I had to cancel my flight with Ticket number: ************* *Lufthansa booking code:LXA...

GetHuman4508259's Refund a Charge issue with Lufthansa from March 2020

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The issue in GetHuman4508259's own words
I had to cancel my flight with Ticket number: ************* *Lufthansa booking code:LXAT*Z *Last name is Botros*Before I cancel I contacted customer service to make sure the ticket is refundable because of the Corona virus situation*I cancelled it and then made a call and spoke with a customer service that confirmed that there will be a full refund for my ticket*When I asked him to send an email he told me don't worry all calls are recorded*Now it has been two weeks and I didn't get my refund or even an email to say that I might get it *I am trying to call but after ** mins of waiting they drop the line * My phone is *************Email is *****@***.com**Thanks

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Lufthansa

Refund a Charge issue
Reported by GetHuman4508259
Mar 22nd, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 2275 others
0 customers following this

Timeline

GetHuman4508259 started working on this issue
Mar 22nd, 2020 7:59pm
GetHuman4508259 indicated the issue is not fixed yet.
Mar 25th, 2020 8:47pm
GetHuman4508259 indicated the issue is not fixed yet.
Mar 25th, 2020 8:49pm
GetHuman4508259 indicated the issue is not fixed yet.
Mar 25th, 2020 8:50pm