Lufthansa Customer Service Issues

On January 14, [redacted], I had a challenging trip from Bcn to Houston. Starting in Munich, I faced delays due to weather, which caused me to miss connecting flights. Despite being redirected multiple times and eventually scheduled for a flight the next day, I encountered unhelpful service at Lufthansa's desk when seeking overnight accommodations. Struggling to locate my luggage, which contained important items like my keys, added to the frustration of spending a sleepless night at the airport. The overall experience was the worst vacation I've ever had. It was disappointing not to receive assistance for a hotel stay, especially after enduring a series of flight delays and missing connections. Arriving in Houston only to find my luggage still in Amsterdam further compounded the ordeal, leaving me unable to access my car or home until the following evening, January 16, [redacted]. Sincerely, G.C.

Hello, I am Olga Shteynbok; ID[redacted][redacted]; email: [redacted] On December 24th, my family (my husband, Andrey Suvorov, and daughter, Anna Suvorova) and I traveled from San Francisco (USA) to Tomsk (Russia). Our journey included flights LH9053 from San Francisco to Frankfurt, LH [redacted] from Frankfurt to Moscow, and S7 [redacted] from Moscow to Tomsk on December 25th due to the time difference. The first flight LH9053 was delayed over 5 hours, causing us to miss our following flights. We were rerouted from Moscow to Novosibirsk due to unavailability of flights to Tomsk on the 25th or 26th of December. Additionally, we had to cover the costs for accommodations in Moscow, tickets to Novosibirsk, and the cancellation of our return flight from Tomsk to Moscow. Throughout this 40-hour ordeal, my 11-year-old daughter, Anna, faced challenges with her dietary restrictions, and we experienced a lack of assistance during the long flight delay. The treatment from the crew was unsatisfactory, and we encountered difficulties at every turn of the journey. The overall expenses incurred amount to $[redacted], including hotel, ticket renewals, new tickets, food, and fuel. I believe, based on Regulation (EC) No [redacted]/[redacted] and Interpretative Guidelines, that we are entitled to compensation for the full ticket cost, delay compensation, reimbursement of additional expenses, and compensation for emotional distress.

I have not received the funds promised for my bag that was completely damaged on December 4, [redacted], at Mumbai Airport while traveling from the USA. I am still waiting for reimbursement for my damaged bag since I submitted the first claim on December 5, [redacted]. After numerous emails, I received a response on January 14, [redacted], stating that the payment has been processed to the nominated bank account with reference number xxxxxx on January 4, [redacted]. I find it inappropriate to be asked for my bank statement to verify the payment's receipt when the accounting department could easily track the issuance of the check. This reimbursement issue has been unresolved for a long time, and Lufthansa seems to be delaying the process. I am now exploring other options to resolve this matter as I am disappointed with Lufthansa Airlines' poor standard of service for its customers, especially considering their claim of striving to provide the best customer service.

Subject: Disappointing Experience with Lufthansa Hello Lufthansa Team, I had an unpleasant experience during my recent flight. After missing my connecting flight to Paris, I was advised to run through the airport, despite my health issues. When I approached a Lufthansa employee for assistance, she was extremely rude, shouting at me and another passenger. This behavior caused the young passenger to cry and left me feeling shocked and exhausted due to my health problems. We eventually obtained new tickets at the help desk, but the lack of professionalism was disheartening. As a frequent traveler for work, I have always valued German companies for their service. However, the treatment I received was unacceptable. I hope my tickets can be refunded or replaced for a future flight. It is important that staff members, like the one at gate K13 in Munich, are reminded of the significance of respect towards passengers. My reservation / booking code is W2ZVOS for the Paris - Belgrade round trip on 24.01 - 29.01. (13:15). Thank you for your attention to this matter. Warm Regards, Jovana I.

Hello, I recently canceled booking NBBKXG and Ticket no.: [redacted][redacted]. I have realized that only a partial refund of my initial payment will be issued. Due to unforeseen circumstances, I am unable to make my flight. I feel I shouldn't be penalized as I won't be utilizing the services. Therefore, I kindly ask for a full refund of the amount I initially paid. Thank you, Georgi M.

Hello, I recently flew with Lufthansa to Turkey for surgery, my first time with your airline. I booked a connecting flight through the Lufthansa app, but upon reaching Frankfurt airport, we found our plane had left without us despite heading straight to the gate. We faced unhelpful and rude staff, causing delays in reaching our destination for my critical surgery. On our return, our flight to Frankfurt was delayed, nearly causing us to miss our connecting flight. This experience caused unnecessary stress and physical discomfort due to the rushed movements throughout the airport. The overall poor service and organization have left me thoroughly disappointed as a first-time Lufthansa passenger. I hope for appropriate compensation to address these issues. My booking reference is [redacted]. Best regards, T. R.

