I received my order today of hats for my small dog but these hats are way too small, ho...

GetHuman690952's customer service issue with Light In The Box from May 2018

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman690952's own words
I received my order today of hats for my small dog but these hats are way too small, how can I return them or exchange for a bigger size say a medium, also ordered some soft nail caps for my kittens nails and have been trying to get in touch with you to return these also and or get credit for another purchase......would greatly appreciate a respond....I am on a fixed income and have ordered several items from you and **% of the time I have been completely satisfied .....if I cannot not return or exchange then I am out $**.**...can you please help me?
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Light In The Box

Customer service issue
Reported by GetHuman690952
May 16th, 2018 - 10 mons ago
I have an issue with Light In The Box too
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GetHuman690952 started working on this issue
May 16th, 2018 7:40pm