How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Luminess Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6, then follow prompts.
Here is how our research team describes the way the Luminess Air phone system greets you: Please listen carefully as our menu options. For placing an order, press 1. If you were calling regarding your luminance Auto delivery membership, press 2. For returns press 3. For questions regarding a charge on your credit card or other billing inquiries, press 4. To track the status of your order or questions regarding an existing order, press 5. For product training, press 6.
Below are some clips we've found from Luminess Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Luminess. Our team is currently experiencing a higher volume of calls, which has led to longer hold times.
We sincerely apologize for any inconvenience.
You may consider chatting with us at Luminess Beauty dot com or visiting our frequently asked
questions for helpful information. You may also choose to receive an automatic callback in the order your call was received by pressing zero.
This option will save your place as an agent becomes available.
Thank you for choosing Luminess."
Excerpt from a call with Luminess Air
Tuesday, February 27, 2024 3:58 PM
The first phone menu
"For product training, press five.
To receive a text message, that includes a link to our shade finder tool, press six.
For help placing an order, press one.
If you are calling regarding a charge on your credit card or other customer service inquiries, press two."
Excerpt from a call with Luminess Air
Thursday, February 29, 2024 9:22 PM
After you press 2
"For to expedite your resolution and connect you with the appropriate listen to the options carefully.
To update your credit card information, press one.
For social media callback, press two.
If you are returning a Delight esque escalation callback, press three.
For all other customer service requests, press four."
Excerpt from a call with Luminess Air
Sunday, March 10, 2024 9:44 PM
After you press 3
"Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
All other return questions, please press five.
Your selection was not received.
Please wait for the next prompt. Luminess is committed to offering convenient return options from the comfort of your home.
Visit our return portal for product returns.
Our friendly customer care agents are here to assist.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two.
To request a duplicate return label, press three.
For information on how to return, press four.
All other return questions, please press five.
Your selection was not received.
To return our airbrush spray foundation, press one.
To return one of our amazing airbrush systems, press two."
Excerpt from a call with Luminess Air
Tuesday, March 12, 2024 7:45 PM
What are the hours and when should I call?
Luminess Air operates the call center for this 888-793-7474 phone number Mon-Fri 9:30am-6:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Luminess Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Luminess Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Luminess Air is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Luminess Air is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Luminess Air number, but it is also the day with the shortest hold times.
Why call this Luminess Air number?
Below is a sample of recent calls to Luminess Air, and their purpose. Are any of these similar to the reason you are trying to call?
Subscription inquiry: "I wanted to check to see if I have any open subscriptions."
- From a call lasting 364m 34s , Mar 12, 2024 7:45 PM
Replacement button needed: "The button on the top broke off, where you apply the pressure to spray your makeup on, so do I need to order another one?"
- From a call lasting 11m 11s , Feb 27, 2024 3:58 PM
Order cancellation and unauthorized charges: "I'd like to cancel the order - they charged my card twice without authorization."
- From a call lasting 4m 10s , Jan 12, 2024 5:00 PM
Order correction assistance: "I made a mistake when ordering multiple shades, I need some of them removed from my order."
- From a call lasting 7m 47s , Jan 3, 2024 11:07 PM
More Ways to Contact Luminess Air Customer Service
There are of course other ways to contact Luminess Air customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Luminess Air will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Luminess Air, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Luminess Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Luminess Air agent. This phone number is Luminess Air's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-793-7474 include and other customer service issues. Rather than trying to call Luminess Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or email. In total, Luminess Air has 1 phone number. It's not always clear what is the best way to talk to Luminess Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Luminess Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Luminess Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.