the item was broken - open my package - I need a working item

GetHuman613378's customer service issue with Lowe's from April 2018

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Help with my Lowe's issue
Before contacting them, items GetHuman613378 may need:
Account name, Delivery Address, Account phone number, Account email address, Order number, and Order date
GetHuman613378's next move: have a Lowe's rep call.
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The issue and preferred resolution, in GetHuman613378's own words:
open my package ... the item was broken
I need a working item
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Help with my Lowe's issue
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Lowe's

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Customer service issue
Reported by GetHuman613378
Apr 20th, 2018 - 3 mons ago
I have an issue with Lowe's too
Not resolved
Seen by 7 customers so far
Similar issue to 132 others
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Timeline
GetHuman613378 started working on this issue
Apr 20th 12:29am