Received a dress ordered wrong size in error couldnt find returns label on site. Ordere...

GetHuman1286114's customer service issue with Light In The Box from February 2019

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman1286114's own words
Received a dress ordered wrong size in error couldnt find returns label on site. Ordered bigger size on express delivery on **th which i paid extra for. * to * days arrived yesterday on *th.*Last week after submitting many tickets i had a call from them and they promised to send returns labels directly to my email this was promised.*Nothing on my email now how two dresses to return and i now have now way of submitting a ticket as they are saving i have no orders waiting and no unresolved issues. Please help i am really started to get frustrated with the lack of help custom service.*The quality of the dresses were excellent but the service side is dreadful. I NEED TO RETURN ITEMS.*I NEED COMMUNICATION. *********DW customer no.*Size ** gatsy dress received **.*.***T*****@***.com**Size ** gatsy dress received *.*.**
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Light In The Box

Customer service issue
Reported by GetHuman1286114
Feb 7th, 2019 - 3 mons ago
I have an issue with Light In The Box too
Not resolved
Seen by 2 customers so far
Similar issue to 3935 others
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Timeline
GetHuman1286114 started working on this issue
Feb 7th 9:56pm