at the gate i asked Luft if i could receive my stroller right off the plane, bc w: bags...

GetHuman2046806's customer service issue with Lufthansa from January 2019

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The issue in GetHuman2046806's own words
at the gate i asked Luft if i could receive my stroller right off the plane, bc w: bags & a baby it’s hard. They assured me yes. I land in Tel Aviv, and for the *rd straight time flight, they didn’t do this. A young lady whom wasn’t very nice, said no, and i can get the stroller from the conveyer belt. And what Germany tells me has nothing to do w them. I continued w a * mo old, diaper bag and suitcase to customs to stand for an hour. My kid cannot walk, and was screaming bc of sleep, which he could have gotten in his stroller. I then went to border control to fix the misunderstanding still wo a stroller and crying sleepy baby. The first flight from Dallas they broke my stroller, which is extremely hard. The second flight they said i had to ask for my stroller before hand. So the third time i did this and it was still the same result. I am a rewards member flying often, and this is how you guys handle things? I hate to say it, but i will start to find other lines more accomadating for children because you guys aren’t it. You guys are supposed to make flying comfortable and manageable and ever since i have had a child, you guys have done the EXACT opposite. I NEVER complain, but i feel its ridiculous the lack of care you guys have for mothers.
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Customer service issue
Reported by GetHuman2046806
Jan 26th, 2019 - 3 mons ago
I have an issue with Lufthansa too
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Seen by 3 customers so far
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GetHuman2046806 started working on this issue
Jan 26th 11:16pm