Light in the box - returns impossible!

GetHuman1163780's customer service issue with Light In The Box from September 2018

Help with my Light In The Box issue
Tip from another customer
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman1163780's own words
I was trying to find a dress for my daughter's wedding. ... I ordered a dress for my daughter's wedding. It came only * days before the wedding and did not fit. I was too busy finding another dress before the wedding and then getting her and her husband settled in another town. I was unable to deal with the return at the time and now my order no longer appears in my account so I have no way to get resolution.*I simply want to return for refund.
This was particularly ftustrating because all of my order information has disappeared from my account making it impossible to contact Light in the Box.
They could make this right by contacting me with return and refund instructions through email or by phone. ***-***-****
I am a new customer and found the ordering process less than informative and returns are nearly impossible.
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Light In The Box

A-Line V Neck Floor Length Chiffon Mother of the Bride Dress with Beading * Draping * Criss Cross by LAN TING BRIDE* *********
Customer service issue
Reported by GetHuman1163780
Sep 19th, 2018 - 6 mons ago
I have an issue with Light In The Box too
Fixed
Seen by 4 customers so far
Similar issue to 1268 others
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Timeline
GetHuman1163780 started working on this issue
Sep 19th, 2018 1:09am
GetHuman1163780 shared this issue with friends on Facebook
Sep 19th, 2018 1:14am
GetHuman1163780 indicated the issue is not fixed yet.
Sep 19th, 2018 1:16am