Subject: Flight Inquiry for Mrs. Maria Assunta Fenech I am reaching out regarding my mother, Mrs. Maria Assunta Fenech, who recently traveled on your airline from MLA to VIE then onwards to YYZ on December 21, [redacted], with the booking reference PNR Q7VGBT. Upon arrival in VIE, she was informed that the gate for her flight to YYZ had closed. As a result, she was rerouted via WAW to YYZ on flights OS [redacted] and LOT 45. However, during the WAW-YYZ leg, she was allocated an Economy Seat instead of the Premium Economy she had originally purchased. I kindly request a refund for the price difference between the two classes. Additionally, her baggage arrived in YYZ two days late, leading her to purchase essential items while waiting. I am seeking reimbursement for these expenses. The baggage irregularity report number is YYZLO11993. Thank you for your attention to this matter. Sincerely, Glenn Fenech

Dear Sir/Madam, I would like to bring to your attention an issue we encountered while booking our trip to Egypt. Initially, we agreed to the total price for 3 tickets; however, upon reviewing the booking confirmation, I noticed a discrepancy. The price for an adult ticket is lower than that of a child's ticket, despite no specified seating or luggage differences. To provide more context, we paid [redacted].32 euros per adult and [redacted].72 euros for 1 child (2 years old). The breakdown is as follows: Flight ticket Adult 2x (including taxes EUR [redacted].64) [redacted].64 EUR Flight ticket Child 1x (incl. Taxes EUR [redacted].72) [redacted].72 EUR Basic service 0.00 EUR File costs 29.00 EUR Total [redacted].36 EUR According to Lufthansa's guidelines, children aged 2-11 should pay 75% of the adult fare, yet we ended up paying [redacted]%. I have already contacted Vliegwinkel.nl, and they indicated that the prices are directly from the airline. I am reaching out to Lufthansa for clarification. Sincerely, Davina G.

Dear Customer Service, I am writing to report an issue I encountered while attempting to board a Lufthansa flight. My name is Jackson Fernandez, and I had booked two tickets, one for myself and one for my classmate. Unfortunately, there was an error on my ticket where my surname was missing. Despite my first name, middle name, and passport number being correct, I was not allowed to board the flight. I was left without any assistance as there was no Lufthansa representative available. Instead of helping me resolve the issue, I was offered a new ticket at a steep price of £[redacted]. As a student who traveled to the UK for studies, this experience has been quite distressing. I had to borrow money to make this trip, and I am now stranded in the UK without the means to purchase a new ticket. I hope that you can address this matter promptly and provide me with a solution. I look forward to your response. Thank you.

I bought an extra service for my return trip from TXL to ZRH to SFO, which included two bags for $[redacted] USD. Due to a flight delay at TXL, we had to rebook to make it to our international connection. Lufthansa changed our luggage details for the new flight but could only guarantee our bags to be sent to FRA from TXL, not to SFO. We were directed to the United service desk and told we would be refunded. Our service booking code is JRVTQ4. Jim Kolbe Ticket no. [redacted] [redacted] [redacted] Grace Rentzel Ticket no. [redacted] [redacted] [redacted] We expect Lufthansa to reimburse the $[redacted] USD, either to the original card or another card of mine. If this is resolved, we'd be open to flying Lufthansa in the future and moving past this inconvenience.

My fiancée's father passed away in Accra and left her some gold bars. She wanted to bring a few bars home to help pay for our wedding, and her father's attorney arranged the necessary paperwork. However, the documents were incorrect, and after paying Lufthansa $[redacted] for the ticket, customs wouldn't allow her to board. I believe she should receive a new ticket to Newark Liberty (EWR) Airport as this situation was not her fault. She has been saving for this trip for four years. The money was taken by her lawyer. She is now facing financial difficulties due to this. Her name is Carly Blauert, and we request a ticket to Newark Liberty (EWR) Airport in NJ, USA. Thank you. Sincerely, Dan Farrell. You have her money and she has received no service in return. We are not wealthy people, and this has caused hardship. She can be reached at [redacted]. Thank you.

My spouse and I made flight arrangements through your website for a trip from Bristol to Vienna via Frankfurt outbound and from Brno, Czech Republic to Bristol via Munich on the return. We just found out that the airline Fly bin is no longer operating. We have crucial IVF treatment scheduled in Brno on these specific dates and have already paid over £[redacted] for treatment, flight deposits, and accommodations. We had to secure alternative flights with a different airline to ensure we don't miss our appointment. Due to these circumstances, I am requesting a full refund of all the funds we paid for the flights booked through your website. Our booking reference is V3GSSO, and our travel dates are March 5th from Bristol, returning from Brno to Bristol on March 12th, [redacted].

Hello, I have submitted feedback online about this issue twice as advised by the baggage center agent, but I have not received an email confirmation that the feedback was received. My concern is regarding my delayed baggage when I flew to Nairobi, Kenya. It took 4 days to receive my bags, and upon getting them, I noticed that some items were missing. Bag tag numbers: [redacted], [redacted] Confirmation number: DL84MM I am requesting compensation for the clothes I had to purchase while waiting for my bags, and also reimbursement for the items that went missing from my bag. These items were intended for children at the orphanage I visited in Kenya, and it was disheartening to discover they were stolen. I have attached receipts highlighting the stolen items, as well as the clothes that were bought. Thank you, David

Dear Customer Service, We are seeking assistance regarding our upcoming flight booked through Flight Centre in Brisbane. Unfortunately, we recently discovered an error in our booking. The flights from CDG to Gdansk are scheduled for May instead of June. Despite Flight Centre's policy of non-refundable and non-changeable flights, we are kindly asking for help in modifying our booking to the correct month of June. This trip is significant as we are senior citizens traveling to Gdansk to reconnect with my spouse's relatives. We have attached the flight details for your reference, showing the correct dates with the incorrect month. Any help you can provide us in rectifying this issue would be greatly appreciated. Thank you for your time. Best Regards, Donna and Peter H.

