The issue has not been resolved! The response I got was: order is delayed. No explanation on the cause of delay. I still need answer when my item will arrive!
GetHuman-lihong_w's customer service issue with Light In The Box from August 2018
Help with my Light In The Box issue
GetHuman-lihong_w's next move: find and follow the right step-by-step guide.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lihong_w will need to dig through the advice provided by Light In The Box, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lihong_w can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Light In The Box has better answers for you: Light In The Box Help Center
The issue in GetHuman-lihong_w's own words
Overdue delivery ... I ordered an item on August * and paid for the *-* business day shipping. The order status showed shipped on August **. However, I have not received tracking info. to track the package. Please let me know where the package is.**Thanks.
Customer is expecting a honest specific shipping date!
Provide updates on shipping date and tracking information.*Refund me the shipping fee if they can not deliver the item in ** business days. I paid for * to * business days shipping service. I should receive such service.
First time customer. Made payment promptly. Send inquiry through email.
I do not know what else I can do to fix the problem caused by Lightin the Box.
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