie and my phone number is *** *** **** I don't like the fac...

GetHuman-jamesgut's customer service issue with Lyft from June 2018

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The issue and preferred resolution, in GetHuman-jamesgut's own words:
Look, my name is James guthrie and my phone number is *** *** **** I don't like the fact that Lyft is forcing me to use a computer app to try and put a stop to a criminal complaint regarding one of its employees. I have a little time to act to keep from having to involve the police and this is not helping me using an app to type out my problem. a phone contact would have probably. The driver added ** tip to my bill and I did not authorize such a tip. I handed him my phone because he said he could help me fix my phone app with lyft so I could enter my credit card info. However, instead of telling me that I already had a **.** on top to* **.** he claimed I owed **.** total and then added another ** dollar tip for himself. NOT ACCEPTABLE.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jamesgut
Jun 7th, 2018 - 10d ago
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GetHuman-jamesgut started working on this issue
Jun 7th 3:45pm