I ordered a suit about two weeks ago. The pants fit fine , but the suit coat was six...
GetHuman-hburchel's customer service issue with Light In The Box from July 2018
Help with my Light In The Box issue
GetHuman-hburchel's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hburchel will want to follow the link below to head to their help center. We will check on GetHuman-hburchel later to make sure it's all set or try to help escalate.
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-hburchel's own words
Return item which didn't fit. ... I ordered a suit about two weeks ago. The pants fit fine , but the suit coat was six inches smaller at the waist than the pants and didn't begin to fit me. I've tried to contact light in the box to send them back but cannot reach them PLEASE CALL ME AT ***-***-**** or email me at *****@***.com. PLEASE!!! If I don't hear I'll never order from lightinthebox again!!
It is very frustrating to not be able to contact a company with whom you've done business a number of times.
They can make this right by sending instructions on how to return this item. I should not have to pay return postage and should be reimbursed for the total cost of this item.
I've been a customer for over a year.
I've gone on line and click the appropriate link many times and I always get the message that I cannot connect to that page.
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