I need assistance concerning my wife, Aarthi T. and our baby girl, Krishi G., who were traveling from Seattle to Bangalore via Frankfurt on November 13th. I upgraded their Frankfurt to Bangalore leg to Business Class the night before, paying [redacted],[redacted] Indian Rupees. Even though she received Business Class boarding passes in Seattle, at Frankfurt, she was asked to switch to Premium Economy or Economy due to the Business Class being overbooked. She agreed in exchange for a refund to the original payment method. We lodged a request with customer service (FB ID [redacted]5) and got approval in December. However, it has now been 3 months, and we are awaiting the refund.

Hello, I had reserved two tickets for my parents on January 24, [redacted], to travel from Bangalore to New York on February 4. Regrettably, I had to cancel the booking due to an incorrect last name that did not match their passport. I contacted customer support to cancel the booking and rebooked the tickets the same day with the correct details. I was assured that both tickets would be refunded since they were canceled within 24 hours of booking. However, I have only received a refund for one transaction and not the other. I have verified this with my bank as well. The booking codes are as follows: Mrs. Rajani: NGTOQM Mr. Ranganath Hegde: NFLZWU Please process the refund for the second transaction promptly. For any inquiries, please contact me at +1 [redacted]. I have already contacted customer care, and they provided me with ticket number [redacted][redacted] and instructed me to send an email.

I arrived at Dublin airport on 23.02.[redacted] to travel back to Zagreb via Munich. I had paid for my Zagreb-Dublin-Zagreb ticket and even though I had my ticket number with me, my booking was not confirmed at the check-in counter, despite confirming my baggage online the evening before. I had to pay [redacted] euros for a new ticket because according to Lufthansa's policy, due to health reasons, I had to fly back with another airline, even though I had no intention of doing so. This led me to purchase a new Eurowings Zagreb-Dublin ticket and then another Lufthansa Dublin-Zagreb ticket. It is illogical for an airline to cancel a paid ticket without my consent. My ticket is my property, and I should have the right to use it as intended. I should be able to return on the flight I initially paid for. Regards, Dr. I.J. Sita

I arrived at Dublin Airport on 23rd February [redacted] to travel to Zagreb via Munich on flight number [redacted][redacted]. Despite having my ticket and confirming my baggage online the night before, there was no booking confirmed, resulting in me having to purchase a new ticket for [redacted] euros. The issue arose due to needing to take a different airline from Zagreb for health reasons, which led to Lufthansa canceling my return flight without my request. I had to purchase a new Eurowings ticket from Zagreb to Dublin, and then repurchase the same Lufthansa ticket from Dublin to Zagreb. It seems illogical for an airline to cancel a ticket that I had already paid for without my consent. I would like a refund of the [redacted] euros as I ended up paying twice for the same flight. Regards, Dr. I.J. Sita

Due to my claim regarding a DUPLICATE booking error for a flight for 2 people (D. J. S. and Mrs. M. M. C.) from Palma de Mallorca to Istanbul departing on 04/18/19 and returning on 05/01/19, on 02/13/19, I received the cancellation of the reservation with Lufthansa booking code T5EORU. I have called Lufthansa several times requesting information about the refund to my Visa credit card from Wizink. The valid reservation is TBFYGD for the same flight, same days, and same travelers. Despite being reassured by Lufthansa that the refund will be processed within 5 to 7 days from the cancellation date, the €[redacted].99 for the duplicated and canceled booking has not been refunded as of now. Kindly send the proof of refund to my email: [redacted] before 02/28/19. Otherwise, I may have to escalate the issue further. Sincerely, J. S. Pons, - ID: [redacted]5M.

Hello, I am Mladen Stefanov. On May 2, [redacted], I had a reservation for flight LH1429 to Frankfurt. Upon arrival at the check-in desk, I was informed that the flight was overbooked due to a previous cancellation to Munich, resulting in passengers being transferred to my flight. The staff proposed rebooking me on Austrian Airlines or waiting approximately 7 hours for the next available Lufthansa flight to Frankfurt. I opted for Austrian Airlines, adding an extra hour to my journey. This caused significant inconvenience as I had a shuttle service reserved and had to rearrange my schedule and meetings. My booking code is PJY2FW, and I am seeking compensation for these issues. For any additional details, please reach out to me. I eagerly await your reply. Thank you, Mladen Stefanov P.S. I sent the same request to [redacted] 12 days ago with reference number ID [redacted]8, but have yet to receive a response.